Adobe Aero

I am unable to use Aero on my S21, please help me. Thanks

I'm struggling to edit files with image anchors, as when I open the file it asks me to locate the image to even be able to edit this. Where as before I just had a holding image in the file, this makes it difficult to edit the file as soon as you move away from an actual image it just  goes to a screen with a picture of the image anchor that you can't seem to get out off you can't even return to the Home Screen, I'm working on an up to date iPad Pro. I've tried this on other devices and this is the same. Is this just me! This is not a helpful update in fact its a pain 

I'm having a problem with the adobe aero experiences that I created using geospatial creator. They are working fine sometimes, but at sometime it's impossible to load the experiences. i don't know if it's a problem with the server of adobe or what's the problem, but this experiences are made to be viewed from a lot of people, but at some hours (when I need it the most) it's just impossible to start it. its there a way in which I can solve this? I Don't know if there's a pay version which can improve the server or the capacity, I don't know..  can anyone give me some idea? thanks 

I have Been trying out the New Adobe GeoSpatial app and I;m running into some issues. 1) Aero seems to fail importing the 3d data from Google when an address is used. coordinates work 2) Cant create a Sharable link. Get hit with an error message  3) iOS version can't open any file with Geo Anchor so its impossible to test. 4) Cant install on Mac silicon computers Please let me know if you have found solutions or work-arounds to any of these issues

I created 3d text model in Blender and exported it as .fbx , but failed to import in Aero, it showed "Reason: RT3D Import failed".Then, I exported the model as obj file. It imported to Aero sucessfully(. obj + .mtl in zip file), but the texture dosen't showed, only showed in white color. Afterthat, I also tried .usdz and .gltf , it had same problem, can't see the texture.I am using macOS.

Hi, I'm new on Adobe Aero and I followed a tutorial and ready to see the outcome. When sharing the file is stuck on loading 'preparing scene'. I have tried several file sizes (original 70mb) and even a file with not even 5 mb neither of the two work. If I want to open the file on my phone (app), I only see a black screen. Does everybody has the same issue? If not how did you resolve it?

I open the app and it's just stuck on loading documents and have no dicuments to load. I can't do anything on it at all

Hi Support team I recently took a dive into the world of AR on a client project. I work in the field of medical device design and suggested we use Adobe Aero to show of new product concepts at a trade show our client had a booth at. Overall I was impressed with the speed and simplicity of workflow for getting a instrument and consumable from Solidworks into Keyshot and then into Adobe Aero.  This worked really well for me and I was quickly able to itterate with differenc colors, textures, labels etc. BTW, I suggest that you develop some videos on this workflow as it would be useful for other Industrial Designers like myself.  I did however run into one rather significant issue that I was not able to resolve. This was the fact that when my client scanned the QR code I generated and loaded the experience on their iPad some of the parts in the experience were simply not there. For example I had an instrument, consumables, tablet display and barcode scanner. And fo

Hi there, I have checked the "snap anchor to the ground" option and placed an image sequence asset on the second floor with occlusion masking but the anchor point seems to be shifting around when I go up and down the stairs. (see attached video clip) Is it supposed to be that way? If it is, object/asset alignment problems will occur, especially when creating an AR experience across different height levels where there are staircases or different floor levels.Is there any other ways to overcome this issue? Any help will be appreciated. Thanks! Another problem is that when I activate the AR from the link or QR code from the 5th floor for example, it will regard that as the floor height and I could see my image sequence asset on the 6th floor.It would be nice to have a feature or function to get the altitude of the user and set the anchor point accurately. For example, when I activate my AR experience from the 5th floor, the asset should be on the 2nd floor corridor.

I recntly got back to usig aero and am loving the new interface. I set my action to start automatically and saved as a .real file but it does not start automaticaly. I do not know if it is because i have the Aero app on my phone and it is opening in there but I have to hit preview. is there a way I can test it to see how those that I share it with will view it? I created the experience in the Aero app on a Mac laptop running Monterrey 12.7.2. I used my own 3D animated cartoon Rabbit which I animated in Mixamo. I am playing it on an updated    pro Max and it opens automatically in the app. I do not want my users to have to click to play  to see the danciing Easter Bunny. 

My character model comes in looking really janky and I can't figure out why. The model was created using the Polycam app (photogrammetry), exported as .OBJ, then the whole .OBJ zip folder was drag-and-dropped into Mixamo to rig and add an animation. Then it was saved as .FBX (binary) and imported into Aero desktop, where I added the behavior (the Mixamo animation) and saved as a Dimension file (Aero Experience) on the Creative Cloud. But when I open it on Aero mobile app on my iphone, the character model looks bisected down the middle and really distorted and damaged looking. Any ideas what is going wrong??

I get this error When I click the link in the accept invitation email

Second post - first was marked as spam. Briefly, sysadmin at a university. Aero on some lab machines will not display an imported image, just a placeholder frame with position controls. On our office machines we can create a file with an image (jpg, png) and it works fine. On the lab machines this image won't display in edit or preview, but does when viewing through the shared QR code.Windows 10 (Active Directory bound), Aero version 0.18.4(#243). Graphics card (functioning) Geforce GTX1060, (non-functioning) Geforce 730. I did update graphics drivers, uninstall and reinstall, including removing both Aero folders under appdata\roaming.Attachments show file on phone, but missing image in Aero.

Hi, im trying to use aero app to open any project from my computer, and it just cant find surface, its not even making dots like its seems in the tutorials, its just satys on - searching for a vertical surface. I have iphone 14 pro, is this the problem? Or its something from the app iteslf?ive tried also without the app, still not working..

So I'm not sure as to why this is happening, since it was working fine last week, but suddenly when I open the application it shows the interface, but the content I'm supposed to work with is blank. I've tried rebooting my computer, as well as uninstalling the software 3 times. Has anyone else been experiencing this issue, and does anyone have a solution?  

I've tried opening Adobe Aero 0.18.4 on several Intel-based iMacs and all I get after the Adobe login is a blank Aero window shown below. I've also tried it on a M1 Mac mini, but I get the same result. Does anyone have any suggestions on what I can try to get it to work? 

Ive created numerous scenes in adobe aero i used to have no problem with them loading but since its been updated none of my old or new scenes load at all?  does anyone know why this is its very frustrating 

Hi!I have a Samsung s22. Why isn't Aero viewer working on every phone (are there more models that have this problem?)? Are you going to solve this? Best,Maria

Today, when I had the opportunity to present a city guide created using AERO to a client, I received a message on my client's Android Google Pixel 6 saying, "The model you are using is not authorized to use Aero in this country." Presentation failed.The location here is Tokyo, Japan. AERO should recommend Google Pixel 6. What's the problem? What should I do?

Something that totally trashes Aero for me is the appearance of very fine lines at top edge of bitmaps where there's transparency.  No, it's not a rogue line of pixels with colour values, they're totally transparent. Have even been into images and cropped down, to be absolutely sure.  These lines appear both in pngs and also using photoshop (been using photoshop for 25+ years, so there's no error here!).  Makes me question why I subscribe to Adobe Cloud really, because if Aero's no good, won't need the cloud thingy.What really sours the Adobe experience is their tech support which to be honest I dread engaging with because there's and underlying element of sabotage built-in.  What do I mean by this, well, you ask a serious question, they tell you to reboot your applications, or as one support said, he wanted me to open a .jpg.  I explained that .jpgs don't have transparency option which he should have known!  He then proceeded to do the pretend and well ac

I am on windows 11 and my aero app immediatly crashes after opening. I've used it before with no problems so i dont know what happend. I've reinstalled the app many times, even an older version, but no change. Anyone know how to fix this?

I was able to load GLB on the mobile version of the app, but the recently updated version fails to load and the app crashes. why is that?I have an iPhone 11 and the app version is … 2.20.2 (28).Until now, I was able to read up to 11 to 30 MB without problems.The app crashes with [@converting(file name)].I would like to go back to the previous version. . .

HI ALLI HAVE AN IPAD WITH V17 AND AN EXPERIENCE THAT RECOGNIZE VERTICAL WALLS.IN ANDROID RUNS BUN IN IPAD THE EXPERIENCE LOAD ASK TO FIND A VERTICAL SURFACE BUT NEVER FINDS ONE (EVEN WITH TEXTURES)

Dear Adobe Community,  Saw that this has been an ongoing issue for awhile now. Yesterday I downloaded aero, played around with it, and was able to use it seemlessly. Since today, I cannot create a link to ANY of my projects to save my life. Even the ones I already created a link for yeterday, and since than made absolutely no updates to them. Oddly enough, the already published QR codes for my project from yesterday are working seemlessly, I can view my models in AR on my phone, yet I can't create a new link for them.  Seems like an error. The "Unable to create link" appears instantaneously, when I click the button.Like, if I wanted to open a website without any network connection.  Is there a reliable workaround?  MY SPECS: (sorry, not sure which is relevant) iMac (Late 2015)- Processor: 3,2 Ghz Quad-Core Intel Core i5- Memory: 16GB 1867 Mhz DDR3- Graphics: AMD Radeon R9 M380 2 GBThanks a ton in-advance, if anyone can throw m

Hi, Whenever I try to place an asset or create a scene I get a black screen with the constant "finding surfaces" message and icon. I have made sure the app has access to the camera and have deleted and reinstalled several times. The phone  an iPhone 12 max . Any advice welcome.