Account, Payment, & Plan

I want to cancel my subscription plan

Ya no sé cómo eliminar el cobro injusto mensual de $14.99 que me roba Adobe yo me desinscribi hace ya más de 2 años pero siguen cobrando aunque no tengo nisiquiera una cuenta activa Gabriela S. Palmieri PHONE REMOVED Do not post private information in a public forum   copio el robo de hoy:       Urge ayuda por favor

Dear, we have received two invoices of 12.09 euros. One on dd. 03.12.2022 and one on 21.12.22. I have activated a free subscription for three months and of course canceled it in time. I can't find anything in my account about a free three-month subscription or an invoice from Adobe. So 24.18 euros has been deducted from my account via paypal. I can provide you with the proofs of payment, but I need an email for that. The Belgian financial watchdog obviously does not accept such transactions and will intervene in the future if this is not resolved. Hopefully it won't come to that and we're counting on a full refund. Thanks for the effort. Paul Rabaey (EMAIL ADDRESS REMOVED BY MODERATOR)

I hope someone from Adobe could help me here.My account has been hijacked. On the 8th Dec, I received an email that my email, password has been changed, and my secondary email has been removed\ changed.I checked my emails and seems like he has even subscribed to some other services as well!I hope someone could reach out to me to resolve this issue, I do have an email address which I receive an email that he \ she changed my account email to... Thank you in advance and anyone prompt response is very much appreciated!

I purchased a 1 year subcription pre paid plan on the 27th of December 2022 on Amazon.  Entered the code in my Adobe Account only to find out that it wasn't added.  Got a confirmation mail that confirms my account is added until the 28th of December 2022 (1 Day!?) which doesn't make any sense whatsoever. IMPOSSIBLE to contact Adobe, No Phone/Chat or Mail support.  What a ****y company. I am just shocked. 

Can I cancel my subscription without incurring a penalty?

I was charged monthly at the time of accessing the two-week free trial  However, I was not supposed to be charged until I finished the trial, do you know how I can fix this?    [Moved from Adobe Express Community by Moderator]

Hi, I want to keep my plan continuously but it seems there's issue on payment. I can't find support chat anywhere in the website. How could I solve this?

Hello,I registered for 1 week free version, Adobe Acrobat Pro. I was unable to cancel and was charged 23 dollars, how do I get a refund?

Hi.My name is Asrafy. I have Adobe contribute Id. I made a $27 withdrawal last 21st.But it is still pending. How many days it may take to enter the account?

Good DayPlease note that I had the photography plan, it expired and my account shows subscription paid but all apps show buy now.  I can't use the former version that is compatible with the Mac OS I have and it states I have to renew it but my subscription is valid.  I spent over 10 hours on the phone with Adobe support but I am not getting anywhere.  Does anyone have any suggestions?  Thank you.

Hi,i have a problem with my account, when in log in i dont have my all products...I dont have my CC plan i have only Adobe stock plan. Few weeks ago i dont have This issue.where is the problem? Maybe Adobe change something?

I'd like to know, why I have to pay full price for a range of products, before it will even let me say, that I do infact not want said products in my personal plan? There is no support line to call anymore, wth are we paying so much for? What a  deal.   [profanity removed by moderator]

Do these people have a customer service department or email. Their online chat reps abruptly end convos and insist there is no complaints procedure or complaints department. I've been fraudulently charged several times and no one from this company will assist me. Can anyone help? 

I am about to change my Photoshop plan to a Creative Cloud plan as they are offering it half price per month for a year. I understand changing a plan generally doesn't incur a cancelation fee and it looks lke they will giev me a refund of the remainder of the month, but what happens when I "change" back to the cheaper Photoshop plan, like a downgrade? will I be charged a fee? Can one even change from the CC plan or do they make sure you have to officially cancel instead of downgrade? I just presume they probably cover themselves somehow say if after 5 months of CC I want to downgrade.

Hi, I was trying to use the iPad Creative Cloud, Photoshop and Illustrator apps but can't sign in since my subscription is not a gmail, Apple ID, Facebook, etc. How can I use an email address to sign in to my Adobe account? 

Good afternoon. I learned from the news that Adobe provides free access to its products for 3 months for its users from Ukraine. Please tell me if this information is relevant and how I can get this access to continue my creative path. Best regards Ivan

Hey there,so my current subscription is running out very soon. I'm still a student and verified this through Adobe. I got checked and it is valid, therefore I should still receive the student discount, but my next payment is about 700 dollars. I'm a bit worried now that this will be the actual amount of money they are gonna withdraw. In the last years I paid around 350-400 dollars. Will this change before pay day or is it actually 700 bucks with a student discount?

se han cobrado automaticamente de mi cuenta bancaria el dia 23 de diciembre del 2022 S/ 112 soles Peru y ya no hice descargas y quiero eliminar la cuenta pero me piden que pago otro S/ 103 soles Perú como es posible si ya se cobraron de mi cuenta sin ningun aprobacion mia.  

Dzień dobry mam problem z płatnościami, moja karta kredytowa jest zablokowana. Chciałbym zapłacić blikiem lub szukam innej formy możliwości zapłaty na przykład poznanie numeru konta Adobe. Proszę pomóżcie Jestem za granicą.

Hey ,Kan mijn account niet herstellen, heb het geprobeerd en krijg dan dat je geen account hebt.Ik heb een pro-account en betaal er ook voor, dit is op login REMOVED deze e-mail bestaat niet meer, ik heb geprobeerd het te wijzigen in REMOVED dan staat er dat je geen account hebt en dan heb je weer een account.mijn factuurnummer REMOVED klantordernummer REMOVED klantnummer REMOVED. Gelieve vriendelijk maar dringend dit account te wijzigen om in te loggen REMOVED en e-mail de activering naar dit adres telefoonnummer is hetzelfde gebleven !!!als ik dit niet binnen een paar dagen van u ontvang, ben ik genoodzaakt de betalingen te blokkeren. Ik ben nu 8 maanden bezig met deze verandering.Oprecht John Heeres   THIS IS A PUBLIC FORUM, NOT ADOBE SUPPORT... DO NOT POST PRIVATE INFORMATION... Moderator

I decided to use the Adobe Creative Cloud free-trial period of 7 days on the 23rd of November. After some testing, I understood that it wasn't for me, and I cancelled my plan on the same day. Fast forward to the 30th of November and a 19.99€ payment to Adobe was deducted from my bank account. I'm looking for a full refund of this value, as soon as possible, and I'm so disappointed that this payment took place, as it shows unprofessionalism in the way that Adobe handles these free-trials, and their customers. This disappointment grew into frustration while I was trying to find a direct way to contact you to solve the issue, as you do not offer a single option of direct contact (and I do not consider this post as a direct form, I would consider a direct form of contact something such as a chat - and I think you have some sort of chat with a virtual assistant, but you make it so hard to find it is ridiculous) other than some phone numbers. I mean, it is rather surprising for me that

Hello Adobe support team,I wonder if you can help me.I have an old version of Illustrator CS 5.1 used on a Windows 7 laptop, that I don't use any more, and now I would like to use that AI CS 5.1 on a new Windows 10 laptop.During the setup I am asked for the Adobe ID & password that I used at the time when I bought that licence. And that was some years ago; winter 2011-2012.I know the Adobe ID from that time but I don't find the password anymore. I've tried to use "password forgotten" but in the Adobe login screen my old ID (email) is not recognized anymore.Can you find please that old password from that old ID in your old database ?I would appreciate it very much.Thank you.Virgil    

Für meine Frage schildere ich zunächst den Weg, der mich zu dieser Frage bringt. Zuerst habe ich auf dem iPhone Lightroom Mobile in der kostenfreien Version genutzt.Diese habe ich dann in die Premium-Version als Abo mit 100 GB Cloud-Speicher und Web-Anwendung gewandelt. Dieses Abo ist also über den Apple-Store abgeschlossen.Meine Fotos habe ich in LR Mobil auf dem iPhone importiert und mit dem Cloud-Speicher synhronisiert. Da ich Lightroom auch auf dem Desktop und Photoshop für iPad nutzen wollte, habe eine Abo für die Creative-Cloud (Alle Applikationen) mit 100 GB Cloud-Speicher abgeschlossen. Dieses Abo ist mit Adobe direkt abgeschlossen. Ich habe also 2 Abos mit jeweils 100 GB Cloud-Speicher. Nun meine Fragen:Wieso werden mir nur 100 GB Cloud-Speicher angezeigt?Wie kann ich den Gesamtspeicher nutzbar machen? Viele GrüßeRalf Böhler

Team. Instead of LR Classic, I've purchased the "light" version. Reckon I followed the process with little attention to detail. Is there a way to get Classic with my suscription and just pay the difference (uplift)? thanks