Account, Payment, & Plan

Hiii Good Day. Please refund my accident purchase in all pdf reader pdf viewer, i don't use the app but it use to be automatically charge on my gcash account.Please i really need that money because that money is for my allowance in school. Thank you Very much and i hope to hear from you soon.Godbless.

I cancelled my subscription on the same day but I have Adobe trying to debit me everyday incurring bank charges. I need it cancelled please 🥲 I cannot afford to pay it 

I can't cancel my subscription. I find it irrepressible on your part the page to cancel the subscription has a bug and it does not allow you to cancel the subscription, I need it resolved

I just bought a Creative Cloud plan for $35. I am trying to download Premiere Pro, but when I try to run the setup, it takes me to the Premiere plan to try a 7 day trial, or buy the plan for $23. It won't start the download for me.

who can I talk to about being double billed on my credit card 

I'm a student and i forgot to cancel the free trial of the adobe (I'm new to adobe) and I didn't knew it will automatically charge despite of the free trial and now it's charging me and I don't even have money to pay for it, even my ewallet has no money, bcs I thought after the free trial, I can cancel it anytime, and now I'm scared it'll kept charging me monthly and monthly even though, I don't use Adobe anymore as I only used adobe for ONCE, and used the free trial bcs I need a specific output. I'm scared cuz I can't pay and I can't cancel it,  plss I'm cryingThe day when I used the free trial, I was just having a project that I need to finish quickly for my pdf files as I didn't read much further the description too well because I was in a hurry to finish my school projects, since I really thought it's "free trial" that I can cancel anytime.

I am purchasing adobe’s student plan in india with my original id and proofs also i am travelling to nepal for a year can i use the subscription without any interruption there? With using that countries internet connection? Because i will bill that plan for a year with my student id

Llevo días queriendo cancelar la suscripcion con periodo de prueba , su servicio técnico te dice q no lo haces bien , me queda 1 día para q me cobren la suscripción anual y no la quiero !!! ESTOY CUMPLIENDO CON LA EL PERIODO DE CANCELACIÓN !!!!! Porq no puedo cancelarla , porq queréis robarme el dinero cuando yo claramente no  puedo ni quiero pagar esta suscripción , QUE ESTOY CUMPIENDO CON EL PERIODO DE CANCELACIÓN !!!!!!!! ESTOY CUMPLIENDO !!!!!!! Dejar de estafar a gente como yo q solo quería modificar su curriculum para buscar trabajo , en paro y ahora con una deuda q lo puedo ni pagar , ESTOY DENTRO DE FECHA DEJAR Q ME DÉ BAJA DE ESTA SUSCRIPCIÓN Q NUNCA ACEPTE .

He cancelado la suscripción, pero el sistema me exige una penalización de cancelación de 114 €. Quiero reclamar esa penalización. Intenté cancelar antes de que terminara la prueba gratuita el 4 de julio, pero mi cuenta no mostraba ninguna suscripción activa para poder cancelarla. No he utilizado el servicio. Solicito que revisen mi caso, eliminen la penalización y tramiten el reembolso del cargo realizado el 4 de agosto."

I would like to ask you to send me the current Certificate of Tax Residence for the tax year 2023

Hello, I am writing to request a Certification of Tax Residence (CTR) for the Tax Years of 2024, 2025 and 2026 for ADOBE SYSTEMS SOFTWAE IRELAND LTD that issues invoices for our account. This document is required by Romanian tax authorities to apply the Double Taxation Avoidance Agreement. Please provide a digital PDF copy. Thank you in advance. Best regards!

Letzte Woche stand, dass meine Credits bei Firefly, mit 4. August zurückgesetzt werden. Leider steht jetzt auf einmal der 26. August? Wie kann das sein?

Does anyone know how to send an email to Adobe HQ regarding their cost barrier for entry-level designers?--I was recently forced to cancel my Creative Cloud subscription, and I wanted to explain why.I'm an aspiring designer who genuinely enjoys using Adobe's products, but the cost has reached a point where I simply can't justify keeping the subscription. What frustrates me most isn't just the price itself, it's the barrier it creates for people who are trying to enter the creative industry at a time when the industry is fractured, in flux, and not hiring junior designers.New designers need regular access to Adobe's tools to build their skills, create portfolio pieces, and remain competitive in a job market where proficiency with Creative Cloud is often expected. Yet many of us don't have enough client work or income to afford an ongoing subscription. That creates a difficult cycle: we need the software to become more employable, but we need to be more employable to afford the software.

My free trial ended and I forgot to cancel. I do not wish to use this service. 

can not find the cancel subscription button

Hi,In April of this year we purchased the yearly plan for Acrobat.  Currently Adobe Acrobat is installed on Windows 11 Pro desktop & refuses to pickup the license that worked fine for almost four months as the purchase date is April 13th 2026.  We have followed all the basic troubleshooting steps, Login and log back out, Close all Adobe process & delete the contents of SLCache folder.  Even after performing a complete uninstall of both Acrobat & Creative Cloud, removing leftovers, it still does not sync the license data.  It appears as if the license data on Adobe’s servers disappeared, remember it worked fine for four months!  An important note, the only proof of paying for this license was the pdf under Billing--->Invoices. Under Billing--->Plans it was blank!  To continue working we paid for a monthly.  Is there a billing email address because I was unable to find one?   Some help would really be appreciated!  Thank you.

buenos dias, solicite la cancelacion de mi suscripcion ya que en realidad no ocupo la aplicacion mas que muy esporadicamente, me enviaron un correo donde fue aprobada la cancelacion, el dia de hoy me llego un mensaje de mi banco y me indican que debo realizar el pago, entro a la pagina y me dicen que tengo un pago pendiente, cuando la cuenta ya esta cancelada   

I signed up for the free trial, which promised no charges for 7 days, but I was charged immediately after entering my card details, without even using the platform. I want a refund, but I can't get in touch with support at all.

I had an Adobe account that I used for my Adobe Pro 2020. I purchased the Adobe Pro subscription at the non-profit pricing through Goodstack. I was charged the non-profit price, but when I view “Manage Plan” on the Adobe site, it shows “Next payment on Jul 20, 2027” and $239.88. Isn’t it supposed to renew next year at the non-profit price? 

Hello,About 12–13 days ago, I started a 7-day free trial of an Adobe plan (“Annual plan, paid monthly”). Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in gett

8/4/2026 Please reactive my serial number for  Adobe Acrobat Pro XI on my new laptop. My old laptop that was using it was damaged and is not accessible to deactivate the serial number. I have downloaded Adobe Acrobat Pro XI on my new computer and get an error message saying the serial number is already in use by the maximum allowed computers. My Adobe account does not list any computers using the serial number.Thank you

Hi, I’m Polish, living in Poland, my card details are PL, I have Lightroom for iPad subscription active. Now I want to purchase Lightroom Classical + Photoshop, I’m going via the checkout process, due some reason country field is pre-populated with Ukraine, once changed to Poland pages throws “Unknown Error”, even if I change country on the page beforehand, during checkout it’s still Ukraine. Can you help me here?

Why did you debit my account when I cancelled my subscription on July 16 2026

hice el pago el día 22 de julio y ahora me encuentro que no tengo plan de suscripción premium, es como si tuviese una cuenta free, por favor revisen mi facturación y comprobaran que aun debería de tener acceso a mi suscripción premium. Tengo comprobante de pago en mi banco por si necesitan pruebas.