Account, Payment, & Plan

If i started my 7 day free trial on the 8th and its written it’ll end on the 15th does it mean it end right on the 15th immediately or??

Hi everyone! Could someone please help? Why can't I cancel my monthly Adobe subscription? It's time to cancel, but why is it charging a termination fee? I can't believe they designed the system this way.

I desperately need to speak with an agent to transfer my account without cancellation fees due to my relocation.

I wanted one month of adobe Illustrator and InDesign. Apparently I am on the hook for a year contract. I am paying about $50 a month I do not have and cannot afford $200+ cancellation fee. I know there is a class action lawsuit going on again since march, but I am 2 months away from literally filing for bankruptcy. How can I get out of this?

Hello,About 12–13 days ago, I started a 7-day free trial of an Adobe plan (“Annual plan, paid monthly”). Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in gett

Contraté el plan anual de photoshop por error, pensando que era el mensual y que en pasado el mes podría cancelarlo. Ahora quiero cancelar ese plan ya que no necesito utilizar más el programa, pero no me deja porque me cobra 133€. Me gustaría saber si hay alguna manera de cancelarlo sin tener que afrontar ese gasto. Ya que lo contraté por error y en ningún momento vi que no podría cancelarlo. 

Hello,  I putchased a standard Acrobat Standard Membership found that this did not allow me to do what i needed so then purchased a Acrobat Pro Membership thinking that this would cancel my subscription to standard which it did not. I've noticed I'm now essentially being double charged each month.  I no longer have a need for either product and would like to cancel but am being told I need to pay a cancellation fee if I cancel before one year. Given this I would be happy to continue with the Acrobat Pro Membership but cant believe this would mean I have to pay a cancelation fee on the Acrobat Standard Membership!  I would like to be able to speak with a customer services representative to find a solution here otherwise I will just cancel both subscriptions and I can't say I would be inclined to use Adobe products again.  Does anyone have any advice? Thank you!

Hi everyone,I subscribed to an Adobe annual plan (billed monthly), but I didn’t realize it was a one-year commitment.Now I want to cancel it, but Adobe wants me to pay about 120 euros as a cancellation fee.I’m a student and I really can’t afford that right now. I don’t use the apps anymore.Has anyone managed to cancel their plan without paying the fee? What should I tell Adobe support to make them cancel it for free?Thank you so much for any help 🙏

I can no longer afford the subscription I tried to cancel but it’s saying it’s still going to charge me for early cancellation! I wanted to get the cancellation fee waived so I can later come back to it once I can offered it again! 

Where can I go to cancel the subscription for Adobe I didn't sign up for it 

I have paid for adobe over a year and want to cancel as my University provides it for us. Its saying it is £181 to cancel which doesn’t make sense as i paid for the year i agreed How do i solve this

I signed up to the adobe pro trial and forgot to cancel it. I literally never use it. I saw the charge today and was reminded to cancel it. I come on to the site to attempt to cancel and am told I'll be charged almost 60 quid for an 'early cancellation' even though it's a monthly subscription!! How is this legal? It's a monthly subscription and it's really not clear that there will be extortionate charges if you want to then cancel the product (that you've never even used).I'm completely appalled and will never use this product again. Has anyone else experienced this?! Is there any way to stop the money coming out of my account? I really can't affort it... 

Hi there,   I'm just writing this post to alert other people that might be researching to get the Student Plan that provides access to all apps. Not writing this to provoke any bad feelings; just hoping that if someone googles the plan this discussion will come up so they will be aware of the fine print.    ***    Adobe advertises this as an amazing discount to students that gives them access to all the apps for just $20 a month. And that is a great deal! Until you realize what is actually going on.    In my case, I have never used Adobe. I was considering using Photoshop for some light photo editing that I wanted to experiment with. I went on to just purchase a Photoshop plan, but as I was looking they advertised that if I was a student I could try ALL the apps for just $19.99. The Photoshop was $19.99 a month VS all the apps for $19.99 a month. I thought, well hey isn't that cool. I'll probably only ever use Photoshop but it would be fun to maybe gi

Hi everyone,My Adobe Creative Cloud annual plan (paid monthly) renewed on July 13, 2026. When I try to cancel, Adobe shows an early cancellation fee of ₹8,339.65.I have a few questions:Is there any way to cancel without paying this fee? If I change my payment card or remove my current card, will that avoid the cancellation fee? Has anyone successfully had the fee waived by contacting Adobe Support?I'd appreciate any advice or experiences. Thank you!

I canceled my Adobe subscription before the 7 days and I still got charged

Cancel my subscription and get a full refund  

Me han estado queriendo cobrar 399 mxn por un plan premium, sabiendo que ya cancele con anterioridad y pague la cuota de cancelación correspondiente, hable con uno de sus asistentes y sigue llegandone la factura de intento de cobro, exigo que se borre todos mis datos y tarjetas anexas a adobe 

cancel my free trial 

Recebi um e-mail oficial de vocês (mail@mail.adobe.com) convidando para uma pesquisa de satisfação (Adobe Customer Research). No entanto, o e-mail promete o sorteio de vales-presente da marca Submarino.Gostaria de avisar que o e-commerce Submarino encerrou definitivamente todas as suas atividades em julho de 2024, quando o grupo Americanas descontinuou o site e o aplicativo.Como a marca não existe mais no mercado brasileiro, essa promessa de prêmio está gerando muita desconfiança nos usuários, fazendo com que o e-mail legítimo de vocês pareça um golpe de phishing. É importante que a equipe de marketing ou a agência parceira atualize esse modelo de e-mail antigo para evitar problemas de comunicação e segurança.Obrigado(a)!

I canceled my plan the day before the free plan trial. But I still charged??    

Hello Adobe Support Team,I urgently need help cancelling an Adobe subscription associated with my former corporate email address.I no longer work for the company, and my corporate email account has been permanently deleted. I cannot sign in, recover the account, or cancel the subscription myself.Adobe continues attempting to charge my personal bank card. I have blocked these transactions through my bank, but the payment attempts continue.I have already contacted Adobe Virtual Assistant multiple times. Unfortunately, it refuses to connect me with a human agent because I cannot sign in to the account with the active subscription.I am requesting: Immediate cancellation of the subscription associated with my former corporate email. Termination of all future billing attempts. Assistance from an Adobe billing specialist who can verify my identity using payment information. Written confirmation that the subscription has been cancelled. I can provide the former email address, last four d

I did not realize that my free trial had ended and was converted into a paid subscription on February 7.I noticed the credit card charge on February 15.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Due to the Lunar New Year holiday, I was unable to contact customer support earlier.Could you please let me know when customer support for the Asia region will be available to assist with this request?

Hi, is there an email address where I can contact Adobe directly? I’m assisting someone who received an SOA for $10 USD, but they’re unsure if they have an account. We’d like to check with Adobe directly to see if we can cancel it.