Hello all,
First of all, thank you for bringing this issue to our attention. H.264 files not importing is absolutely an unexpected result so we are eager to understand the issue better and get a fix in your hands as quickly as possible. So far we have been unable to reproduce this issue on any of our many test systems so finding a fix is proving difficult. At this time we believe the issue is specific to only certain systems but we don't understand what it is about those systems that could be causing the issue. With that in mind I would like to ask for anyone interested in helping us track this issue down to please post here or email me (thnord@adobe.com) their full system information (instructions below). Our hope is this will provide some clues as to what the affected systems have in common.
Thank you in advance,
Tom
Export System Information:
Open Start.
Search for System Information and click the top result to open the app.
Select System Summary.
Click on the File menu.
Click the Export option.
Select the location to save the file.
Type a descriptive name for the report. For instance, "Computer specs Windows 10".
Click the Save button.
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