Hold down the Shift key while launching Premiere Pro and check the Clear media cache files box and click on Continue. This often solves it.     No! The problem only started after I updated PP. I was using Windows 10 and only updated PP. So it's a PP issue, not a Windows issue. It's the same: if I use Windows 11 but an older version of PP, then everything works fine with MTS files! By @pavel_0650 ... View more

@Stan Jones Have you cleared the Media Cahce in 25.6.2?   I have no clue where the codec is installed in Windows.   ... View more

Got it! If i remeber correctly a file that one import without the ac3-codec won´t automagically add the audio once the ac3-codec is installed. Meaning that if you import the file and it comes in without audio and then save the project and close Pr > install the ac3-codec, the audio wont be there next time you open Pr.   So it is worth creating a brand new project and import some files to test if the audio is still missing. If it´s still missing, close Pr and re-launch while holding down the Shift-key. This will give you the Reset options dialog. Check the Clear media cahce files option and click on Continue. Now, open the empty brand new project and import files. If it still fails, repeat the abowe and check the Reset app preferences as well.   Any luck?   Right, it's imported as a video only clip (other symbol in the project panel), despite the described points. By @robubble ... View more

So if you import the clip and then double click on it to open it in the Source panel you have no audio?   Even after a reinstall of Premiere, no audio is imported. By @robubble ... View more

This is the way it works and is expected. I always check that the timeline i intend to export is active before i export to avoid this mistake.   ...if you're editing in a sequence but accidentally click on any file in the Project window before exporting, the selected file is exported, not the selected area in the sequence. By @iki_iki1664 ... View more

Yes, it works as expected. The option to switch between GPU/CPU was removed a while ago but if you hold down the Shift key when you launch Premiere Pro you can disable the GPU there and thus using only CPU when rendering/exporting to test and see if there is any difference.   ... View more

I don´t think it has been updated yet. The link below stops at version 25.5.   What’s new in Adobe Premiere Pro ... View more

Yes, thats all you have to do. If you want to set it back to 0 you can just double click on it. I saw that earlier and was not sure how to handle it.I simply drag the white rectangle up and down? By @Bed30321077z973 ... View more

Test to open Adobe Media Encoder and add one or two of the files there and transcode it to ProRes Proxy and import that file and see if it works. ProRes is a good codec and is easy to edit. Mind you that 4K is resource hungry even with transcoded files so a good/fast processor, good/fast GPU , good/fast storage disc and RAM is good to have. For example, if the processor is weak it will not come to life by just adding more RAM and vice versa.   If it works, take a look at proxy editing: Basic Premiere Pro Proxy workflow Ingest and Proxy workflow Updated: Complete Guide to Premiere Proxies & Proxy Workflows   Proxy workflow is great if the computer can´t cope with the native footage from let´s say a GoPro.   OK, I understand. That might explain it. I have a new GoPro and I think I recorded all videos in 4K. Do you have an idea how I might be able to covert the clips into something that my machine can handle? Thanks By @peter_3681 ... View more

The developers are not in this forum looking for posts with issues they can fix in future versions of Premiere Pro, thats important to know.   If you want the developers attention, file a proper bug report: FAQ: How Do I File a Bug Report or Write a Feature but dont just write "it dont work, again", you must provide details so they can reproduce the issue you have.    Without those repro steps nothing will happen, the same apply if they cannot reproduce it. The more details, the better. Less details or no details, nothing will happen.   I write a lot and often about problems so that developers can see them and fix them. Ordinary users can't help here. By @Paul_Gringo ... View more

No, not without knowing the specs of your computer and the properties of you video clips and where they are stored, on an internal drive with lots of free space or an external drive with lots of free space.   The minimum requirements are just that, iow minimum meaning that the app will launch but it will many times struggle. For example, having 16 GB and editing 4K footage is a challenge.   Any idea what this could be? By @peter_3681 ... View more

Are you sure? 🙂   The problem you mention happens when Composite in Linear Color is enabled and goes away when one disable it.   Disabling linear color can introduce some issues, most notibly with things like the dissolve transition where it will no longer gradually step in opacity and will suddenly jump...   By @Tom_edit ... View more

You´re welcome! 🙂   Great that it worked out in the end! Excellent! Reinstalled CC and now I can install all apps! Thanks, you're my hero! By @peter_3681 ... View more

Ok, here are some things to test:   Solved: Creative Cloud Running in Compatibility Mode (Wind... - Adobe Product Community - 11060539 Not all apps displayed for download | Creative Cloud desktop app   Many times the Creative Cloud Cleaner tool can solve odd issues as well: Download and run the Creative Cloud Cleaner tool   Also, make sure that the computer is up to date and have the latest drivers such as the latest drive for the graphics card. If you have a Nvidia card, use only the Studio Driver.   Also, I noticed that when I started the CC app, I got a message that the CC client is running in compatibility mode: By @peter_3681 ... View more

Try to log out from the CC app, restart the computer, log in to the CC app and see if that helps. Also, I updated the CC application itself. Now I do see the 3 dots, but when I click on them there are no earlier versions only a link to the mobile app:   By @peter_3681 ... View more

And Weiter Informationen says? It says that I should update my system...   By @peter_3681   ... View more

Click on Systen nicht kompatibel and see what the issue are.  And I am, in fact, rather distraught as I de-installed the v24 and now don't have any way to use Premiere at all. By @peter_3681 ... View more

O.k, i moved this thread to the from the Premiere Pro forum to the Account, Payment, & Plan Discussions forum. Hopefully you will get help regarding your account issue here. ... View more

You can find it in the Creative Cloud app. If i click on Other Versions all versions of v24 is there, even 24.0.     I would like to know where one can find v24 of Premiere Pro By @peter_3681 ... View more

Just cuorious, but why can´t you remain in business if you use v24 or v25? As for me, I need Premiere Pro v23.   To remain in business By @MinnetonkaMark   ... View more

It seems that you have a CC for Teams license rather than a CC for individuals license.   To get admin access you need to contact the admin but he/she will probably not give it to you. Since you seems to not be the admin you won´t get help here to get admin access. Contact the admin to sort it out.   To chat with Adobe with your account you need to have admin access (which I don't have and would like help with) By @hampus_6946 ... View more

I have never seen or heard that turning off Composite in Linear Color gives any other issues. What i have seen and heard for years is that having it enabled (default) gives issues such as the one you describe.   I have disabled Composite in Linear Color in all timelines for years and have had no other issues realted to this setting.   I have never seen a solution for those issues you have, so just disable Composite in Linear Color is, imho, the best way to solve issues like this. Premiere Pro has no issues when the opacity is either 0 or 100 but it has issues when the opacity is anything between 0 and 100. It has unfortunately been like this since CS5 and only a few times during the years it has been fixed, until a new version of Pr is released. The last time it was fixed was probably a decade ago...   the only way to get rid of this is to turn this off. But what if an editor does not want to do this, because it changes other things in the timeline? By @Multipasser ... View more

It is not resolved yet but there is a workaround that i read about some time ago here in the forum.   The simple solution was/is to close the Media Browser panel.   Since i did that my Project panel stays where i put it all the time and never moves around like it did before. I did just open a project and opened the Media Browser, closed the project and created a new one. This time the Project panel moved to the same pane as Media Browser.  So the Media Browser seems to trigger this when it´s open.   If you use the Media Browser you can assign a keyboard shortcut to it so you can open it fast and when done close it as fast when done with it. I never use it today.   Try it and see if your problem with the moving Project panel goes away. 🙂   Was this issue ever resolves? By @stuart-mccoy ... View more

I did a test in Pr 25.5.0 and exported a 23.976 timeline as a FCP XML and when i import it back it does come in as a 23.976 sequence. So it seems to work here without issues. EDL export seems to work as well, but it was a simple sequence with not many video/audio tracks.   If you select the sequence you are exporting to an FCP XML and go to Sequence > Sequence Settings, what do you see under Timebase and Display format?       ... View more

How long is the audio file, three minutes or four hours? Where did you get it, iow is it created in let´s say Adobe Audition? Is it a standard wav file or a wav file with the FLAC codec or any other codec? Is it 16 bit/48Khz?   Four questions - four answers! 🙂 Thoughts? By @mattv51698573   ... View more

Try to render or export everything but the mogrt logo. Set an In Point past the end of it and an Out Point at the end of your timeline. This will exclude the intro.   If you render the timeline, go to Sequence > Render In to Out. If you export, Ctrl+M and make sure that the Range is set to Source In/Out.   ... View more