hi, please update to the latest NVIDIA driver posting here: Download Drivers | NVIDIA ... View more

hi there, with your Quadro M2200, can you please update to the latest NVIDIA driver posted here: Download Drivers | NVIDIA if the issue is still present, please reach out to me directly. ... View more

hi there! please download the latest nvidia driver from the following page:Download Drivers | NVIDIA After downloading the latest driver, run the installer then during the install process: Select Custom Install, then Perform Clean Install (its a check-box). let me know how it goes. ... View more

hi there! could you please try the following: Download the Optix .dll file from NVIDIA official (any version above 3.9.1 will do) or by using a third party download link, I am using the version downloaded from here – password is idmee. Replace the Optix .dll file present in the After Effects root folder (the old version should be 3.6.3 or near that). Open the “raytracer_supported_cards.txt” file with notepad and add in your GPU name. The GPU name is simply the full name of your GPU. For eg, mine was “GeForce GTX 1070”. If you are not sure, you can run GPU sniffer in CMD to see the name. Reboot after effects. Go to Preferences -> Preview -> GPU Information -> Change Ray Tracing to “GPU” which should now be fully supported and all the errors should vanish without a trace. ... View more

Does anyone know of a previous NVIDIA driver that did not exhibit this issue? ... View more

Thanks everyone for their machine information. We are actively investigating. If anyone can recall or know of a working driver that would be very helpful as well. ... View more

Milan, would you be able to identify the exact components for exact machine specifications. Motherboard/CPU: OS Version: System ram: GPU: Display driver: Hardware: ... View more

Hi Brounzer, Would you help me with your system info too! System Info: Motherboard : OS build version: System ram: GPU board: Display Driver Version: ... View more

Hi Gronkvist, My name is Peter Kirst and I work here in the sw GPU team at NVIDIA. It would be great to follow up with your reported issue in Illustrator. Can you help me by sharing the steps in Illustrator to reproduce the issue.  System Info: Motherboard : OS build version: System ram: GPU board: Display Driver Version: Repro Steps:  1.   2.   3.   ...    Behavior Observed:  Type what you observed happen when following the above repro steps   ... View more

Mark, What NVIDIA Display Driver do you have installed? Thanks! ... View more

hi there, please use the release candidate (date marked as posted 13 days ago) ... View more

Awesome Keith! ... View more

Thanks Keith for the feedback with the prerelease build much appreciate. Can you remind which driver you are running? Can you double check you are running the latest Quadro Driver: Drivers - Download NVIDIA Drivers ... View more

Hi tynwrtynbrnbrsw, What NVIDIA Display Driver version do you have installed? Are you using the Adobe prerelease build? ... View more

Hi Nalgoso, What NVIDIA Driver version? Are you using the Adobe Illustrator prerelease that was mentioned earlier by Adobe staff? ... View more

I can confirm we are working with Adobe. Hope to have a update early next week. ... View more

Hi Armaganvideos, You can send me a DM and I can send you my contact details at NVIDIA.  In temrs of the latest status: We are actively looking at this specific problem of Adobe Illustrator w/ NVIDIA GPUs. THANKS to the users on this thread for providing replication details, we have a internal repo of the issue(slow down of Illustrator w/ NVIDIA GPUs) and we are looking closer. This is the problem we are actively working on that I can help answer questions about. It appears to be a memory leak and we are exploring this as a first root cause. If you want us to have a look at the other issues you are seeing, please reach out to me in DM and I will get back to you. ... View more

Hi there, Can you please mention your repo steps here or to me in DM. Thank you. ... View more

Hi Robert, Can you please reach out to me in DM or post the exact repo steps to replicate what you are seeing internally here at NVIDIA. We have several bugs opened on this and each report from each end-user is unique but also similar (similar part being Illustrator slowing down). Please let me know. Thank you. ... View more

Noah, We are still working with Adobe. We have a follow-up with them to discuss in more details.  No positives as of today. ... View more

Hi Alfonso, I work for NVIDIA. 🙂  Please let me know if you have a set of repo steps we can add. ... View more

Hi Keith, Can you please reach out to me via DM or share the details here on this thread. I want to document how you are replicating the problem with the Quadro M2000.  Btw, Are you using Windows 10?  What NVIDIA Display Driver version is installed? ... View more

Folks, we are still investigating. I will keep everyone posted once there is information worth sharing. Thanks for the additional users affected and hardware information. ... View more

We are working with Adobe Illustrator team on what we have found. Please give us this week to conclude our findings with Adobe. ... View more