OK, did that, too. Testing ... From: jeromiec83223024 <forums_noreply@adobe.com> To: beth renneisen <gnusart@sbcglobal.net> Sent: Tuesday, August 2, 2016 10:35 AM Subject: Problem with Flash Player on Safari and MacOS 10.10.5 Problem with Flash Player on Safari and MacOS 10.10.5 created by jeromiec83223024 in Using Flash Player - View the full discussionOh, I meant to actually give you instructions on how to disable Hardware Acceleration! They're described in the video troubleshooting guide, below: https://helpx.adobe.com/flash-player/kb/video-playback-issues.html If disabling hardware acceleration works, we need to figure out how to get your OS patched and keep your other software working.  I'm happy to point you in the right direction on that front. Thanks! If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8917011#8917011 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8917011#8917011 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Using Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. This email was sent by Adobe Community because you are a registered user. You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences ... View more

Hi -- For the record, I did see the multiple Flash Player problem windows rapidly stack up, then crash just like the original post. I just did the Uninstall and reinstalled v22 of Flash Player. I'll beat on Safari a bit to see if that helped and get back to you.  Meanwhile, the reason I can't go beyond 10.10.5 is that I have 2 clients who are still using Adobe DPS for their published mobile apps, and that requires InDesign 2014. Adobe is not updating that software to be compatible with Apple OS after Yosemite. I assume they want to force the legacy users of DPS into their new HTML-based product, AEM. Until my clients chose to move into that environment, I have to remain at 10.10.5. From: jeromiec83223024 <forums_noreply@adobe.com> To: beth renneisen <gnusart@sbcglobal.net> Sent: Tuesday, August 2, 2016 10:30 AM Subject: Problem with Flash Player on Safari and MacOS 10.10.5 Problem with Flash Player on Safari and MacOS 10.10.5 created by jeromiec83223024 in Using Flash Player - View the full discussionYeah, that's very different than the original post.  It's unlikely that the debugger (or the release player for that matter) would force your machine to reboot.  What is far more likely, is that there's a driver bug (most likely the GPU) that's fixed in a subsequent MacOS update.  The OS abstracts away hardware so that we can't take the machine down.  We're tickling something underneath us that's actually causing the crash. If you go directly to the link I posted above, using the browser you want to use, we'll automatically deliver you the correct payload.  That said, it looks like the right choice. Getting to a known good baseline with Flash Player is a good place to start, but I'm not super optimistic.  I think what's more likely going to be a solution is to disable Hardware Acceleration in Flash. It seems very surprising that our tooling (unless maybe you're stuck on an old version) requires you to stay on Mac 10.10.5.  Out of curiosity, what's the limitation there?  If that's a real limitation in one of our currently shipping products, I'd like to escalate that to the right product team and at least understand what's going on there. Thanks! If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8917009#8917009 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8917009#8917009 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Using Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. This email was sent by Adobe Community because you are a registered user. You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences ... View more

Hi -- By stops dead, I mean complete crash, needs reboot. Is this the "standard release version?" ... View more

Thanks ... I've already tried some of this but I'll get back to it in the morning. I plan to contact Adobe Support, too, with the hope that we can resolve this quickly. Beth [Personal info removed by Mod] Sent: Sunday, July 24, 2016 4:36 PM Subject:  Illustrator CC 2015.3(20.0) is released... Illustrator CC 2015.3(20.0) is released... created by Monika Gause in Illustrator - View the full discussion gnusart schrieb: By the comments in the forum, it looked as though the only way to get Illustrator running properly was to reinstall an older version. The first answer is not necessarily the best answer. You should describe the problem in detail from the beginning. Also: in monster threads like this one it will be very difficult to solve a single problem. 1. your CC libraries don't work. Maybe try this: creative cloud libraries not working in photoshop (answer #4, but maybe also the other stuff). Also: is your Creative Cloud app current?2. To reset preferences, you can rename the current preferences folder inside the User libraries folder. Illustrator needs to be closed before you do this. Another possiblity: create a new user on the machine and launch into it.3. Please find the Cleaner tool here: Use the Adobe Creative Cloud Cleaner Tool to solve installation problems  If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8897985#8897985 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8897985#8897985 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Illustrator by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user. You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences ... View more

Hi Ashutosh -- I'll contact Adobe support in the morning. If millions are using the 2015.3 version with no problems, then I'm sure they'll have an answer for mine. Thanks, Beth [Personal info removed by Mod] Sent: Sunday, July 24, 2016 6:02 PM Subject:  Illustrator CC 2015.3(20.0) is released... Illustrator CC 2015.3(20.0) is released... created by AshutoshChaturvedi in Illustrator - View the full discussion beth renneisen wrote: Hi Monika -- By the comments in the forum, it looked as though the only way to get Illustrator running properly was to reinstall an older version. To your questions:  gnusart Hello Beth,I would strongly recommend you to call up Adobe support over phone or chat to get this resolved. Contact Customer Care   Millions are using Illustrator  without issue and I am sure support will be able to troubleshoot issue that you are facing on your machine. Thank you ,Ashutosh If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8898020#8898020 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8898020#8898020 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Illustrator by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user. You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences ... View more

Hi Monika -- By the comments in the forum, it looked as though the only way to get Illustrator running properly was to reinstall an older version. To your questions: 1. I have restarted my computer many times since it crashes frequently. The problems persist and CC libraries do not appear in either Illustrator or Photoshop. 2. I did reset one of the preferences recommended in the forum. Maybe you can tell me exactly what you recommend I reset and I'll do that, too. 3. I did not use the Adobe Cleaner. Never saw that suggestion. Please tell me exactly where to find it and how to use it. Again, is there any point in trying to reinstall .3 versions, or should I save time and go back an incremental CC version? I do not want to go to CS6, which is what is listed in the CC desktop app. Thanks, Beth Sent from my iPad ... View more

Those are for CS6. I want the previous version of CC apps. How? ... View more

The "previous version" listed in the upgrade panel is CS6!!! I want the previous CC version! I teach this at a university!! Need to revert asap. Please answer this message!!! ... View more

Not a good experience! My Mac running 10.10.5 seems to not be compatible with any of the new .3 releases! This is costing me time and money. Features don't work in Illustrator, my CC libraries won't launch, crashes for no reason, etc. How do I get out of this mess? Do I need to go backwards to an older version of CC apps?? If so, which one is actually stable? Will I have lost any work I created in .3 versions? Why is Adobe releasing these problem "upgrades"? ... View more

My Mac running 10.10.5 seems to not be compatible with any of the new .3 releases! This is costing me time and money. Features don't work in Illustrator, my CC libraries won't launch, etc., etc. How do I get out of this mess? Do I need to go backwards to an older version of CC apps?? Will I have lost any work I created in .3 versions? Why is Adobe releasing these problem "upgrades"? ... View more