Account, Payment, & Plan

I hardly use PS and LR these days, so I decided to end my monthly sub (Photography plan 20gb) I dont use the cloude storage. I clicked on the cancel button at it told me I had a £34.94 early cancellation fee. WTF i thought! Ive been paying £9.98 per month since 2017. How come im now having to pay a fee to leave?

I'm chocked to be honnest. Living in France, I doubt Adobe methods are legal here. How can I get my plan renew without a single notice, and more than that I cannot cancel it without paying for the year ?What kind of corporation do that ?Does someone have an EU hotline number, the web support is made in a way you just cannot find it. 

Hi Adobe Community!Recently, I have changed my bank account card for the billing (note that the bank is in a different country) for my student account, and now the monthly charge has risen from 19€ (normal student acc. fee) to 30€.How can I fix this, what did go wrong? Thank you again, and kindest regards,A

hello, a card is linked to my account EMAIL REMOVED I bought a subscription for $23 and this money was immediately withdrawn from me on February 16, and today I was withdrawn for the second time, I ask you to sort it out and return the funds to the card that is linked to my account .   [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information] Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730 

I would like to chat with an operator, if I'm not wrong they had this option before, am I right?

I paid my annual subscription using an Amazon card in advance of my end date. After this year started my options were terminated. I have checked the site which confirms that the card was used and cannot be used again I cannot find a way of connecting to Accounts to sort out the problem. Has anyone else had this problem and did they find a solution.

I don't use my plan this year. (adobe program)Could u cancel my program for free?  I'll use your program next year..

I brought my adobe creative suite in August, and last night it signed out itself and now I see start a trial notification on it. I have looked and searched everything on the internet to fix it but it wouldn't fix. I have tried logging in and logging out, and updating the apps. Help.

Hi, I checked my bank statemnet and we are being charge €25 per month for photoshop. I never signed up to this product.I went to cancel the subscription and it states i must pay €135 cancel fee. I tried to contact adobe but they do ngive email/live chat details. The irish number i called is invalid. I do not want to pay the camnelation fee as we never signed up for this product.We are accountants and would have no use for photoshop. I would like to camcel product without paying €135 cancellation fee. 

Bonjour, Paypal me prévient hier 22/02 qu'un prélèvement est en cours sur mon compte. Cela me rappelle que j'avais oublié d'annuler pendant la période d'essai. Je pensais l'avoir fait. J'avais oublié de cliquer jusqu'au bout. Merci Adobe de compliquer la procédure d'annulation... Bref.Donc hier je vais sur Adobe et j'annule ma formule d'abonnement puisque que je ne veux pas être débitée le 22/03 prochain.  Et aujourd'hui je reçois un mail m'indiquant qu'il y a échec de paiement. Et je ne vois aucune explication. Pour moi, tout est clair : le débit est en attente sur Paypal, j'y ai mis à jour ma carte bancaire ; et sur Adobe, j'ai une facture.Je ne peux pas mettre à jour ma forme de paiement sur le site Adobe, puisque je n'ai plus de formule en cours...  Et je ne souhaite pas souscrire une nouvelle formule.  Je ne refuse pas de payer. Comment faire ?

Hello,I bought a perpetual license from Allegorithmic in 2018 and I'm now trying to reinstall Substance Painter but my key doesn't work anymore. I can provide all the needed information. Thank you!

Hi, I would like to ask for help with my little problem. So I have the following problem I unsubscribed from Adobe Animate and my account shows that I have to pay arrears of € 36.89 please help me in my case invoice number is: AE01385100537CPL

To whom it may concern.I am writing to you because I am very disappointed in the charge that you are charging me for a whole year for having hired only one month: January 2023. It may be that I did not read the terms and conditions well, but it was not very clear either.Before they did not do this, surely there will be no change in the charge, but it seems to me a breach of trust.Ana Teresa Gutiérrez del Cid

Hi there, I'm from New Zealand, I've lost my job in the recent floods and cyclone Gabrielle and I'm desperately trying to cancel my account. I cannot afford the enormous cancellation fee, I've barely even used it. I also can't afford to call the US and be put on hold. Can somebody please help me? Is there an email address or online messaging system I can use to talk to a real person?  Thank you   

Bonjour, je souhaite résilier mon abonnement car ma société m’a pris un abonnement. En essayant, on me dit de payer plus de 300€ alors que je n’ai utilisé la suite que 3 semaines, j’aimerai pouvoir résilier sans payer ces frais car j’utilise encore la suite Adobe mais via ma société. Je n’ai pas été prévu d’un tel engagement lors de mon abonnement en janvier car avant j’étais sur une suite prise par mon école.

Hallo liebe Community,wisst Ihr, wie man an seine alten Adobe Creative Cloud Rechnungen kommt?In meinem Konto gibt es nur Rechnungen bis Juli 2021. Alle Rechnungen davor sind dort nicht eingestellt.Könnt Ihr mir helfen?  

Alguém sabe se é possível desativar o Adobe (incluindo o pagamento mensal) por um determinado tempo? Não deletar tudo, mas parar o pagamento por certo tempo, porque não estarei usando os programas por determinado tempo e tenho certeza disso e gostaria de saber se é possível ativar e desativar quando quiser o pagamento e junto com isso a minha liberdade de entrar e sair dos programas que eu tenho instalados do Adobe

I cancelled my trial subscription within the time frame. I received an email showing my account was cancelled on 1/10/23. Why did you charge my paypal account on 1/17/23 and tried again on 2/17/23. How can I delete this account. I have blocked it on my paypal account for not allowing any payments to be made to Adobe. I am not paying for a service that I cancelled. This email confirms that you canceled your Adobe Acrobat Pro subscription. You will continue to have access to your subscription tools and online services until the end of your billing cycle on 10-January-2023 (PT). After this date, your account will revert to a basic, free level of membership.If it says free level of service why are trying to bill me?

I activated the code for free use of Adobe for 1 month, but I can’t download them for free, do I need to pay for them and use one month for free? Can I download for free for 1 month and that's it?  P.S. ,,Sorry, I have bad English''   [Topic renamed by moderator for cliarty.]

I've had my plan running for over two years now, how come when I try to cancel I still have a cancelation fee?

Je souhaite contacter le service facturation pour un double paiement de mes abonnements. Avez-vous un mail de contact. Impossible de trouver un lien dans ma plateforme. C'est dingue....

Today I tried to use my lightroon only to discover my plan is no longer active. It appears to have been cancelled - but not by me! My only point of contact is with a virtual assistant which, quite honestly, is useless!! I will speak with my bank to try to arrange for no more monies to be deducted from my account - which I envisage problems?? This is so disappointing and frustrating, even more so when my original package - should I ever use Adobe again - appears to have doubled in price??  Any advice or comments would be helpful!

I just had a free trial for 7 days for adobe premiere pro and now almost £20 came out of my account but on my account, it says that I have no paid plans as I cancelled it. Does anyone know why my account has still been charged? 

I was unable to cancel my free trial due to poor network connection, can i please get it cancelled now with a refund?

Hello,In January I was informed that my plan which was tending to expire, will refresh despite my opinion. Today I wanted to cancel it but I will be charged with 150 Euro fee. Is it possible to me to cancel the plan without the cancellation fee? I have adobe creative cloud 100GB subcription for a year since January 2022. What have I need to do?