Account, Payment, & Plan

Hi,  I'm no longer a professional photographer but would like to keep my Creative Cloud plan. Can I switch it to a personal plan? At the moment whenever I go to change my payment details and delete my VAT number, it just pops back to the old info after saving.  I've spent the last half an hour trying to find a different way to contact Adobe, but to no avail. Hoping someone here can point me in the right direction! 🙂 Melanie

Ich möchte ein Paypal Konto aus meinem Account löschen, bekomme jedoch außer "Neu hinzufügen" keine Optionen. Die hier (https://helpx.adobe.com/de/manage-account/using/update-paypal-details.html) angegebenen Möglichkeiten fehlen in meinem Account! Wie kann ich die Zahlungsinformationen bearbeiten?

Got a pop up this morning that says:“com.adobe.ARMDC.SMJobBlessHelper” would like to access files on a removable volume.What is this? Why did I get it? Do I select Don't Allow or OK?Thanks. 

Buongiorno, non risco a validare la mia identità di studente. Compilando la EDU Form non mi fa cliccare submit...come posso fare?

I am seriously disappointed not to mention frustrated at the service levels of #CreativeCloud online chat agents and I am therefore submitting this complaint and posting it on every available social media platform I can think of including Reddit, my personal web blog, Facebook, Twitter and my Magazine. I have been talking to Prachita. This agent read my records and came back with completely different information from what I had previously agreed to be; 1TB Storage, All Apps (despite me repeatedly telling them repeatedly I only use LightRoom, PhotoShop and Premier Pro) and 60 days free of charge, then after 30 minutes of explaining that Adobe has not honoured their agreement and seems to fail to grasp the issue at hand she then tried to upsell me from a package of £19.97 to £54.94, after going around in circles explaining that I had already made an agreement for 1TB of storage, with all apps and 60 days free this agent still failed to grasp that I should only have ONE pla

Hallo! Ich habe das Design Mobile Bundle im App Store geladen, quasi alle 5 Apps. Es steht auch der Text fr das Bundle im App Store. Wenn ich nun Photoshop oder Illustrator öffne, werden mir nur Einzelabos zum Kauf angeboten. Kein Bundle, wo alle 5 im Paket sind. Kennt jemand das Problem? Gibt es da einen Trick? Oder gibt es die Abomöglichkeit in Österreich nicht?#Weder Adobe noch Apple kann mir meine Frage beantworten, ein Wahnsinn... Danke euch! LG

I am losing access to the email address that I used as a username on the Adobe account.  Can I change it without deleting account and starting over?

My adobe account is connected to my email. Every time I try to log into my creative cloud with my email it sends me to the adobe website with a message that says "Please disable your browser proxy settings and try again."  I've tried disabling it, but it stayed the same, tried different browsing and tried restarting the computer itself...Nothing worked, please help.

Adobe uygulamalarını denemek için 1 haftalık ücretsiz sürümü denedim. photoshop uygulamasına giriş yaptığımda, güvenlik nedeniyle e-posta hesabıma bir kod gönderildiği söyleniyor, ancak bu e-posta hesabına erişemiyorum. Sorunu çözmek için ne yapmam gerekiyor?

Ich habe innerhalb der 14 Tage gekündigt bzw. das Widerrufsrecht in Anspruch genommen. Die Kündigung ist 10 Tage her in ich habe meinen Betrag noch nicht zurück bekommen ! Wann bekomme ich mein Geld zurück ?   Beschwerde wurde gegen euch schon eingelegt bei Paypal da auch zu viel abgebucht wurde !!   [Moderator moved the thread to the correct forum]

Hello! In the old days there was a chat / contact function in the profile.I canceled my subscription, got a confirmation email but they stil billed me, and that even a wrong amount. If I look at the helpx page somewhere it is mentioned that billing should have phone and chat support, the phone number on the norwegian site is invalid in norway and I could no where find a chat button(I anyhow would prefer chat as its than possible to keep a screenshot on what was discussed). The helpx page also has an link "Contact Us Real help from real people.", https://helpx.adobe.com/contact.html?step=CCSN But this is more or less a loop, I do not see any "Real people" not even fake one,  just a website with no information how to get in touch with anyone which just loops back to itself. Does someone has a link how to contact billing support via chat or a how to click what to get there?

I am unable to manage my plan. It is constantly stuck on "you will be able to manage this plan shortly"

Hi! I am student. I log in the platform with my student's email but I cannot see the programs I should use it for free. For example I should see "Premiere pro" for free, ready to install it, but I can´t (is always requesting me money). Can somebody help me with this? I am really stuck. Thanks in advance, Cristina.

A £600 subscription was takern out of my account 11 days ago and the customer service are claiming that I am not etitled to a refund as this is a renewel and not a new payment. They were beyond rude and condesending and I am livid. I can not afford this charge and I have been told to wait 24 hours to get a call back to discuss this! Can someone please help me with what to do or where to go for help, thank you!

Hello there, we would like to explore getting Creative Cloud, or just InDesign/Acrobat pro/Photoshop, as a charity and I wanted to find out whether there is a discount that can be applied to charities (UK Based). Also, what would be the best plan to purchase? We currently would like 3 people to be able to use but we may increase that. One of the users has their own account, which we would migrate under the business (Charity)

I would like to share my god awfull experience with the support department of this company. Don't get me wrong, i adore the programs and have been using them for my study and work for a long time now, but this is a new low with customer support experiences. The problem i have is, definitly partly my fault but definitly not unfixable.  I would like to 1. Change my primairy emailadress. Since it's my old school email, to my secondairy. this isnt permanant. But i have to since my new study has issues with the school email-adresses. I am unable to do that myself due to it already being my secondairy and not having acces to my first email adress anymore. (de-activated since i dont go to school there anymore) 2. Help me with my student discount, since i go to a new school and need the products for my study, but i can't add my new school account mail since it doesn't work, and my old school account mail is inactive.  so, tldr: Change my primairy em

Mi hijo de 13 años quiso hacer un álbum para su madre entró en prueba de 7 días no sabía y ni toco el programa ahora me encuentro conque estoy pagando 24 euros sin utilizarlo y además no puedo rescindir el contrato hasta que pase 1 año por favor se puede comprobar que mo lo ha utilizado esto es un grito desesperado de un padre en apuros ayudarme y no hagáis que tenga que pagar 108 euros para rescindir el contrato por favor.

On the 3rd of June 2022 I paid for an adobe subscription valid for 1 month that can no longer be traced. My laptop was stolen and when I got a new one and tried signing in it told me that I have a free plan as opposed to the paid one purchased in June. I am having trouble getting to my plan without paying for a new subscription. I can only speak to virtual assistants and would like any help with regard to getting access to the plan I already paid for. I have proof of it on my bank statement!!   Private information removed from this public forum... Moderator  

I had a student plan (still going). As it was advertised the first year the price increased. No problem.Now i got an e-mail in which suppousedly, the plan hasn't changed, BUT the price is 5 euros LESS.What happened? I can't find the explanation anywhere and there is no e-mail contact address for me to ask.Did they include less stuff? What brougth this on?

Hi,I cannot read anywhere how many automatic subtitles minutes are included in the 24€/month plan.. and if there's a limit in video size.Thanks for your help

devo aggiornare il metodo di pagamento della mia cr4eative suite completa,con qualunque browser o computer continua a darmi il solito errore SOMETHING WENT WRONG,vorrei che qualcuno si degnasse di dirmi come procedere, è inadudito che un'azienda del genere non abbia un numero di telefono di servizio in italiano,che per trovare la soluzione ad un qualsiasi problema, ci si debba perdere in una marea di FAQ che sistematicamente non risolvono il problema,pago mensilmente per tutta la Suite e sinceramente sono molto molto deluso....

Eu cancelei meu plano fotografia mensal/anual acidentalmente, queria restaura-lo se for possivel, e paga-lo da forma normal e não com a taxa  de cancelamento Teria como realizar essa operação? Obrigado Filipe

I have a Photoshop subscription costing £19.99 a month which includes Fresco but no Lightroom. When I click apps available to me are the ones with "get " fee as part of this package? There is a mobile Lightroom there which might do.  Desktop options have "buy" next to them. Any ideas? There is another Photography option for the same price with Lightroom and more storage but it doesn't include Fresco, which I like. I thought I could buy Fresco separately but can only see options to subscribe monthly for £9.99. Can this be right? I thought it was a  one off payment. I'm finding the the whole cloud subscription thing a pain to navigate. I wish Adobe would allow us to choose the apps we use and not be stuck with ones we don't. The more apps used the higher the subscription would be a better option. 

Bonjour, je ne trouve pas comment contacter le service clientèle Adobe pour faire modifier ma dernière facture   En effet j'ai été facturée à plein tarif suite à la non validation de mon statut étudiant   Je viens de re-valider le statut étudiant et on m'indique maintenant de contacter le service clientèle Adobe Comment contacter le service facturation pour obtenir la remise étudiant sur ma dernière facture ?   Merci pour votre aide   [Moderator moved the thread fromEnterprise & Teams to the correct forum]

Updated payment issues and still can't download stock. Called support and can't hear them through the crackling wind tunnel they are apparently working from. Adobe is TERRIBLE. I can't cancel my plan due to "payment issues" even though my card has clearly been charged. FIX IT!   [Profanity removed by moderator]