Adobe Aero

I cancelled a subscription on the next day of a 7 day subscription and received a cancellation verification and have been billed at least a dozen times after receiving the in time cancelled email. My credit card company stated that Adobe has used at least 5 different Adobe names to force a payment to go through even though Adobe was blocked by them from trying to get a payment. I was forced to cancel my credit card in order to get the unauthorized payment attempts to stop and even after that I received an email from Adobe that I needed to update my payment method because their payment attempt was again declined. The attempts have been non-stop since the 21st of January and up to three times a day everyday. And has been impossible to notify Adobe to stop this practice as it seems they don't want to be reached directly and that this may be going on with numerous other subscribers thereby wrongfully taking payments from those who have canceled within the 7-day trial period and in my case

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Files are not getting uploaded after saving a scan and this prevents modifying or deleting that file, causing a lot waste of time and is frustrating. Sharing a screenshot of the priblem

I uploaded a PDF twice to Adobe Express, and now when I try to upload it-  it says it corrupted, empty, or not a pdf.The first two times it shifted two lines of text. I created it in indesign and it’s just a simple barebones pdf of just a text document. The lines are not shifted if I open it up from my files.  Importing it caused the lines to shift. I trashed those two first imports, and now it won’t let me import it again. The attached is a img of the pdf, I couldn’t work on the original anymore after Adobe Express corrupted it. Also, this UI sucks. I just want to type my words and the “related topics” keeps taking over my screen. I typed in a paragraph and I can’t even see it anymore.   

Search in Premiere Pro Beta is not working. It returns no results even though files exist in the project. It used to work and suddenly stopped. Also, Creative Cloud freezes completely on launch, preventing updates or navigation.  

Je suis sous W11 Famille 64 bits Version: 26200.7840. Le microprocesseur est un Intel(R) Core(TM) Ultra 7 255H et ma carte graphique NVIDIA GeForce RTX 5060 Laptop GPU.Quand je lance Camera Raw à partir du filtre, le système peut me permettre de traiter 2 ou 3 photos, parfois une seule et parfois se plante dès le début.Très souvent le plantage a lieu après avoir créer un masque sujet et bouger un peu les curseurs exposition et contraste.Très souvent aussi, le plantage se produit quand j’essaie d’ajouter ou supprimer des zones de masquage.J’ai alors une fenêtre qui me dit : “ Le processeur graphique a rencontré une erreur irrécupérable. En raison d’une erreur d’exécution, l’accélération GPU a été désactivée pour le reste de la session “.Après action sur ctrl+alt+sup parfois j’ai accès au gestionnaire des tâches et je peux mettre fin à la session mais le plus souvent la seule solution est de se déconnecter.Après avoir beaucoup chercher avec Le Chat GPT France on a trouvé la solution suiv

I have the latest version of InDesign, I uninstalled it, installed it, went back to the older version, it doesn't matter, it keeps doing it - I can't save the file, it keeps reporting an error, it crashes, after opening it I can't save it again, I can't work. I'm completely exhausted from it. I've seen a lot of people complaining about it here and for 2 months now, why aren't you doing something about it? It says it has something to do with Windows, I'm not an IT specialist, I don't know what to do at all. I just want it to work for me and I can work. Creative Cloud costs a lot of money and you don't do anything for us. I have the same thing installed at work and it doesn't work for me there at all. Only on my computer at home. I want to know what to do.

I've been building a simple 1.17 MB file with an Image Trigger and a Gif that plays over the top. It's worked fine all week. Then suddenly today, the QRC wouldn't trigger. I went in and received the "Unable to Create Link. Something went wrong and we couldn't generate your link." I thought it was something I did wrong, so I quickly rebuilt the file...and received the same message. HELP! What's going on???  

Hi there!! I've been trying to make an image as anchor in Adobe Aero, but I can't import any image files, I add images directly from my desktop (not even by dragging directly) and it doesn't work, it says RT3D Import Failed.  Please, I wanted to use Aero for my final project at uni but with this type of bug I'm not sure I can.Thank you!!

I have created 3D animations and created QR codes to scan, but after scanning some objects disappear  

Hey everyone,   We’ve made a tough decision and wanted you to be the first to hear that Adobe Aero will be shutting down permanently on November 6th, 2025. This was an incredibly difficult decision that we didn't make lightly.   What This Means: · Adobe Aero has always been free of charge and there will be no impact on your subscription. November 6th, 2025: Aero will be removed from Creative Cloud, Apple App Store, and Google Play and will no longer be available for download or installation. For users who already have the app installed on their device, the app will continue to operate, and users can still download Aero files. · December 3rd. 2025: Aero will be decommissioned, and users will no longer be able to access files. Aero scenes (.real files) will stop working for both the authors and the viewers of the experiences. December 16th, 2025: Aero user data will be removed from Adobe’s servers.   Support during transition:  For more inform

 Export to .gltf crashing Not sure why Does not crash with .realCan someone please fix this? App version  0.24.6 (#787) (SHA1 = 9d47660)macOS SequoiaVersion 15.6.1   

I've spent a good amount of time building a scene in Aero (desktop), and tested it earlier today with a link generated in the desktop app. I tried again later today when more was complete, but no links are being generated. I've created duplicates, logged out, logged in under personal profile then opened .real file, but nothing has worked. How can I generate a link again??

Dear community,  I am having problems with creating link for my project? Does anyone have the same issue?  I am using my company account, and have issue. I tried to download it and transfer to my personal account to create the link but to no avail. Can anyone advise me? I need this project for a presentation and it is quite urgent. I am using desktop window version 0.24.4 and ipadOS 2.24.1.  Thank you !

I'm Mark Hellar, Technical Community and Content Manager for Adobe Aero. Adobe Aero is the most intuitive way to build, view, and share immersive AR experiences.   We are excited to have you here and looking forward to hearing from you. These forums are primarily for questions, feature requests, and project support.All posts, ideas, and content from our previous community platform will show up shortly, so you can continue previous discussions if you are coming from User Voice.In the meantime, feel free to post new requests, bug reports, and ideas! Again, thanks, and we are glad to have you here!Thanks,Mark and the Aero team

Hey,I am looking to see if there is a work around within Aero that would allow me to have multiple image anchors, each with an accompanying asset that triggers individual audio when tapped.The context is an illustrated storybook. Each trigger illustration has an accompanying audio file story which I would like to be played to viewer when viewed through the app. I have been using a disc asset anchored to the illustration as the behaviour trigger (play audio when tapped). So far the user interaction goes:-User views illustration through Aero-gold disc is viewed floating above illustration-User taps disc asset-Relevant audio plays So far, so good. But I would like users to be able to repeat this process with multiple illustrations without having to exit the experience to enter a new one, simply turning the page and viewing their next chosen illustration (and its related assets) through their camera . Any advice would be much appreciated.

Hello everyone,I’m a creator from Vietnam. In Vietnam, when I scan the QR code (the first time using the AR product), I can use the AR experience without having to download the Aero app from the App Store.However, some of my friends in Korea have to download the app in order to use my AR product.Could you share how the AR product works when you scan the QR code in your country?Thank you for your attention!*I’m referring to the very first time you scan the QR code via Aero.

today I can't creat link for my project. Anyone know what happen?

Ich scanne den QR-Code mit dem Android-Smartphone und folgende Fehlermeldung erscheint: "Beim Laden der Szene ist ein Problem aufgetreten Überprüfen Sie Ihre Internetverbindung und versuchen Sie es erneut."An der Internetverbindung liegt es nicht. Alles andere funktioniert. Die Szene ist etwa 2 Jahre alt. Damals hat es noch funktioniert. Die AR- Entwicklung lässt extrem zu wünschen übrig. Bitte Fehler beheben oder mal kommunizieren ob das in Zukunft überhaupt noch funktionieren soll oder ob das Projekt gecancelt wurde. 

Hi everyone, I’ve run into an issue with Adobe Aero today. It suddenly stopped creating or updating links. Everything was working fine last week, but now I'm stuck. I’ve gone through all the related posts on the forum, tried all the suggested solutions, and even had chats with two Adobe agents today who guided me through more troubleshooting steps. Unfortunately, nothing has worked. I’m in the middle of a university capstone project and can’t progress without this feature. Does anyone know if this could be a server issue? Is Adobe Aero down or just broken right now? Any help would be appreciated! Thanks in advance.

Aero files are not synchronizing. I have checked all possible options: errors on behaviors,  files and assets sizes, re-starting computer, shutdown computer, internet is working, check browser and the last one, checking if my antivirus app is stopping Aero or Adobe synchronizing files. I tested with minor changes for previous files, but nothing works. Nothing, Frustrating as I can't create a new experience because customers already have an innitial QR code that I can't change. Please help with this matter. V_0.24.4

Hi there, I can't seem to import anything into aero, sometimes it works, sometimes it doesn't with most pics and stuff but Import function in general doesn't work and i can not force the program to display any of my 3d assets, no matter how little and optimized they are. It starts loading with "optimizing import" and never finishes. I already reinstalled, tried different version, tried on mobile version, deleted app data info, NOTHING seems to work, any idea??? Have a great day,Flora