Bug Reports

When importing new images and files to document, the shaded drag and drop message for files will not go away no matter what you do. Closing and opening, restarting the program, creating new file, nothing makes the message go away. My coworker is also having the same issue with hers.

Nothing is loading. I am not able to select templates to work off of or upload my media

Grayed-out prompt to drag and drop images covers every graphic I open up, no matter whether I add an image to it or not. While I can edit in the background, it is very difficult to see what I am doing...

Buongiorno, le png con sfondo trasparente con all'interno forme arrotondate che inseriamo nei nostri progetti su Express presentano un evidente problema di rendering/conversione: nei bordi compare una sorta di ombra nera sfumata. Non è solo un problema di visualizzazione: anche quando esportiamo è presente quella sfumatura nera. Allego anche una png di esempio che abbiamo importato. Grazie!

My colleague has logged into this account to help edit a page but when they log in, they cannot see any of the existing files or access the brand we have set up. I also cannot see anything they have produced. Please can you advise how we ensure our account product are available on all devices we log in on. Many thanks.

I have tried several times and it keeps failing. I checked the connection and it is correct. Not sure what to do now

Hello, we have used Adobe Express for about a year now and have not had issues with posting on Insta Gram until November of 2023. We have followed the guides online and it still continues to not post properly on Instagram. Is there someone that can help us identify what the issue is so we can continue to use this service?

many times I try posting the same video it always fails and its not giving us the reason this have really damaged our schedule I really need a fix we try reconnecting and everything but nothing works

如標題請問有更新嗎?

When I'm editing my file, it looks great as is/when I zoom in. Upon exporting, the downloaded file appears super low res.

如影片所示，我想把jf-openhuninn-1.1字型改為DFYuan，每次點都是無法變更，想請問這個問題該怎麼處理？謝謝

colour faded when downloading PDF version of social.

Hello, recently I have been extremely disappointed with adobe express and its inability to download my pdf collages. And, if it does happen to download all of the exposures of every image are way way off rendering the collage unusable. I have been using this for a while to create a nice image for my client galleries and now I have no alternative method because exporting as a png or jpg makes the images super super low quality. PDF files were the only thing that worked and now I have to find some other way of working around this and it is extremely inconvenient. FIX ASAP see images to compare. The PNG I have uploaded is the correct exposure and the pdf file is what I am getting after downloading.

Trying to export the first two pages of a shared document titled "Dehydration" and when exporting to PDF, the colors are incorrect. This doesn't happen when exported to PNG. I need this file as a PDF so that I can add a bleed section in Illustrator. High priority.

My company uploaded a custom font to adobe express but when I add it to my flyer it will only show up if it is angled, if it is at 0 or 90 degrees it disappears.   

When try to download a specific project in PDF document i recieve an error during download,

I have a file that I am trying to download as one single PDF file. My file keeps downloading to 90% complete, then indefinitely stalls.

I'm unable to download my pdf.

When I download my pdf document, any elements i used to create it are surrounded by a black box and any textures show up above the document like its the top layer and dont blend in the document 

Olá, sou pagante da plataforma, ultilizo para trabalhar. Simplismente o site nao carrega, na hora de fazer o criativo a pagina nao carrega

I can't see option to create a webpage anymore, why? I was using this before like on spark but now it not possible.

For some reason today Express is being selective of what images I can upload and can't. There doesnt' seem to be any discrimination based on size, etc...??I have checked (they are all RGB), they were all .png files, I have opened back up in PS and did a save for web?Why? 

literal agrego 5 textos y el video se congela y se vuelve una imágen.

borre una planilla cuando decide a editarla daba error constantemente

Hi, I'm not able to update my spark page. It keeps saying converting and then oops something went wrong. I'm really hoping to not have to completely re-do my document.