Re: PNG Export Fails

Ton Frederiks

Is the number of pixels like 5000 or 8000 important to you, or the resolution?

Ton Frederiks

Can you check if your Artboard rulers are Global Rulers? Is the upper X/Y coordinate a whole number. Do you measure from the upper left corner? Do the Artboard dimensions contain fractional pixels?

Ton Frederiks

Did you try the options in the correct answer? Like: Workaround 1: Uninstall Photoshop 26.5 (make sure to remove preferences). Reinstall Photoshop 26.5. This will install the correct “photoshop_v2025.jsx”.

Ton Frederiks · ‎Apr 06, 2025

I would not call that fixing the bug, it is more like avoiding the bug 🙂

Ton Frederiks · ‎Apr 06, 2025

Hi @Pariah Burke I think it is a 29.4 Mac issue, cannot verify Windows.

Ton Frederiks · ‎Apr 06, 2025

It is an easy to reproduce bug.

Ton Frederiks · ‎Apr 06, 2025

@JthreeConcepts I am using Illustrator 29.4 on Mac and I see also the selection of objects below another object. If I use the Direct Selection Tool (A) and click inside a shape that has similar repeating circles (like in your example) below it it select a circle instead of the shape I click one. It does not select the whole group, just one circle. The same file works fine in an older (2024) version of Illustrator, it highlights the circles below the shape, but does not select them when clicked. You may want to report it here: https://illustrator.uservoice.com

Ton Frederiks · ‎Apr 04, 2025

Of course it will show pixels if you zoom in, but if you use a high resolution with the rasterize effect it should not be visible at 100% zoom.

Ton Frederiks · ‎Apr 04, 2025

If this is about disappearing screendumps, see: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images-disappearing-after-drag-and-drop-on-mac

Ton Frederiks · ‎Apr 03, 2025

Please vote here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images-disappearing-after-drag-and-drop-on-mac

Ton Frederiks · ‎Apr 03, 2025

@bigsplashstudio it seems that it works with flat images, but that layers with transparency cause the problem.

Ton Frederiks · ‎Apr 03, 2025

Then please vote on Uservoice.

Ton Frederiks · ‎Apr 03, 2025

Made a Uservoice bug report, you can vote here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images-disappearing-after-drag-and-drop-on-mac

Ton Frederiks · ‎Apr 03, 2025

Made a UserVoice report here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images-disappearing-after-drag-and-drop-on-mac

Ton Frederiks · ‎Apr 03, 2025

You can add your vote here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images-disappearing-after-drag-and-drop-on-mac

Ton Frederiks · ‎Apr 03, 2025

Please vote here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images-disappearing-after-drag-and-drop-on-mac

Ton Frederiks · ‎Apr 03, 2025

Can you try Type: Convert to Area type?

Ton Frederiks · ‎Apr 03, 2025

Did you try the solutions in the correct answer above?

Ton Frederiks · ‎Apr 03, 2025

Like I mentioned, it is easy to do, but I wonder how you would create a triangle with the script that cannot be converted to a Live Shape.

Ton Frederiks · ‎Apr 03, 2025

The shift key problem is a beta version problem. The script problem is resolved here: https://community.adobe.com/t5/indesign-discussions/p-error-message-script-line-2798-with-indesign-amp-illustrator-after-update/m-p/15237520/page/2#M618375

Ton Frederiks · ‎Apr 03, 2025

That is a Beta version problem, not a regular update.

Ton Frederiks · ‎Apr 02, 2025

See here: https://community.adobe.com/t5/indesign-discussions/error-in-scripts-opening-indesign-after-photoshop-update-line-2798-no-matching-closing-brace-found/m-p/15237520#M618375

Ton Frederiks · ‎Apr 02, 2025

There have been many mentions lately of this problem, here and in the beta forum: https://community.adobe.com/t5/illustrator-beta/ct-p/ct-illustrator-beta?page=1&sort=latest_replies&filter=all&lang=all&tabid=bugs Don't use a beta for serious work, it is for testing new features and finding bugs before they enter the regular version.

Ton Frederiks · ‎Apr 02, 2025

There have been reports about disappearing images after drag and drop into Illustrator, saving the .ai file and opening it again. I have been able to reproduce that with screen dumps and dragging from a Browser. This is another variation, dragging a layer with transparency from Photoshop to an Illustrator artboard, saving and opening the file makes it disappear or gives some distorted lines.

Ton Frederiks · ‎Apr 02, 2025

It is a problem with the beta version, use the regular version for serious work. Some mention of it here: https://community.adobe.com/t5/illustrator-beta/ct-p/ct-illustrator-beta?page=1&sort=latest_replies&filter=all&lang=all&tabid=bugs

Ton Frederiks · ‎Apr 02, 2025

It is a problem with the beta, some mentions of it here: https://community.adobe.com/t5/illustrator-beta/ct-p/ct-illustrator-beta?page=1&sort=latest_replies&filter=all&lang=all&tabid=bugs

Ton Frederiks · ‎Apr 02, 2025

It was reported, but no fix yet. Use Place in the meantime.

Ton Frederiks · ‎Apr 02, 2025

It also happens with screendumps. No workaround exept saving the image and placing it. https://community.adobe.com/t5/illustrator-discussions/screenshot-disappears-in-illustrator-29-3-and-up/m-p/15237401#M439060

Ton Frederiks · ‎Apr 02, 2025

Let me give an example, a triangle manipulated in the Appearance Panel to create a pattern can be easily changed by modifying some shape attributes in something totally different.

Ton Frederiks · ‎Apr 02, 2025

It is not a big thing, but I like the flexibility of the options in the Transform panel after creating the triangle.

Ton Frederiks

Ton Frederiks

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