Adobe Aero

Hello Guys, I wanna report that the Aero app is not working on my S23 FE device. I dunno why but the app is "finding" the horizontal surface but the project is not showing up. Does anyone have the same issue/bug? Thanks.

Aero has crashed a few times when I've attempted to share using the share button on the upper right of the desktop screen. I'm currently using Aero (beta) running on a 2023 Mac Studio with OS Ventura 13.5.2. 

I've reinstalled PSD 2024 and I still cannot see export for Aero under File-Export menu. Need help!

I have created an AR experience using the geospatial feature in a client's city - Hamilton Ontario. When they went to test it they got the following error. Any insight as to what this means/ why the experience isnot working? 

I'm having issues with what I believe is size limitations. Are there physical size limitations? I'm importing a scene that I created at 20 feet, by 52 feet by 10 feet tall.  At first I thought it was an issue with the file size being too large, but then I imported just the shell on the GLB and got the file size from 800mb to 37mb. The aero app when opening the file "loads" for a while then just goes black/crashes. Any help is greatly appreciated!  

I've downloaded Aero today on PC and iOS - latest versions, etc - to attempt to use for a school project, but when I try to open my project on the app, my phone camera doesn't show anything at all, even though I've allowed for the app to use it.I've turned camera privacy on and off, uninstalled and reinstalled the app, cleared/refreshed the app, powered my phone on and off, waited to see if it would fix itself... not sure what else to try, haha.Any suggestions would be helpful, thanks.

I would like to add a Mixamo annimation to my Aero model. But when I try to import the annimation I get the error message: RT3D import failed.Please help me, I'd be infinitely grateful.

I am using Adobe GeoSpatial Aero.Windows 101. Home screen shows last 5 projects as sync and not green check mark.2. Any other projects I open or start also end up in the sync category on home screen...never green check mark.3. I cannot create qr code or share with others using these same files that show "sync" on home screen.Seems to be a syncing problem in Aero holding me backI can no longer get any of my files to sync or share.  Each one I open remains in the blue sync category on the home screen....never the green synced check mark.  So any past projects I open wont sync if adjusted.  And no new projects I build will sync.  Only used 3G of 100G cloud storage.Not sure if this has to do with the other problem of not being able to share or create the qr code.  Get sync error.This hurts...can no longer create and share qr codes or finished projects.  I am dead in the water!!!This has got to be something simple, and ive seen the same comments from others but

When using Adobe Aero, Zebra ET40 ET45 10 inch Android 13  ( SPR 51772 reference )  Camera orientationThe orientation of the camera scanner preview is different from the orientation of device, which cause the wrong preview orientationCamera scanner orientation of ET45 is 270 degree,  this is atypical for Tablet deviceBut using Camera1 API there an method to accommodate for this in customers application The solution below is the method from Zebra to fix the issue. It has to be added to the API.  Is this something Adobe Aero has to do or is there a way for me to add this code into Adobe Aero?  Solution:The customer app use the camera API 1 should add logic to correct the preview orientation:public void setDisplayOrientation(Activity activity, Camera.CameraInfo cameraInfo ) {if(activity == null || mCamera == null || cameraInfo == null){ return; }int rotation = activity.getWindowManager().getDefaultDisplay().getRotation();int degrees = 0;sw

I received access from adobe to test Aero's Geospatial Creator.  All of a sudden the program wouldnt load.  I uninstalled and reinstalled but it only installed the original version of Aero.  I had cleaned out my email so no longer have the original link.  Where can I gain access again.  I would really like to test this.  My email is on file as a tester. 

After logging into the account, it keeps loading.The same goes for uninstalling and reinstalling logins 

Adobe Aero won't generate links/QR codes on my Mac, iPad or iPhone. I'm able to generate links in other Adobe programs, so hoping there's a fix for Aero. Version of App: 0.23.4Platform/OS: macOS Ventura 13.6 and iPadOS Version 17.0.3 

I have been working on a project I was eager to share to find out my recipients can not open the experience. I found another post on this topic, and it seems like there is no resolution yet (the original post was from January 2023). Basically, every link I generate (within the desktop app or the phone app) takes the user to a dead end (see image). The folks testing the experience are on the latest iOS and the newest devices.I have tried everything that comes to mind, but no luck. This is really a biggie as it makes the tool completely unusable. Is anyone experiencing the same? Thanks 

Hello, lorsque je lance Aero sur le Mac il affiche un écran et se plante... Impossible de l'utiliser.MacOs Monterey V12.6.9 sur iMac (Retina 4K, 21.5-inch, 2017).Quelqu'un aurait-il la solution ?  

When I add a file into the animation set to drive the animation of my model, it does animate but the animation is wrong. Context:I have an animation which was originally created in Cinema 4D and exported as a .fbx with the animation embedded. This file plays correctly when brought into Aero. However, I am using Substance Painter to texture the model. Painter removes the animation so I have exported from Painter with the textures embedded as a .gltf file. This file looks great in Aero but like I said, the animation has been removed. I then used the Animation Set file option to load the original .fbx file. This does bring back the animation but it does not work correctly. It looks good but the some pieces of the model are being animated incorrectly. I am using the latest version of Aero on an M2 Mac with Ventura OS. Any help would be greatly appreciated. Thanks,Gareth.

Visualización of any model, doesn't works.. Models are shown like merged on tiny lines totally decompress and broken.  The App itself, opens and works, but after any 3d model visualization charging / preparing ( I tried with several 3d models) you can't see or enjoy anything properly embedded or placed on the environment.. All 3d scenes I've tested appeared as broken models totally merged into tiny lines. When a update to fix that in android based cellphones?  

Hello, I think I may have found a bug when requestiong products. I recently got a case where an employee requests "Aero1". We have no knowledge about Aero, and I couldnt find anything on Google etc. Thats why  I am asking here. This is how it shows in the Adobe Admin Console, is this a bug, has anyone encountered this with any other apps? 

Hi!When i use an fbx 3d model, it doesnt cast shadow over the floor, i saw it works (some times) with GLB, but ir did not cast shadow over the image target. At the momento Spark Studio, which is free, is a better solution for AR. Would be great to have particles, multi image targets, materials, textutes and light control as Spark.About some other topics, would be nice to be able to loop a sequence of animations, not only them individually.Geospacial sometimes works, some times not. I had a test at a park and it took a long time preparing, after that it would stay forever on the pan around screen, not working the AR. Sometimes it works perfectly and othertimes the objects keep moving with the camera.Would be nice be able to save the project, not export, as there is an option to open project.For last i had someone test an AR experience on iPhone and he had to download the Aero Player.Adobe Aero Geospatial Pre-release Guide (V0.5) say "Viewers do not need to log in to the Aero app OR

The tap trigger only seems to work on some parts of an image means you have to click multiple times to try and get the tap trigger to work

Hi keep getting issue with Aero crashing on start up, crash file belowApp Verion 0.18.2Platform Windows 10 22H2 Crash file<?xml version="1.0"?><!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd"><crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Aero" applicationVersion="0.18.2" build="242" source="Windows-Client" crashType="n/a"><time year="2023" month="10" day="4" hour="12" minute="34" second="3" timeoffset="0" timezone="GMT Summer Time"/><user guid="8b8fceb6-cfc3-4cdd-907f-def6363b46d6"/><system platform="Windows 10 Education" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16272" machine="Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="3292 MHz" processorArchitecture="9"/><gpu><gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="1024 MB" ca

i need help. i can't create link it shows in pic anyone can solve this problem.

Everytime I put my aero app into preview mode, the app glitches and crashes. I have only had this issue for the past week when I changed some of my assets, but the file size of these assets are rather small, and the larger ones have worked in the past. My phone is an iPhone 13 and I've owned it less than a year, so I don't think it's a phone issue causing this. 

Can't import ~100MB GLTF model: https://disk.yandex.ru/d/r2jKhO1UziUadwAdobe Aero just says nothing when I try.It trys to import FBX for some time but fails eventually.

I created a proejct on Aero Desktop, and trying to play the video on my Ipad Pro. It won't work. Like the whole experience is frozen upon anchoring. And none of the other features work either! The design doesn't play when I preview it on desktop either. Is there a limit to what aero can play? The file is about 130MB.  Need help pleasee!! Need to finsh this project very very soon!!! Thanks!

I'm getting consistent crashes in the Adobe Aero Desktop app when I try to import an FBX file. No error message is provided.The crash does not occur with any FBX, though. I've attached an example FBX file that does cause the crash on import, it should be helpful for debugging.It's worth mentioning that the FBX file provided contains multiple animated meshes, all sharing the same skeleton and the same root animation layer.