Account, Payment, & Plan

Changed my plan to Pro Plus, however credits are not yet reflected on my account. I badly need it to work on my project now

“My Firefly subscription was canceled, but Firefly is still routing to the Firefly credit pool instead of my Creative Cloud generative credits. Please refresh my entitlement priority.”

I have tried contacting support 4 times today. Every time my chat has been closed when the last response I get are that they will check something for me or they have passed me to another agent even when I ask them not to. I have spent hours going in circles without anyone providing any sort of resolution. I am confused how anyone gets anything solved with the level of unprofessionalism in the customer support. From incorrect spelling and grammar to unconsented disconnections - this has just made me want to unsubscribe completely from Adobe products. I’m happy to provide screenshots of all the chat communications with support before they disconnect me without resolution.[Moved to Account, Payment, & Plan by a moderator］

I have been charged money on an account i do not know of, is it possible to get a refund, i did not start this subscription, and i have been charged a lot of money for it. the charge finder did not help as it showed a transaction on my card that is not on the same day the money was charged. is it possible to get a refund for this using only my card details, and can i cancel all future payments using my card?

Quiero cancelar mi plan Adobe Creative Cloud antes de la renovación automática el 08 de junio del 2020 y cuando hago click en CANCELAR me indica que me comunique con Soporte al Cliente, pero siempre que lo hago dice que está cerrado! Y cuando pruebo con el chat dice que no está disponible. Parece una burla al cliente. No quiero pagar mas por este servicio.

I tryed to log in and I cannot do it. it gives me an error Reference Code 109

Hi everyone!The screenshot below shows a message displayed in my CreativeCloud Desktop app.In the first sentence it suggests, that my credits do not expire. But then it continues, I should use them before they expire… Does this make sense to anyone of you?On the Adobe website I can only find information on my credits being reset each month, but not being accummulated.Thank you for your help in clearing up the confusion!Cheers,Jörg

I’m unable to verify my phone number and keep receiving the following error message:“An error occurred while performing this action. Please try again later.”Could this be related to restrictions on certain countries or increased security measures due to spam, scams, or fraudulent activity? If so, it’s unfortunate that legitimate users are affected by these measures.

15 Jul: free trial signup unknowingly included Pro & AI Assistant. 21 Jul: cancelled Pro. 23 Jul: charged £30 anyway. 17 Aug: noticed charge; agent Shaik deflecting. Want refund for unused Pro; feel scammed, won't return

I also just got a call from the (408) 606-3892 phone number you referenced. She sounded slightly robotic and AI, and I was very weirded out. I had just gotten off the phone with Adobe Business customer service not 20mins prior, and this local number calls inquiring if I was able to get my question resolved.It was unsettling as the speaker referenced some specifics on my phone call with Adobe, though there were small things not adding up. This is why I feel it is likely an AI scammer.

Necesito cancelar mi suscripción y no existe el link de cancelar suscripcion que ponen en sus instructivos y el link de pongase en contacto me lleva a esa misma pagina. NECESITO CANCELAR URGENTEMENTE LA SUSCRIPCION Y QUE ALGUIEN SE CONTACTE CONMIGO PARA HACER EFECTIVA LA CANCELACION

Hello,I signed up for an Adobe free trial but did not continue using it after the trial ended. I never used the paid plan. At the time, my card had no funds, so the payment did not go through. However, today my savings account was charged automatically for the full annual plan.Since I only used the free trial and never used the paid subscription, I believe this charge was unintended. I kindly request help to process a full refund for this payment.

Urgent: My primary Adobe account was compromised immediately after I gave my credit card to an agent over Adobe’s official phone line to start a subscription.The attacker instantly changed my login email to an unknown address, locking me out. My card was hit with fraud and canceled. Because the email was changed, standard support channels on X are stuck in a loop and cannot locate my account.I have a project deadline frozen by this security failure. I need an Adobe Staff Member to escalate this to the Security Team

Bonjour,Je viens de constater que mon abonnement Adobe a été renouvelé automatiquement, alors que je pensais sincèrement l’avoir résilié avant la date de renouvellement.Je n’avais absolument pas l’intention de renouveler mon abonnement et je n’ai pas souhaité continuer à bénéficier des services Adobe.Cette situation m’était malheureusement déjà arrivée l’année dernière : mon abonnement avait continué sans que je m’en rende compte et j’avais été prélevée chaque mois alors que je ne souhaitais plus l’utiliser.Je n’ai pas l’intention d’utiliser à nouveau cet abonnement et je souhaiterais simplement qu’il soit annulé définitivement, sans frais supplémentaires pour cette nouvelle période.Bien cordialement,

Confirm cancellation button is not working for me but I already made a payment for my plans today.

Today, there were many notifications from my bank apps said 'FAILED Card transaction -118.71USD' from Adobe Saggart, Dubl IRL, which details 'Original amount: 151.51 SGDFirstly, I thought 'Luckily! I locked my card for online payment so I couldn't be lost for the scam' but it's not like that, I went through the Card's statement and found out 2 transactions which I surely didn't make it. One was on Aug 24 amount 151.51 SGD, and another was on Sep 4 amount 46.23 SGD. Since I didn't subscribe for any ADOBE products, so I surely was scammed.I will be reporting this to the bank as fraud, but I am searching  the Internet for similar issue, and surprisingly, there are a lot.Due to my card is a Prepaid card, so I had a latest topped up balance about US $160. But now the balance remains US $1.79, I lost almost $160.I hope Adobe would clarify it for me and for others who face the same thing as well.

Quiero darme de baja

Has anyone else paid for a month thinking they were on a monthly plan, canceled, then had another invoice paid, then warned about an early cancellation fee without their permission?

intento canjear un codigo de un plan de adobe fotografía 1 TB y me da error  [Moved to Account, Payment, & Plan by a moderator］

Hello,I accidentally forgot to cancel my free trial, and I was charged US$33.99 by Adobe Systems Software Ireland Ltd.I did not intend to continue the subscription, and I realized the charge only after it was processed. I have already canceled the plan (or I will cancel it immediately) and would like to kindly request a refund for this charge.I have been using Adobe on a trial basis only and would greatly appreciate your understanding and assistance. If possible, please process a refund for the US$33.99 payment.Thank you for your time, and I look forward to your response.

I did not realize that my free trial had ended and was converted into a paid subscription on February 7.I noticed the credit card charge on February 15.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Due to the Lunar New Year holiday, I was unable to contact customer support earlier.Could you please let me know when customer support for the Asia region will be available to assist with this request?

I can no longer afford the subscription I tried to cancel but it’s saying it’s still going to charge me for early cancellation! I wanted to get the cancellation fee waived so I can later come back to it once I can offered it again! 

i got a subscription which I registered on my school account which made it so no one was the provider. Then adobe blocked me but i couldn't cancel the subscription now i have been trying to contact them for a long time but i just can't seem to be able to have this reverted i lost access to it in september 2025. Can anyone help me with this i dont know if this is the channel were i can get help with this but im officially out of options

I was a subscriber to both Creative Cloud and Firefly. Then I cancelled my subscription to Creative Cloud. Now I want to cancel my subscription to Firefly - but it seems confused and keeps just insisting that I have already cancelled it (CC), but I’m still getting billed for Firefly. How do I cancel Firefly?  And, at this point, how do I get reimbursed for the 6 months that I’ve been trying to reach someone to cancel this account?