Account, Payment, & Plan

Had gotten adobe for school but since graduating I don’t need. Noticed they billed me after I forgot to cancel it in time. I canceled it within the 14 days. Will I get refunded?

Хочу купити кредити, але не працює кнопка Купити кредити, випливає помилка і не перекидує на сторінку купівлі кредитів

確定申告の時にしようしたのみで使っていませんが銀行引き落とされています簡単な解約手続きを教えてください 

Hello,About 12–13 days ago, I started a 7-day free trial of an Adobe plan (“Annual plan, paid monthly”). Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in gett

I have the following situation:I had trial subscriptions Creative Cloud, and apparantly also Adobe Stock. Before my Creative Cloud subscription renewed, I received a notification and chose to continue it. For Adobe Stock, however, there was no notification and no reminder email.Now Adobe is gradually charging me around €400. I can barely afford Creative Cloud right now. I definitely cannot afford Adobe Stock. I do not even need this service.I understand that Adobe wants to make as much money as possible, but pushing customers into subscriptions like this is not acceptable. I am a student, and I have a payment method linked to an account that currently has no money in it. The 14-day cancellation period has already passed, but there has to be a way to cancel this Adobe Stock subscription without paying a cancellation fee.Under normal circumstances, this would be a different situation. But I went through my emails again, and I honestly cannot describe it any other way than saying that I w

I was charged for the plan on September 15th, even though I had cancelled it several days in advance—having used the free trial only once. It turns out I was just charged 47.7 soles, despite not using the application.

me sale siempre error el plan gratuito, cuando pongo los datos de la tarjeta me salta directo a pagar 

I’m experiencing an issue when trying to purchase new credits. Whenever I try to complete the purchase, I get an error message saying, “Something went wrong,” and the purchase cannot be completed.Could you please look into this issue and let me know how I can resolve it?Thank you.

Hello, my Creative Cloud Pro subscription has been automatically cancelled twice by Adobe Fraud Prevention.The first cancellation happened during my free trial. I then purchased a new legitimate Creative Cloud Pro annual prepaid subscription directly from Adobe for $441.54, and this new subscription has now also been cancelled for the same reason.I am located in Senegal and I am using my legitimate payment method. I would like my account to be manually reviewed by the Fraud Prevention team before attempting another purchase.Please tell me specifically what information or payment/billing issue is triggering these cancellations and confirm whether the $441.54 payment will be fully refunded.

Kredi kartı ile yıllık abone oldum. Fakat kart bilgilerini çıkardım bu sebepten aboneliğimi iptal ediyor. Ben yıllık ödedim. Neden kart bilgisi silince iptal ediliyor. Acil destek. 

I did not realize that my 3 month discounted trial had ended and was converted into a paid subscription on September 16th . I noticed the paypal card charge on Septhember 16th . As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund otherwise i will never use adobe products agai.  Could you please let me know when customer support for will be available to assist with this request?

I did not realize that my 3 month half off trial had ended and was converted into a paid subscription on September 16thI noticed the credit card charge on September 16thAs I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Could you please let me know when customer support will be available to assist with this request?

Ik wil graag tegoed bestellen voor AI videos. Maar dit kan al 2 dagen niet?

So my subscription is auto renewal and I plane to cancel it but I can't because the cancelation button is grey out. How can I fix it? 

I’m trying to buy the creative cloud pro plan but it just wont let me pay,on the pay screen it will keep saying theres something wrong with my paying even tho it works fine or everything else, I tried incognito, a different browser, 2 different cards everytime still the same issue, it pretends I put the wrong info on all filling boxes.searched up online and couldn’t find a solution for a bit more context this is not the first time I’m getting the plan, I had before like 8 years ago but my mom payied, now I’m the one trying to pay

Hope Biosciences Research Foundation (HBRF) is a U.S. 501(c)(3) nonprofit organization that has historically received Adobe nonprofit pricing through TechSoup. Following Adobe’s transition to Goodstack for verification, we were surprised to learn that we are no longer eligible.Goodstack has fully verified our nonprofit status and my association with the organization. The denial is not a verification issue.After escalating our case to Goodstack Senior Support, they determined that our correct primary classification is “Medical Research.” We do not dispute that classification. The concern is what Goodstack told us next:Goodstack stated that organizations classified as Medical Research are ineligible because “organizations within the broader Health & Medicine category are currently not eligible for Adobe’s nonprofit program.” They further clarified that these are eligibility policies established by Adobe that Goodstack is required to follow.However, I have reviewed Adobe’s published n

I want to cancel my Creative Cloud Pro annual plan, paid monthly. It is showing an early cancellation fee of ₹1,994.97. Please help me cancel my plan and waive the early cancellation fee.

I subscribed to an Adobe Acrobat Pro free trial and cancelled within 30 minutes to an hour of subscribing and was charged a fee on $32.20 USD on September 9th, 2026. Why was I charged a fee and how do I get reimbursed? More Details: Invoice Number: 3574266023, Date: 08-SEP-2026, Order Number: 7278719400, Customer Number: 1282309047 Purchase Order number:  AB08472016922CUS

I want to purchace more credits for the Generative AI Firefly and it shows a pop up window which says something went wrong

I can’t purchase credits or subscribe

Hello,I'm having trouble completing my payment for the Student subscription. The system says there is a problem with my payment method, but I've already tried several different cards and devices.Please assist me in resolving this issue so I can finish subscribing.Thanks!

Hello,I recently purchased a one-month subscription to Adobe Firefly for $29.99, which included 7,000 credits. At the time of purchase, it was clearly stated that I could cancel the subscription at any time.Immediately after completing the purchase, I canceled the subscription to make sure I would not be charged again next month, as I might otherwise forget to cancel it later.I purchased the subscription specifically to test whether Firefly would be suitable for my work. However, after canceling the subscription, my access to the service was completely blocked, even though I had already paid for the subscription through October 16 of this year.As a result, it appears that I have been charged $29.99, but my access to the service I paid for has been removed.Could you please restore my access for the remaining paid subscription period? I have already paid for one full month, so I would simply like to be able to use the service until the end of that paid period. If there is anything I need

I forgot to cancel my subscription and I DO NOT HAVE THE money please I need to cancel it

I'm using a trial but trying to cancel my subscription. When I click cancel under manage plans the cancel screen does not load. I have tried different browsers (firefox, chrome, edge), enabling cookings, allowing pop ups/ads, etc. How can I cancel it?

I started an Adobe Acrobat and Creative pron free trial and attempted to cancel the subscription immediately after the trial ended, but the cancellation option was unavailable. The payment has never been successfully processed because there were insufficient funds. My subscription is now suspended and Adobe is repeatedly attempting to collect the payment.I want to cancel the subscription completely and have all further payment attempts stopped. Please also confirm that there is no outstanding balance that will be automatically charged if funds become available.