Account, Payment, & Plan

I want to cancel my plan because I didn't type my email right, and now I cannot cancel it because I can't access to my account because it's not my email. How can I cancel the payment?Thanks

Hallo Zusammen, ich habe schon länger ein Abonnement für Adobe Acrobat DC Pro. Vor kurzem habe ich dies durch ein Prepaid Foto Abo (Photoshop & Lightroom) ergänzt.  Ich plane auf Grund des Angebots aktuell in die komplette Creative Cloud zu wechseln. Was geschieht dann mit meinem Prepaid Abo? Gibt es eine Erstattung über diesen Beitrag? 

Well, my grandpa says that my plan is still being billed to his expired card despite me changing it to my card. Is there any way to fix that issue, guys?

Hello I have a huge problem I was charged this month for two subscribiton for adobe in total of 35 CHF. I think it was from one of my old accounts that I dont use anymore, it has as well my old email, so I couldnt even get notificiantion that soon i will be charged. I don't have money to afford it. Please help me get a refund. 

why there is an issues on subscription through State bank of India Debit card???

Today I renew the details of my card so the upcoming payments can continue smoothly. As a "thank you" Abobe charged me and gave me 2 days of services for the charge! This is teft! I haven't asked for those 2 days of service (useless and stupid exchange for money) and I want my transaction returned as I have never asked for it nor authorised such a payment! Seriously considering to give up using your services. This behaviour is not normal and not legal!

Why the big increase for Adobe Pro - went from $14.99/mo to $19.99.  That's a pretty significant increase! 

I'm currently billed for the same two photography plans and I can't cancel either one of them because I would have to pay an obscene fee for early cancelation, I found one other post about this topic but both links provided to contact support just redirected to the support FAQ

I find it unbelievable that Adobe doesn't have way to puchase a plan to give as a gift at Christmas. I'd like to give my grand daughter the photography plan as a present for Christmas. AFter not finding a way on their web site I called customer support where I was told that this is not a precess thaat Adobe provides. How much business are they loosing? I've been using Adobe products since photoshp V.2. Their solution was to get online on Christmas Day with my grand daughter and order it then. How to take care of your customers.It mybe time to staart looking at alternatives if this is their attitude. Record profits but nothing to develope an omline gifting process.

Hola Qué tal! Mi nombre es Valeria, soy estudiante, apliqué para la tarifa de de estudiante, sin embargo a mi madre le llegaron dos cobros, uno de tarifa de estudiantes y el día de hoy 01 de Diciembre, la tarifa normal a individuo, mi madre tiene una cuenta, por qué compró unas fotografías, pero no maneja ilustrator y yo lo ocupo para mis tareas, no se si cobraron doble o me van a cobrar la tarifa normal de individuo, no entra el numero qué ponen, ni tampoco, puedo usar el Chat, qué se puede hacer en este caso??? 

When I try to change my plan to a student plan I cant insert the name of my university. How do I fix this?

Version N/A MAC OS 11.5.2 Basic steps - have tried to cancel several times, my account says it is on free version only - but I keep getting billed.  Stop billing me please.  I have tried contacting support and through Twitter. It says speak to a real person but then there isnt anyone responding. My account says free and offers upgrads but I am being billed £9.98 per month since August. I cancelled after the first month trial and the first month paid. Another payment was also taken. I have asked the bank to cancel it and will take it up with them but this is ridiculous and outs me off ever paying for adobe again. Please respond Adboe. This is very poor service. I will not pay more in order to upgrade to get better tech support just to tell you I didnt want to pay for this when I am not even getting the service I am being billed for. Data breach was suggested. I chanegd password and cconfirmed the cancellation. But I am still being billed. I will take t

Hello, I have a bunch of quite strange problems and I need some clarification. The background:It occurred to me that in 2018 I set up an adobe account, I don't remember why. I don't have any paid plans and I never had any. When I realized I have this account, I logged in (after password reset) it via browser, adobe acrobat (desktop), and on the phone. I recalled I was using the phone app previously along with adobe scan, as I saw one scanned document on my account (in Document Cloud I guess?) and 'adobe scan' in my download app history. Initially, I wanted to delete this account (and I even applied for deletion several times and then withdrew the decision), but for now, I decided to leave it and I wanted to ask some things in this regard: -What are the consequences of having this account in terms of others potentially having access to it? If someone accessed my account (in any way - via desktop app, mobile app, or via browser), would they have access to all the files I o

Hi, All Adobe has been engaging in unconscionable conduct deleting posts to cover up their illegal behaviour. I've been with Adobe for over two decades working in troubleshooting never seen such discrimination against a person with disabilities to deny them their consumer rights. First Post was removed as it was getting too much traction. I've included the original Chat they are trying to cover up and the page deletion for evidence. Very dodgy company.

My adobe acrobat plan was activated and I wanted to purchase the teams package with the full suite without adobe stock, I want to cancel and ask for a refund, but there is no option to cancel it! HELP

why am I being charged for a school subscription that I should be getting for free? If anyone knows anything about this please don't hesitate to reach out. 

I was going to sign up for Adobe via my student status, my parents were going to pay. I signed up on Saturday, Adobe have already taken the money from my mother's account immediately, but I do not wish to continue with learning Adobe products. It keeps saying the college hasn't assigned me any packages, I'm glad about that, but cannot find anywhere to stop the subscription that is 3 days old and I need to before the 14 days is up. And my mother's account needs refunding for taking the payment so soon 😞 Help.

My account have such problen that I can´t fix it. So help/support case it is, first try to click avoiding pointless bots to actual humanbeing with some chat. After 10min silence or so, he desidect to close chat box, splendit. Ticket remains open, so I get emails every day to contact using email or every second day to call. Every single day I respond to email, but there is just computer on other end. Today this computer decided to close my ticket without any respond to original problem. So you are getting quick fix to too many customer symptoms? Most likely should make poll to video forum, how bad support experiences really are, I´m feeling like 7 day joke.  

ADB-6816633-Z8H4 CASE #  Its been one month since I have been trying to get my account refunded, and to date, this has not been resolved, I am now referring this matter to my Attorney and sending an email to the better business bureau.   Kindly have this rectified ASAP, I have not received a response or my refund I will have no choice but to ask my Attorney to take this to court.  This is very unacceptable.   The last email I got said that my case has been closed and I have been refunded (CRM -00000000000001) which has not been refunded to date. You also need to have your outsourced personnel send the call to the US when asked to escalate the matter the people speaking English is not good and hard to understand when they are speaking.   This is very frustrating and I am at my wits end in trying to have this rectified, as I stated that I will have my Attorney deal with this if I do not hear from you or see my refund in my account.  Be ad

I canceled my account nearly a year ago but I am getting billed $16/mo with what appears no way to contact customer support uless I renew my subscription. Anyone else able to navigate this nonsense?

Hi, I ordered Adobe Creative Cloud to use Photoshop and Illustrator and then canceled within the next 14 days and it's been 10 days and I still haven't received a refund. Can you confirm that a refund will be issued?   Order: AE01307502251CES and AE01310201963CES   [Moderator moved the thread to the correct forum]

Hello I would like to inquire about purchasing adobe illustrator with an Adobe Creative Cloud subscription. If I buy the program with a student discount or in an individual package, will I get an invoice for the company? I am a student and run a sole proprietorship and am wondering which package is best for me. Thanks in advance for your help

Device signature 

Hello,I'm just sharing an idea here.I see that there are plans for individual users, students and bussinesses.Student plans are so much cheaper than individual plans ...very understandable.What I would like to see (again, just an idea), is a special plan for disabled people too.Photography and creativity is one of the most beautiful things that many of them are still able to, but only IF they can afford it.Photography can literally and figuratively also give them a more positive view of the world.I think that is important.Unfortunately, most people on disability are very limited financially as wel, in such a way that it can even disable their abilities too.Too much time to think about what they are unable to do or participate in and to feel excluded.Wouldn't it be wonderfull to show the world dat Adobe includes them too?Sorry, I didn't know in what topic to place this best. It's about accounts, but not about a specific account management, I know 😉Can someone please pass th

Hello there! So I recently bought a subscription to adobe photoshop on my Ipad. Does that same purcase apply to my PC? I felt like the Ipad version didnt suit me, and wasnt like the photoshop on PC/ mac. I wanted to download photoshop on my computer but it promptsme to choose a subscription plan. (fyi, im on the account i bought photoshop for my Ipad.) I really dont want the 70+ dollars I spent on my Ipad to go to waste... but I also dont want to buy another pricely subsctiption. Im scared to click anything since I'm not sure if my payment info is still attached. (yes, im aware that it says its a trial.) To sum it up, all i want to know is if I can use my Ipad subscription to use the Desktop photoshop. Thanks!