Account, Payment, & Plan

I currently have the 1TB photography plan and thought I’d spotted a good deal on Amazon - an decided to top up my subscription for another year.However, as soon as I redeemed the code on my account, I realised I’d bought the Lightoom only plan. I immediately cancelled the Lightroom, but it’s still there and won’t expire until 2027.The Lightroom plan is useless to me as I already have the other subscription.Is there anything I can do to transfer the credits for the Lightroom plan over to my existing one?

Adobe switched payment from dollars at ~$63 to naira but started charging me N117,067.50 which is ~$90. I’m seeing the listed price for the plan i’m on at N58,587.50. I really don’t understand the pricing at all. This is absolutely ridiculous. The currency was switched without my permission, the prices don’t match I can’t cancel, the option to change plans are all more expensive. I have to pay the early cancelation fee but I won’t get access for the rest of the year. Why are your plans/experiences designed to trap people? This is really horrible business practice. I will never recommend adobe to anyone ever again in my life. 

Abobe is charging me €13.42 on 18 June and 18 July even though I cancelled my Acrobat trial on 10 June and got this email message:Cancellation confirmedWe've processed your cancellation request, and your subscription to Adobe Acrobat Pro will end on 10-June-2026 (PT). This is fraud. I want my money back. I won't be using Adobe again. 

I would like to dispute a charge to my card regarding an Adobe Acrobat Pro charge, however, Adobe won't respond to my emails and there is no help number to call. Somehow I mistakenly registered for a free trial for Adobe Acrobat Pro even though my company gives this to us on a corporate account (listed as “J H Foster”). Then, when I tried to my orders and invoices tab to cancel the free trial, the subscription was NO where to be found. Then on 11/4, I was billed $19.99 from my card.  I would like to dispute this charge and get some help from an associate that can help sort out this technical issue, but no one is available to help! 😕😕

Hi, my payment was deducted twice and they want me to pay again. Its Lightroom. I sent money here twice why??Please I have only one Lightroom.Thanksmy email address is <>

Bonjour, Je rencontre un problème sur mon compte adobe.Je souhaiterai consulter les informations de mon compte, mais chaque page m'indique "Impossible de charger les données" Ce problème se produit sur les pages "Formules", "commandes et factures" et "appareils activés". J'ai essayé sur différents navigateurs. Le problème persiste.Cliquer sur l'icone de mon compte n'est également pas fonctionnel :Depuis que j'ai ce problème, impossible de se connecter à mon application Creative Cloud (windows) également.Tout fonctionnait correctement semaine dernière. Pouvez vous m'aider ? Merci à vous

Refund needed as I have cancelled the 7 days free trial and don’t need it. 

how to contact adobe support by chat ?i have tried to use this link but it does not open any chat even after disbling pop up blocker :https://helpx.adobe.com/contact.html?rghtup=autoOpenso where is the correct liunk in june 2023 ?and preferably in french in France ?thanks.

Quiero cancelar una suscripción y no está el botón para hacerlo. Llevo una semana tratando de contactarme con el equipo de soporte Y NO OBTENGO NINGUNA RESPUESTA. Podrian ayudarme por favor o dejarme el dato de alguien que puede resolver este problema? PESIMO SERVICIO

Changed my plan to Pro Plus, however credits are not yet reflected on my account. I badly need it to work on my project now

“My Firefly subscription was canceled, but Firefly is still routing to the Firefly credit pool instead of my Creative Cloud generative credits. Please refresh my entitlement priority.”

I have tried contacting support 4 times today. Every time my chat has been closed when the last response I get are that they will check something for me or they have passed me to another agent even when I ask them not to. I have spent hours going in circles without anyone providing any sort of resolution. I am confused how anyone gets anything solved with the level of unprofessionalism in the customer support. From incorrect spelling and grammar to unconsented disconnections - this has just made me want to unsubscribe completely from Adobe products. I’m happy to provide screenshots of all the chat communications with support before they disconnect me without resolution.[Moved to Account, Payment, & Plan by a moderator］

I have been charged money on an account i do not know of, is it possible to get a refund, i did not start this subscription, and i have been charged a lot of money for it. the charge finder did not help as it showed a transaction on my card that is not on the same day the money was charged. is it possible to get a refund for this using only my card details, and can i cancel all future payments using my card?

Quiero cancelar mi plan Adobe Creative Cloud antes de la renovación automática el 08 de junio del 2020 y cuando hago click en CANCELAR me indica que me comunique con Soporte al Cliente, pero siempre que lo hago dice que está cerrado! Y cuando pruebo con el chat dice que no está disponible. Parece una burla al cliente. No quiero pagar mas por este servicio.

I tryed to log in and I cannot do it. it gives me an error Reference Code 109

Hi everyone!The screenshot below shows a message displayed in my CreativeCloud Desktop app.In the first sentence it suggests, that my credits do not expire. But then it continues, I should use them before they expire… Does this make sense to anyone of you?On the Adobe website I can only find information on my credits being reset each month, but not being accummulated.Thank you for your help in clearing up the confusion!Cheers,Jörg

I’m unable to verify my phone number and keep receiving the following error message:“An error occurred while performing this action. Please try again later.”Could this be related to restrictions on certain countries or increased security measures due to spam, scams, or fraudulent activity? If so, it’s unfortunate that legitimate users are affected by these measures.

15 Jul: free trial signup unknowingly included Pro & AI Assistant. 21 Jul: cancelled Pro. 23 Jul: charged £30 anyway. 17 Aug: noticed charge; agent Shaik deflecting. Want refund for unused Pro; feel scammed, won't return

I also just got a call from the (408) 606-3892 phone number you referenced. She sounded slightly robotic and AI, and I was very weirded out. I had just gotten off the phone with Adobe Business customer service not 20mins prior, and this local number calls inquiring if I was able to get my question resolved.It was unsettling as the speaker referenced some specifics on my phone call with Adobe, though there were small things not adding up. This is why I feel it is likely an AI scammer.

Necesito cancelar mi suscripción y no existe el link de cancelar suscripcion que ponen en sus instructivos y el link de pongase en contacto me lleva a esa misma pagina. NECESITO CANCELAR URGENTEMENTE LA SUSCRIPCION Y QUE ALGUIEN SE CONTACTE CONMIGO PARA HACER EFECTIVA LA CANCELACION

Hello,I signed up for an Adobe free trial but did not continue using it after the trial ended. I never used the paid plan. At the time, my card had no funds, so the payment did not go through. However, today my savings account was charged automatically for the full annual plan.Since I only used the free trial and never used the paid subscription, I believe this charge was unintended. I kindly request help to process a full refund for this payment.

Urgent: My primary Adobe account was compromised immediately after I gave my credit card to an agent over Adobe’s official phone line to start a subscription.The attacker instantly changed my login email to an unknown address, locking me out. My card was hit with fraud and canceled. Because the email was changed, standard support channels on X are stuck in a loop and cannot locate my account.I have a project deadline frozen by this security failure. I need an Adobe Staff Member to escalate this to the Security Team