Account, Payment, & Plan

Adopt keep saying there is a problem with the billing, and need to resolved it first. even though i already fully completed pay the billing. it makes me cant cancel my subscription. i need to refund my money because i am not use this app often. It looks like this app make you cant cancel your subscription by keep saying there is a billing issue and need to resolved it first.  please tell me how can i cancel my subscription? 

DearI used Adobe’s free trial and cancelled it within 7 days in june. Now I see that I’ve been charged 36.29 euros for 3 months via PayPal. But when I checked my account on the Adobe website, I can see that I don’t have a subscription. So why have I been charged? I assume this is a mistake?

I need a full refund on my card, adobe recently deduct my money when the days I had remained 3 days which I have not been using it

I changed my plan after 3 months trial, but Adobe charged me twice. I realize they did not "change plan" like they show but they purchase another plan. So I have to cancel one. But all apps still locked after 3 weeks.How do I access all the apps I've purchased? Adobe, you need to compensate me for the time I was unable to use them.

Hi. I would like to know if I’m getting a refund. I got the trial for Substance 3D collection a few months back but only had time to use it once, when my trial was ending I went to cancel it and was offered 2 more months, I took them and only had time to use it with 2 weeks left but I noticed that I can’t even use the programs because the trial “expired” (so much for 2 months(???)) and it wouldn’t even let me cancel because of a “payment issue”.I tried to resolve the payment issue multiple times as well as re-adding my credit card which all seemed fine (I even got a confirmation from my banking app about the 0 charge) but the moment you refresh the page or anything like it, the payment issue reappears. It also stated that if the payment issue isn’t resolved the subscription will be auto canceled.Now I got charged for this month (so the payment issue was done on purpose by Adobe?) even though there was an apparent “payment issue”? I was able to cancel it and did so in less than 2 hours

I cannot find anywhere to get into contact with someone about requesting a refund for my Adobe subscription. Every time I look on their website it sends me to different articles saying the exact same things and I cannot find an email or number to contact to speak with. My issue is that I canceled my subscription a couple weeks ago, so I was shocked when I checked today and saw I still had a subscription running. When I went to cancel it AGAIN, I got charge $370.95. I really really really cannot afford this. Adobe has taken almost $500 from me this month alone, and its not even over yet! I did not know about the 14 day rule, I had definitely canceled my subscription earlier this month (and have email confirmation) so I don’t understand what the charge was today, and have not been receiving any emails from Adobe so I was completely blind to all of this still going on until today.Please help me, I just turned 19 and I really cannot afford this. This is severely impacting every aspect of m

I am currently subscribed to a monthly Lightroom subscription that is billed monthly. I want to cancel my subscription before the 14-day trial ends, but whenever I try to cancel it, I receive the error below. Can anyone help me with this, please? 

​I didn't receive my 4,000 credits for this month at all. My balance was set to 0 as soon as the new billing cycle started, without any allocation being added. Case ID: ADB-46834117-V9D3

Tenho um plano pelo qual pago 15,12 euros mensais e entro na minha conta e a conta est+a vazia não aparecem os planos e preciso fazer alterações

 Pagi tadi saya mendapat email berikut: Yth. Teguh,Kami menghubungi Anda untuk memberitahukan bahwa pakar pencegahan penipuan kami telah mendeteksi perilaku penipuan terkait langganan Creative Cloud Photography plan with 1TB Anda. Sebagai akibatnya, langganan Anda telah dibatalkan dan Anda tidak lagi dapat mengakses aplikasi maupun layanan Adobe yang disertakan.Untuk informasi lebih lanjut, hubungi saluran dukungan pelanggan khusus kami di 866-493-4991 .Hormat kami,Adobe Genuine Team Sungguh ini membingungkan saya. Saya tidak melakukan apa yang dituduhkan oleh Adobe. Bahkan saya membayar secara sah dan lunas untuk Paket Fotografi. Adakah di sini yang bisa membantu saya? Saya coba menghubungi Adobe tetapi tidak menemukan kontak email yang benar dan saya berada di luar Amerika, ini menyulitkan saya untuk menghubunginya.

I am extremely disappointed with Adobe’s cancellation policy. I cancelled my subscription, yet I was still charged a $158 cancellation fee. I find this incredibly frustrating and unfair.As a customer, I should have the freedom to decide whether I want to continue using a service or cancel it without being hit with such a large unexpected fee. It is very disappointing to feel like I am being penalized simply for choosing not to use the app anymore.Adobe should be more transparent about these charges and give customers a fair choice when cancelling their subscriptions. I hope Adobe seriously reconsider this policy and improve the cancellation experience for its customers.

My free trial was ending on 23 August 2026 and i cancelled my subscription on 22 August 2026, i even received a confirmation email. However im still being billed. Please help cancel this

I was charged $38.46 for an InDesign order (AB08311705601CUS) on Aug 5, 2026, and cancelled the subscription that same day, well within the 14 day refund window. I opened two support cases about this refund, ADB-46506397-K8M9 and ADB-46504440-R0N2. Both are now marked "Resolved" but no refund was ever issued. I checked my card statement through Aug 24 and there is no credit from Adobe anywhere on it. The virtual assistant chat says it does not see a pending refund and cannot escalate to a live agent. Can someone from Adobe staff please look into these two case numbers and process the refund? Thank you.

i can cancelled my subscription but still got billed can u give a refund pls 

Momentan habe ich kein aktives Abo.Das Geld wird weiterhin abgebucht.Wie ist das möglich?

I would like to cancel my subscription without a penalty. Please advice. 

As others in this forum, I have been charged $4.99 and $19.99 monthly for products/services I never requested. I called customer service and first, they asked for the last 4 digits of my credit card to locate the charges. Once they did, they asked for the first 6 digits, which I refused to provide. This is a scam! Wonder how many customers Adobe is ripping off with unauthorized charges. I reported this to my bank as a scam and will proceed to further raise a claim. Embarrassing!  

Bonjour, j'ai pris un abonnement ADOBE il y a de cela un mois, tout fonctionnait les premières semaines. Mais après, il m'était impossible d'avoir accès aux applications, je souhaiterai un remboursement de la somme qui m'a été prélevée pour le deuxième mois.

I subscribed to Firefly as part of an Adobe marketing course on Coursera. I entered my card details to activate the 3-month trial period, as explained in the course. However, I got billed for the subscription even though it was stated as free. I’m trying to cancel the plan from my account (Manage plan> Cancel your plan), but it sends me to a page that doesn't load (screenshot attached). I tried from my PC and my phone, same dead end. I’m trying to contact support, but every link sends me to a guide steps and FAQs.  

Hola el 9 de abril de 2025, desde la aplicación Adobe Acrobat de mi móvil vi la opción de prueba gratuita de 7 días y entonces decidí probarlo. Me llevé la sorpresa que justo después de aceptar recibí directamente el cobro, posteriormente me informé y resulta que solo la opción de suscripción anual incluye la prueba gratuita de 7 días. Dado que estoy dentro del plazo de 14 días, quiero un reembolso total de esa suscripción del primer mes a Adobe Acrobat, siendo hoy el día 10 de abril de 2025. No sé cómo se hace, cuando lo intento me sale un chat de IA y no un agente real. Gracias de antemano

Hello Adobe Community Team, I am writing to report an incorrect charge applied to my account during a free trial subscription. I signed up for the monthly Adobe Premium services free trial and approved the Google Pay auto-pay mandate with the understanding that the amount would be charged only after the free trial period ends and cancelled the same under free trial period because I am not intrested in the service u hv been providing. However, to my surprise, an amount of ₹6200 was deducted immediately from my Google Pay account right after activating the free trial. This is incorrect and does not align with the terms of a free trial subscription. I clearly opted for a free trial, and no upfront payment should have been deducted at this stage. I request Adobe to: 1. Investigate this issue at the earliest2. Refund the incorrectly charged amount of ₹62003. Clarify why the charge was applied despite selecting a free trial plan Please let me know if any additional details are required from

I am from India and am trying to buy a Photoshop Lightroom subscription. However, after I enter my address details (which actually is what the form populated as I start typing in the address), it says invalid inputs. The address is not invalid and this is what is puzzling. I have tried using Chrome, Microsoft Edge (in both normal as well as Incognito/In-private mode) but nothing works. If I choose Credit card as an option to pay, the form finds even the credit card details to be "invalid inputs" (the other options is UPI, where only the address is marked as invalid).  Is there anyone from India who faced this problem and found a solution to buy a subscription?

Hi, I canceled my subscription but was just charged R109. Im a student that was my last money

Also trying to cancel, page doesn’t load. Support clanker doesn’t help, no surprise there [Mod: Removed profanity]! There doesn’t seem to be an option for cancelation that works. Billion dollar company can’t hire real human beings to test have a real functioning support system, just has AI clankers. 

Hi Adobe Community,My Adobe ID is incorrectly associated with Russia (RU), but I live in Azerbaijan.I do not have an active paid Adobe subscription.I followed Adobe’s official instructions for changing the country without an active subscription. During checkout I selected Azerbaijan as my Country/Region, but Adobe still blocks the transaction and says that transactions in region (RU) are restricted.Because of this, I cannot start the Behance Pro free trial or purchase Behance Pro.My actual location is Azerbaijan, and my payment method is also from Azerbaijan. I need the country associated with my Adobe ID to be changed from Russia to Azerbaijan.The standard self-service country change method does not work for my account.Could an Adobe Community Manager please help escalate this for a manual backend country/region correction?Thank you.Adobe checkout still identifies my region as RU after selecting Azerbaijan.