Account, Payment, & Plan

I purchased an free trial of Adobe Acrobat for free for 1 week and I canceled it  just on the last day, which it was still described as a last day of my free trial for free. I canceled it succesfully, however the Adobe purchased approx 25€ anyway. So I want to ask why and what are the refound possibillities?

Contact customer service via phone

según mi investigación  esos bloques de letra son de un juego, yo subí otra imagen sin los números y la aceptaron, si retoco esos números la puedo subir  

Whenever I try and cancel my subscription, which has subsequently been charging me for months, I go through the motions and am met with a cancel button that I am not able to click. I check every box, go to every page I am prompted to and yet, nothing,  

As title says, i am having this problem at the moment. Support couldn’t help it. Like did my main account suspended or something? If so why? Only thing i did was posting a bug report two days ago. I am really confused about this.

Hi,I have the annual subscription with monthly payment. (I pay 36,59 euros)On the 18 of March 2026 it expires one year, in that date i continue to pay that amount with the same subscription?So i have another annual subscription with monthly payment till 2027? Thankssorry for my english

I have been going round in circles trying to contact Billing.Is there not a simple email address or ticket system so that I can contact them?

Adobe keeps on charging me despite canceling all my subscriptions , may you please help me with cancelation on you end?

Hi How do I cancel my purchase?  If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

I have canceled my free subscription in December 2024. Although I have canceled it a deficit in my bank account still appears. What could I do? I can't find anyone to speak

I am submitting this message as I am not getting the required support by contacting support by chat. It seems that the agents are more interested in closing the tickets rather than actually understanding the resolving the issue (ref: ADB-47513970-N7B0). I signed-up for Lightroom plan (7 day trial) on 03.10.2026.And, after testing out for a couple of days, I bought the 12-month plan (from a trusted seller) and applied the code to my Adobe account on 06.10.2026. I clearly remember that when I applied the code, it extended the “expiry date” for my Lightroom subscription by 12 months so the voucher was applied correctly to my Adobe account. However, I have not been able to use my Adobe Lightroom subscription for last few days (after the trial period). So, I am stuck with not being able to use the product despite purchasing the subscription. Therefore, it seems that my account is stuck under “trial” mode for some reason. When I access the Plans page under Adobe account, I get the message un

I downgraded my Adobe subscription because I no longer use much of the apps, however, I noticed I was billed with the amount of my previous subscription even though i was refunded?! I checked the Ai assistant and it showed me this..Then i checked my bank account and i was billed extra 3,376.63 on the same day? Please help me i cannot find where to file a ticket? 😭 

I canceled my plan the day before the free plan trial. But I still charged??    

I've had creative cloud for 2 years as a student.  From September I'm no longer able to afford this.  I'm wondering what will happen to all the apps installed on my desktop once that expires? (Lightroom, photoshop, premiere Pro, etc).I was under the impression I'd get to keep them but no longer get software updates or support once I stop subscribing.  Is this the case, or will I just be unable to use any of the apps?  If so this seems incredibly unfair, if I had bought the CDs (like it used to be) I'd get to keep the older versions but no longer have support.Please clarify.

Hi-I have tried finding answers and the Adobe resources aren't super helpful for what seems to be very simple questions. All I can find is $4.99/month for 100 credits for Adobe Firefly.I am looking to product around 5,000 AI images per month using Firefly. This is for approximately 375 articles per month (15/day - 25/month).A. Can I sign up for Firefly and buy extra credits?B. How much do the extra credits cost?C. Is there a better option?I don't need Photoshop or any other special tools. I don't need to edit them. Nothing fancy. Firefly is perfect for my needs. I just need to produce a large volume of AI images at around 1200x800.Any help that can be provided would be very much appreciated! -Scott

Bonjour,Ce post car c'est devenu compliqué de trouver un numéro de téléphone sur le site Adobe, encore plus de parler à quelqu'un...J'aimerai joindre le service facturation d'adobe France.Est-ce que vous auriez un numéro de téléphone à me communiquer svp ? (plus les horaires?)Ou peut-être est-il possible d'être rappelé ?Si vous avez une adresse mail, je veux bien aussi ;DMerci pour l'aide, B.

Hello There, I am having problem with my paying with my Payoneer Card. I had been using the same card details for the past 8 months. Everything is okay with my card, it is not expired and is not empty. I have tried several times still it doesn’t accept.  I do only have one card, I tried using one of my friends card as well but it doesn't work. Hoping for positive responses, Thanks.

    Hello Community,     At Adobe, we are constantly working to enhance the creative apps and tools you rely on every day. We want to empower you with more time to explore ideas and create, so we are focused on continually upgrading your apps’ performance, delivering innovations to your core workflows, and integrating generative AI-powered capabilities across Creative Cloud and through our new Firefly app.    Aligned with those improvements and ongoing innovation, today we are sharing updates to our Creative Cloud All Apps plan—including changes to its name, price, and benefits.    What does this mean for you?    If you are a Creative Cloud All Apps subscriber based in North America, your plan will become Creative Cloud Pro on June 17, 2025.     Creative Cloud Pro, which includes all the apps, services, and benefits you enjoy in your current Creative Cloud plan, will now also include new tools and enhanced cr

Bonjour,J’ai utilisé ma carte bancaire personnelle pour le compte adobe de l’entreprise dans laquelle je travaille. Je vais quitter l’entreprise et je veux effacer mes informations bancaires afin qu’elles ne soient pas utilisées à l’avenir.Merci d’avance pour votre aide.

If I change a plan before the end of the year (the previous one is monthly paid plan for 1 year), this previous one ends with penal fee?

I got hacked two weeks ago, and the hacker managed to delete my entire Google account so I’m unable to login to my Adobe account. However, I’m still getting charged for my plan and I want to cancel it. Is there a way I can do so or can I contact someone to help?

I want to change the current registered email address for my Adobe Express (non-profit) to another email address used by the non-profit organization. but getting an error always. tried more than 10 times over the past 2 to 3 week. refer to error message screenshot below.s.

Tenho um plano que foi suspenso por falta de pagamento, porém não consigo cancelá-lo, e continua enviando cobrança para o meu cartão. Já até fiz outro plano mas continuo sendo cobrada por esse plano. PRECISO DE UMA SOLUÇÃO

Why is it so freaking hard to get a phone number to call someone