Hi Peter,   Most of our native apps have desktop versions only and unlike MS Office, we don't have web versions of all our apps. That said, we have iPad versions for Adobe Photoshop and Illustrator that you can check out.  In addition to Adobe Spark, you can check the list of our apps that offer web versions too, on the link below: https://www.adobe.com/products/catalog.html#types=web  I hope that answers your query.  ... View more

Hi Again, Here's our official documentation that lists down the Adobe XD deployment process and its limitations.  https://helpx.adobe.com/in/enterprise/kb/deploy-adobe-xd-known-issues.html    The logged-off deployment process would depend on which deployment tool you're using. Here's a thread, for example, on Microsoft SCCM forums that talks about logged off deployment: https://social.technet.microsoft.com/Forums/en-US/60095131-be67-4b1d-aff3-7589e9e2fec0/application-deployment-type-when-user-is-logged-in-or-not?forum=configmanagerapps    Since this is not an Adobe specific behavior, we don't have any direct instructions on how this can be achieved.  ... View more

Hi Michael, May I know what version of the AdobeUpdateServerSetupTool.exe binary are you using? Could you please try running the incremental sync by downloading the latest version of the AUSST binary from the Admin Console and post your findings here? Best Regards, Ankit ... View more

Hi Again Steph,   I am sure you have registered a new service provider app for Adobe for the new configuration on the RapidIdentity portal. Here's our documentation for this: https://helpx.adobe.com/enterprise/kb/adobe-single-sign-on-configuration-with-rapid-identity.html  Under the section titled "Configure Rapid Identity" on the above doc, the 6th pointer talks about setting up NameID and shows how you can configure it to use mail. You'll need to make two changes to this: (a) Change the NameID format to unspecified from whatever it is currently set to. (b) Change the LDAP attribute it passes to whatever corresponds to the value "first_grader" in your directory. This would change what is currently being passed in the SAML subject as the value of NameID and it would match with the users' usernames and the authentication would then be successful.  Please let me know how it goes.  ... View more

Unfortunately, the option to choose Acrobat as a product, both in product group filtering in AUSST as well as for Remote Update Manager "productVersions" , is not available. If you go through the list of the products for both, they're both the same: https://helpx.adobe.com/in/enterprise/package/help/apps-deployed-without-their-base-versions.html  This is because of Acrobat using a different installation technology than the rest of the apps in the CC family.  You can disable the Acrobat updates completely so you can use the registry settings described in the below help article: https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/FeatureLockdown.html  In short, there's currently no way to prevent Acrobat updates from syncing to the AUSST server but you can sure block the updates on the client machines that have Acrobat installed on them.  Hope this helps.  ... View more

Hi There, It appears that AUSST is trying to reach out to the internal server that the clients should be basically reaching out to, instead of Adobe's servers. The only reason I can think of, that could be causing this behavior is if you have the overrides file meant for the clients, present on the server.  Since you mentioned you're using this on a Windows server, you may want to check the following locations to see if you see a file named "AdobeUpdater.overrides" on it: %SYSTEMDRIVE%\ProgramData\Adobe\AAMUpdater\1.0\ %SYSTEMDRIVE%\Program Files (x86)\Common Files\Adobe\UpdaterResources If you have the said files on the above locations, please remove them from and attempt an incremental sync to see if that works. ... View more

Hi There, We would need a little more information on this in order to be able to help better. Is this a work machine or your personal? I hope you are installing the update using the Creative Cloud Desktop app. Is this a Windows PC or a Mac?  Can you check if you have a file called AdobeUpdater.overrides located at the below locations: macOS: /Library/Application Support/Adobe/AAMUpdater/1.0/ Windows : %SYSTEMDRIVE%\ProgramData\Adobe\AAMUpdater\1.0\ %SYSTEMDRIVE%\Program Files (x86)\Common Files\Adobe\UpdaterResources If you do, can you move the file to the desktop from the above locations and then sign out of Creative Cloud Desktop and sign back into it and then try updating the apps.  ... View more

Hi There, To take advantage of the COVID-19 free student access licenses, you just need to add the users to the Admin Console and not assign them a product because that isn't required. You can use Adobe ID/Enterprise ID or Federated IDs to add students on the console and irrespective of whether you see a trial on Creative Cloud desktop and on the download page, you shouldn't be getting trials on launching any CC App. You can go through the FAQs below if you need more information on this: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html#FrequentlyAskedQuestions Also, the option to add domain on the Admin Console lets you leverage your school's Sign Sign on setup for authentication into Adobe applications. More information about that can be found in the below help article: https://helpx.adobe.com/in/enterprise/using/set-up-identity.html Hope this helps.  ... View more

Hi There, The Creative Cloud desktop app is usually made available for packaging on the Admin Console a week after it is rolled out to end-users so you should be able to see it on the Admin Console any time next week.  ... View more

Hi There, In order to install the applications that you have purchased under the Creative Cloud for teams, you can either create packages using the Admin Console and then deploy these packages if you have a deployment system in place or you can just assign the licenses to your users on the Admin Console and if they have administrator rights on their machines, they can install the applications themselves from the Adobe website.  To answer your second question, under named user licensing, the application entitlements are tied to the users' email addresses so each student/staff would need the licenses assigned to a unique email address. To learn more about how named-user licensing works, please refer to the following URL:  https://helpx.adobe.com/enterprise/using/licensing.html#NamedUserlicensing  ... View more

Hi JB, We have had one more user report this issue to us which is currently under investigation by our product engineering. In order to help with our investigation, can you please confirm the version of Mac OS on the target machines where you're deploying these packages? Also, during deployment through JAMF, are you able to access the following location on a client machine: /Library/Application Support/JAMF/Downloads/<packagename>.pkg.unzip/Test_Install.pkg/Contents/Resources/ASU_5.0   Best Regards, Ankit Singh ... View more

Hi, If you go to the users section, you'll see there's a sub-section for Directory users. Please ensure there are no users left behind in that section. You should then be able to delete the domain from the Admin Console and then delete the directory.  ... View more

There's no current limit to the number of domains and directories you can add to the admin console during identity setup. ... View more

Hi sfksgEE​, While you appear to have set IIS up on your server in accordance with our document, there's one thinig I would want you to ensure. Can you please check if MIME type is defined for extensionless file on the IIS manager? This is described in steps 13 and 14 in the below help doc (Under the section titled "Set Up IIS\Apache Server for Use with AUSST" and under the subs section "Set up IIS 8.5") Use the Adobe Update Server Setup Tool (AUSST) This would modify the web.config located in C:\Windows\Microsoft.NET\Framework\v4.0.30319\Config Once done, please try reinstalling any application and see if you are now able to do so. ... View more

Hi There, Please fill out this form for an Adobe Enterprise sales rep to reach out to you and find out your requirements. They would then be able to suggest the product that best suits your requirements. ... View more

Okay, in that case please fill up the consultation form for Creative Cloud Enterprise and one of our consultants would be in touch to find out your requirements and would help you place the order. ... View more