Adobe Acrobat Sign

We have Adobe eSign installed in our Salesforce org.When an Agreement record is sent to a User for signature, email of the sender user and the account linked to the Adobe eSign should be same.Is there any way that we can add multiple emails to the Adobe eSign so that any one of the linked accounts can be used for as the sender user's email?  (My issue mentioned below) My Issue:Account linked to the Adobe eSign is one of my colleague's and I'm trying to add the Sender User as myself, but an error (Invalid user ID or email provided in x-api-user header) is thrown stating the Sender User's email and email linked to Adobe Account in Adobe eSign are different.Example:My email: myemail@email.comEmail Id in Adobe eSign: someoneelse@email.comIf I add myself as the Sender Usre in the Agreement, afformentioned error message is thrown.

I requested support and never heard back from the tech support line at Adobe... after a month of trying to get a hold of someone through the chat or email functions my issue just got closed....I am feeling so furstrated.  My question is related to if I need to upgrade from my current Acrobat Pro for individual users to a small business account so I can put the Adobe Sign on my website,  which will  allow seamless sending, signing, tracking, and managing of signature processes from my end for forms. You can view an example of what I want to do here: https://illuinc.com/pre-authorized-payment-form-car-rental/I also want to know what the pricing would be in USD or CAD dollars if this upgrade was needed

 

I want simple flow in our app, where there are 3 persons, A,B,C=> A should be able prefill the agreement  and then send it for signing to B and C (only sned documents permission)=> B will fill some data and then he/she will sign (order is 1st)=> C will outsider and sign the document after B only (order is 2nd)Current flowI am calling /agreements POST, x-api-user : A,  with groupId and specifying order of 2 SIGNERS with both having roles of "SIGNER" (both stands for B & C here), state => DRAFT & libraryDocumentId which I already added with many fields in adobe accountNext....I change state DRAFT to AUTHORING, and then AUTHORING to IN_PROCESS using x-api-user : Aexpected behaviour is to notify B as soon as A changes the state and send it out for signature to B & C, that he/she (referring to B user) has got some doc to fill and sign AND/OR the agreement state should get changed to OUT_FOR_SIGNATUREcurrent behaviour, B is not getting notified and

The 'sign' drop down window is blank. The rest of the 'Fill' part is working.I have looked at the recent (aug 2020) post but this did not work

Hi, I had this access denied error (no permission to execute the operation) when uploading a signed PDF through the salesforce Adobe Sign app in our Salesforce org. and please see attached the screnshot, I managed to find out there was the API callout to adobe Sign when I was uploading the file, can anyone please help me what could be wrong with this signing tokens step,why I am getting 403 error? Many thanks, Jun Liu  

Is it possible to use eSign Services to send a document to the parties to a contract to electronically sign, and then have the electronic signatures electronically notarized in California?

Hello, I have a form with sequential workflow for seven signers, and then myself as the approval. The form has required fields for initials and date for each signer, then Adobe Sign has added required signatures at the bottom of the form. When I release the form to Signer 1, they input their initials, date, and signature, but then it says that the initials and date for Signer 2 are required before they are able to send the form to the next person. A redacted version of the form is attached so you can see the workflow. Thanks for your support!

In Adobe Sign Help Guide, it is recommended to use a functional email or distribution list as Doc Admin user or in creating templates. A functional email or distribution list does not have active directory username and password, therefore we cannot add them as Enterprise ID or Federated ID. Can someone share how they manage these accounts that are using deparment emails? 

Since the update we get this error after selecting recipient and choosing a file...never happened before today.

How can I tell (without manually counting) how many documents have been used for each license? It is necessary to do this if I am considering adding more licenses.

Wie kann ich meine Unterschrift auf ein Dokument setzen? Resp. auch auf ein Foto das gescannt wurde. Zum Beispiel Passkopie etc. ? Danke bestens. Philipp

Hi, I would like clarification on whether the e-signatures fulfill the 21CFR part 11 requirement of non-repudiation, or do we have to use digital signatures for that? Thanks a lot in advance for your help.  

I cant seems to open PDF files (Read). All the time a Adobe window pops up asking me to sign. just want read PDF files, nothing more. Have downloaded Adobe read only version BUT still no change. I am using a MAC with a OS 10.3.6Please help.TIA 

Hi.  I need help.  I need to route a form for electronic signature.  The form has been created by someone else and I need to route it to several people.  They need to fill out a check box, make comments as needed before each sign.  When I do the regular way to route, it only lets the first person go through the document. it doesn't know there are several people that need to fill out the check box, make comment and sign.  Do I need to re-create this form using Adobe sign to do the check box, comment and signature fields? thanks, Joe

I'm trying to create a standard timesheet-style form for use by student-interns who need to provide all the information about what they worked on (including dates, hours, description) over a 2-week period, then forward this to their mentor for signature, before returning it to the correct teacher. Creating the form for two signers was fairly easy. Now, how can we make it available to students who need to access a new copy every two weeks and allow them to forward it to their mentor for approval before returning it to their teacher without the teacher needing to be involved in every step. This program involves well more than 100 students so we need an efficient fix and it needs to be secure so that we know the mentor is the one approving the time.  Thanks! 

Hi. I routed a document for 2 signatures that could be signed in any order. I received e-mail confirmation that the document was sent for signature to both parties. One person signed it last week and I got an e-mail notification of that signature, that also said it is now waiting for the other party to sign. The 2nd party has signed it twice and even sent me a copy of the .pdf with her signature attached - however, that copy does not show the signature of the 1st signer. I have not received any notifications from Adobe Sign regarding the 2nd signature. It seems as though Adobe Sign is just not consolidating the two signatures onto the form and sending it back to me as completed. What can I do?

Can someone help me figure out why I get two email copies of a web form embedding on our website whenever someone completes the form and verifies their signature.  It's driving me crazy

I have a form, that I want to sent out eo 14 members of our french course. Every participant has to sign it, but the signatures should only be returned to me and not to the other participants. Certainly I can send out 14 messages to the 14 individuals, but that is not very elegant. I would rather prepare one message with one form and send it out to a list of 14 people and get the signatures returned without everybody be flooded by 13 messages from the other people.

I have used Acrobat DC to build a form with multiple pages with the intention of completing and signing it using Fill & Sign on an iPad.The form seems to being operating fine and I have multiple pages with some of them requiring signatures from two separate people and a couple requiring signature from one of these people.Upon signing using Fill & Sign I have tried sharing the form back to myself via email expecting the form to be locked but when I open it up using Acrobat Reader on a Laptop the form fields are still editable.I have have also tried saving a copy on the iPad and this also allows the fields to be edited.When I use Fill & Sign on the laptop and click the next button I can then share it via email to myself and the form is locked so not sure why the same is happening on the iPad.Can anyone offer any advice as to why this might be happening?Thanks

This is my first time using this app so i hope it does not let me down.

I am getting a Server Error when trying to Send a Document for Signature.  When I click Send to begin the process AdobeSign does not recognize the emails put in and will not add the file.  The Server Error I am getting is:We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.If you continue to encounter this error contact our customer support.Access token header not provided.One of my Users had this happen a couple of weeks ago when I was out and now I am having the same issue but cannot send out any documents for signature now! I am getting very frustrated at this point as I spent 2 hours trying to find some help or a solution yesterday and ended up calling the Customer Support number only to find out that Adobe Sign is not one of the applications you can actually "speak" to someone about. Does anyone know how to fix?

When I send a "normal" Adobe Sign, I have my setting as such that I receive a completed copy by email as an attachment.  I would like the same to happen when sending a document in bulk via Mega Sign but cannot see any settings to make that happen.  As it stands now, I have to go in to my account and download them one at a time - YUCK!  Huge time waster!  Can anyone help?Teri Short

I operate a small business in which I'm required to maintain an auditable archive of all signed documents for years afterwards. If I use Adobe Sign for some of these then later cancel the subscription, will I continue to have access to my accumulated signed documents?  Ideally, I would be able to download the documents into a separate archive with audit trail intact.Thanks for any help!

I've spent hours trying to figure out how to merge custom fields from the csv file into the mega sign process.  Why must it be so difficult? Office does this so easily.  I have more than 1 email in the file. I even tried creating a pdf form with the exact same custom field names - even tags.  No luck.  We have 80 letters to go out with custom data for each one but the template is the exact same for every letter. It shouldn't be this difficult......  Any advice?Thanks. Greg.