Adobe Acrobat Sign

We create a number of editable forms. For some reason the Signature field is no longer working. Has anyone else had this issue and is therea work around? It looks ok when I save the PDF 'reader extended- enable more tools' but when the recipient receives it the field is blank.

Hope everyone is well! Does any one know how to unlock Adobe Sign API in the Developer account?

I am trying to create a template that has potentially a specific set of 50 signers.  Can I use the signature field and use text tags to assign the email addresses to specific lines?  or is there another way to do this?  If when sending I need only a few signatures, would I be able to delete the unused fields before sending?  How would I set this up? 

I am trying to send agreements on behalf of another user using REST API V6 (Transient Document) I followed this tutorial:https://helpx.adobe.com/sign/kb/how-to-send-on-behalf-of-another-user-using-rest-api-transient-document-adobe-sign.htmlBut I always get back a permission error:{"code":"PERMISSION_DENIED","message":"User provided in x-on-behalf-of-user header does not have required permission to perform this operation."}The x-on-behalf-of-user  email I am using is part of a group and account,not sure what am I missing, can you share an example with the needed scopes?

Are there any options/methods for making basic authorized e-signatures look more "official", right on document as if they were signed with a digital cert and all the extra meta data was included in your signature format?  

While working on Adobesign integration, I am facing 403 forbidden Error saying below :https://secure.na4.echosign.com/public/oauth/v2?redirect_uri=https://www.XXXX.com&response_type=code&client_id=XXXX&scope=user_login:account+agreement_read:account+agreement_write:account+agreement_send:account+library_read:account+library_write:account+workflow_read:account+workflow_write:account+webhook_read:account+webhook_write:account:webhook_retention:accountYou don't have permission to access /oauth/v2/tokenon this server.

We're using input fields for our Hiring Workflow to automate the process and reduce errors. For our workflow, we have to use two document templates because we are utilizing Limited Document Visability. Document 1 is internal and Document 2 is customer-facing. Both of these documents have a "Salary" form field. When I try to set up the input field for salary, the 2nd document gets changed in authoring from "Salary" title to "Salary_25". When I check my template, it still says it's named "Salary" but when I go to send the documents in the workflow, it changes. So now, I have two input fields with "Salary" and "Salary_25" to make sure both get populated. I cannot combine the templates into one and use cloned fields because I need the LDV to work.  I contacted support and they have no solution for this so I guess I'm wondering what the point is for using input fields in a workflow if they can't populate each document with those designated fields? Seems to defeat the whole purpose

I have an Adobe Sign Form with some check boxes inside. The signature process is a two step process, first signer has to check some check-boxes and the second signer should just fill one signature. However, when I assign the check-boxes to Signer 1 it turns them into signature fields when the signature request email is received. If I leave the check-boxes assigned to Anyone they work fine as they should, but I don´t want second signer to be able to check those. Is there a way to have a check-box assigned to a signer without turning them into signature fields?

I have started to use the "reminder" function but notice they still go out after a documents have been signed and filed. Does anyone know if this is a bug (have seen some forum posts where reminders are being sent after a document has been cancelled) or is there a setting I am missing?

Is there a way to set up an embedded form in AdobeSign so that only those I create in the cc field receive the responses.  As the owner of the form, I do not want to recieve all the responses. Thanks

We have investor templates where the investor needs to complete forms and sign (Participant 1).  I would then like to assign one or more people to be Participant 2 and complete some additional forms and countersign the package.  When sending a document for signature from the library can I add multiple users and drag them all as Participant 2?  I assume that the workflow is complete if anyone completes the form as Participant 2, correct?

Hi, I want to distribute a file to clients to fill in and sign but i want to prefill some of the custom data fields I created such as customer ID number. When uploading the CSV file I receive an upload error.  These are the only 2 in the CSV: _email_es_:signer1:emailCompany_IDabc@gmail.comprefilled testtest|@mail.comprefiled test ID I also have a lot of other data fields in the file but these are not required to be prefilled.already checked the name of the data field and this is correctwhat is missing here?i can't find any clear documentation online to help me out. thanks, Jan

Background: when I send the document through  Adobe EchoSign and it is returned to me I get all the tracking status printed out as part of the document that I received back.Question: Is there any method while the document is out for signature that I can access and print out the tracking information as it stands. In other words I want to find out if the sent document was delivered to his e-mail address?Thanks in advance,Jack

Hi all, We send out a lot of documents to multiple signees. Many times, one signee or the other don't sign on time and it is really difficult to trak where documents are held up. I try with Adobe Sign website where you can see In Progress and Completed documents etc but it does not allow to search by Signees or sort by Signees. Is there another way to quickly track status of each document to know where it is held up? Can I scrap it using Power Query etc?

Hi all,  I could really use some help please.  I created a doccument on Word and uploaded it to Adobe sign and added in the text boxes/tick boxes etc that I needed to as it is a questionnaire. I emailed it using Adobe sign to a user and they received it in the correct format, however in some of the text boxes the font was huge and I need to edit the doccument to make the font smaller as well as add some more questions. However, when I went to do this, it says I cannot edit the doccument as it is encrypted. I did not encrypt the doccument or add a password so I am very confused. I'm sure as you can probably tell technology is not my strong point therefore some support would be greatly appreciated. Many thanks in advance!

As an admin on the Adobe Sign portal, I am trying to edit my and other user's first name and the last name but the form does not shows the First Name and Last Name fields in editable mode. How can we edit these 2 fields? We can edit other fields like Initials, Phone Number, Company and Job Title. 

How can i prevent automatic field detection when uploading a pdf form for signing

Hi everyone,Is there a way to see uncompleted web forms?  When people fill it out, it sends them an email to confirm their email address.  Can we see the forms that were filled out but did not complete the email verification?  I checked the in progress area, but there's nothing there.Thanks,Eric

I need an option for 6 users under the same email address.  We need to send and receive all documents in one email address. I tried to assign one personal licence and one team license for the same email address and the system create a provisioning conflict. 

When exporting data from a widget, I get the error:Sorry, we were not able to process your request.Please try again later.If this error persists, please contact support.Error Code: 161115095953131.ord-prod-app8Does anyone have any ideas what would cause this?

After creating a signature, name, date, and title field, the software is often (not always) automatically creating a duplicate signature block below these field and there is no way I've found to delete this duplicate block. Any idea why this would happen?

Our agency enters into 100+ contracts a year with a variety of vendors and uses Adobe Sign for this process.  There is a standard base contract that gets used across the board for all vendors, but there are also a handful of other contract amendments that may be needed based on the services being purchased.  All of these documents require a signature or other info to be entered.    I know how to setup templates for the base contract and each amendment, but I'm not finding a way to assemble multiple templates into a single contract to be sent for signature via Adobe Sign.  I do not want to combine add all the same fields on every single contract, nor do I want to send each vendor multiple documents for signature.  How do I combine multiple templates with pre-defined signature and data fields into a single document to send for signature?

I have a webhook set up and a few agreement events selected.  Since it posts to the same endpoint I don't know how to create my json object on my side to accept whatever agreement event is being posted to me.   Is there a layout that I can use to create a large json object from?  I keep getting 400s and I cannot see what Adobe Sign is pushing to my endpoint.  Thank you.

Hi I tried reaching help but they do not support tech help -  I tried to login today and it only loads a white blank screen. Icleared history cache etc to no help. Is anyone else having this issue?   

Hi, We want to check a Document, signed by Adobe Sign signature in the portal:https://verificador.iti.gov.brThe result is negative, means, can´t be verified. Can anybody help?Thnx and best regardsMartin