Account, Payment, & Plan

This issue started since the beginning of this new account subscription. Not being able to use the “use settings” and “generate more” options on Gemini 3.1 (Nano Banana Pro 2) model image results has been very difficult. I chatted with Adobe CS twice and shared my screen twice, but nothing came of it. I’ve also tried Incognito, a secondary browser (Safari), and clearing cache/cookies.Is anyone else experiencing this greyed out issue? Specifically for the Nano Banana / Gemini models? Please view the screenshot attached for reference to the issue. 

I want to cancel my subscription I was trying trial version but you debited money from my credit account which was 3.99$ I want to cancel it and get my money back how can I do that.  Please help me with this it has told that after 7 days trial it will charge but it suddenly charged and that what shocking please help me.

I need to speak to a real person at Adobe to resolve issues with my account. Payment for my subscription to Creative Cloud is up to date, but I cannot sign in. There is no REAL help available online. If anyone can provide a contact number, please let me know.

I cancelled my subscription but still getting charged. I have questions about getting a refund

I am an IT Administrator.We are facing an issue where we cannot activate Adobe Acrobat Pro 2020 on a new PC. It shows the error: "Maximum number of activations reached."At the same time, the Adobe portal (account.adobe.com) does not show my existing PC in the Activated Devices list — it shows completely empty.The product is registered in our account (Version 20.0, registered June 29, 2022) and the license is a perpetual serial number.

I cancelled a subscription on 2 June 2025. Adobe's confirmation email of 3 June 2025 stated: "After this date, your account will revert to a basic, free level of membership."That sentence described my account, not a single subscription - and it was inaccurate. Adobe Acrobat Pro remained active and billed A$47.99 monthly from 1 June 2025 to 1 August 2026: A$719.85 across 15 invoices, entirely unused. No renewal notices were sent, as Adobe's terms confirm renewals occur without notice.I note this is a recurring pattern on this board, including an identical case involving Acrobat Pro and AI Assistant from the same period.Case ADB-46477151-W2B0 was escalated to a supervisor on 4 August. I responded on 5 August and have had no reply in five days.I am seeking a full refund of A$719.85. Can an Adobe employee assist, or should I escalate to NSW Fair Trading?

Hi, I’m trying to purchase an Adobe Creative Cloud student membership, but I’m being told that the student plan is not available because my account region is set to Russia.This is confusing because I originally registered my Adobe account in China, and I am currently living in the United States. I would like to use the student discount available in the U.S.Could you please help me check why my account is showing Russia as my region and tell me how I can change my account country/region to the United States?I’m also currently a student and can provide my student ID or any other documentation needed to verify my student status.I’d really appreciate your help because I need access to the student plan for some projects I’m currently working on. Thank you!

On Aug 23, I redeemed a new one-month code the same day expecting a fresh 4,000-credit cycle. Instead, credits are still tied to an old billing anchor date and won't reset for another week, meaning I'll only get ~3 reset cycles instead of 4 over this subscription month. Looking for clarification on why new codes don't reset the credit cycle, and whether this can be corrected.So far 2 Adobe agents failed to help me every time login off. Seriously?

7 GÜNÜK ÜCRETSİZ DENEME ALDIM NASIL İPTAL EDECEĞİM 

Hi How do I cancel my purchase?  If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

My free trail ended a couple of days ago and I was charged around $45 for a month of service. I cancelled my account today and received an email stating that my services would also end today. However, I’ve already been charged, so I would either like my services for the next 30 days or a refund. Please assist. Thank you! 

I keep getting this popup alert. I have a licence and I am using it on my desktop and laptop. I have reached out to adobe a few times and they tell me too many people are logged in and simply send me the link to the devices page on my account. I then send them a screenshot of only the two devices and they tell me that I have to log out of all the adobe products on one device before using the other!!!! I have been an adobe customer since its inception and this is the biggest waste of time. I understand cracking down on unlicenced users but when you are effecting paying customers you are going to loose them. 

For the past 5 days I am not receiving my OTP’s for 2FA I put in my exact number (Tunisian) if that helps, and I keep waiting but nothing comes, I also created a new account yesterday and tried receiving an OTP on a new number I just created but it’s the same issue.

Eu preciso desse restorno é dinheiro de conta ! 

Me inscrevi para o teste grátis e no mesmo dia canceleiHoje me cobraram 55 reais, sendo que já está cancelado

Je veux annuler car c’est trop cher. Pouvez-vous supprimer les frais de résiliation ou me proposer une option moins chère sans nouvel engagement annuel ? puije mettre en pause mon abonnement ?

I need you to cancel the charge of the annual subscription since I don't have money to pay for it and this charge is not letting me use my Apple Store account for new app downloads that I need, I received 7 days of free trial and the last day I canceled so that I would not be charged but in the same way they charged me, I can't pay and then give me a refund because I don't have money right now

Porque estou sendo cobrado de Adobe Braintree

I got charged for Adobe inc and I dont know what for my account has no subscription and I dont know how it got charged to my bank I got new card I need a refund and to cancel whatever it is 

Hello, I am trying to cancel my Adobe subscription and the website will not let me complete it. Every time I go to Plans, click "Cancel your plan" and follow the steps, I get a message saying "An error has occurred." The cancellation never goes through. I have been trying this for about three weeks now, on different days and using different devices, and I get the same error every time. My account email is: [Personal email removed by Adobe Moderator] Thank you.

I will make the cancellation within 14 days of payment.

I got charged on my credit card and I don’t have any active subscription how can I get refund and understand how to stop the payment?

Hi,try the free trial before but I forgot to cancel it, then I need to pay but I didn’t have money to. I can’t even cancel the plan. Once I have money it’s directly deduct from my bank. Once I pay, it can be cancelled, but need to pay cancellation fee. It’s all started with me accidentally forget to cancel free trial, why can’t I just cancel the plan? (If the issue is I need to pay because already start the plan, then just at least let me cancel and then pay that month bill only.