Bug Reports

I'm running into an error in which my texture sets are not applying properly to my model, creating distortion when I try to apply materials. For reference, here is what my model looks like when I apply a UV Border Distance generator to a basic material:  The weird part is that the texture maps themselves, when I review them, don't look too out of the ordinary - I attempted to use texture maps that were baked within substance painter, as well as texture maps that I baked in marmoset to test it out. I have attached my log file to this post, and I have a zip drive with my scene, meshes, texture maps, and log file here.

  For our own asset pipeline construction, we need to use SP's custom channel as a data map. The custom shader then reads the texture as the basis for rendering. Textures are generated by the texture generator created by SD. Reference file: temporaryPlan.spp, see Shader: Toon.glsl, as shown.    Render the final result correctly     Layer settings     Cartoon Map User Channel  SP defaults to premultiplied UVs and expands the channel map, which causes the data map to not read as expected, as shown. Reference file: bad.spp, as shown.     render result     Data channel error due to premultiplied UVs  Because the relevant settings were not found, and the related API could not close the texture premultiplication and expansion for a certain channel. So try to use another auxiliary patch with fully unwrapped UVs to solve the problem.  &

Hi there.This used to be a discussion, but I want to make an official bug report after testing things and explaining my findings.You can find the bug in my original post HERE After update 7.4.1 (7.4.2 and above) there is a bug that causes artifacts on the clone stamp tool when using it with a paint layer set to passthrough. the bug happens specifically on the height/normal map

In the Adobe creative cloud app, it prevents me from keeping the latest versions when I wanna install an older version of painter.Is there a different way to get two versions to work on my pc?I need different versions of painter for different clients. Before creative cloud, I was always able to have more than one version installed.

Hi there, If I try to view my individual channels, they have become invisible. If I alt+left click on the layer thumbnail or if I select on any channel from the channel drop down menu, the mesh disappears. I have included a screenshot of my mesh with the Material Channel selected, then a picture of what I see when I try to view a single channel below it. That picture looks blank becuase my mesh disappears in my channels. Does anyone know why this is happening and how I can fix this? Thanks!

when i try to load obj files the software bombs out? is this correct?

Hi guys,I'm using right now substance painter and it crashes almost everytime I change a texture set.I am not sure what is causing this problem as my computer is in the optimal category of the system requirements in the documentation.the file is quite heavy but i'm not sure if it's that heavy (4.53 gb)it usually happens when I made a change and substance needs to update it and then switch texture set while the bar is still "loading", especially after I work on a file a lot. it's sort of annoying because I need to save the file every time I want to switch texture set, which is not terribly bad but it's still pretty annoying.If there's a fix I'd be extremely happy, as I need to finish my work in 2 days...Thanks guys!

In my project I have a layer which adds a hexagonal white, nonmetalic patten, it is a fill layer with a black mask with a tile generator.Suddenly, my model looked like my first image, I wasn't able to figure out why. Repeatedly my current material set went totally matte black then crashed. I restarted my pc and found the source to be 2 normal map fill layers and this grip color layers.The Normal maps were producing similar effects to the images of the strange checkered pattern, even when hidden. I deleted those and then found that I could toggle the effect on and off with my grip layer.I turned it on and off and got these screenshots. I save as'd the project to save the problem.To fix it I copied the grip height layer as it is just a modified version of the same layer with the intention of undoing the changes from color to height with a bevel. But strangely, after copying the layer and enableing color, the previously broken layer started behaving perfectly normally. If anyone know

Since some days (after updating i guess) my imported materials looks strange. On a Mack M1 Macbook pro, Painter latest Version. If i place material on a mesh (wood/metal) i get no structure. either only a reflection or just the main color of the material...Thank you for any helpLaas

I have been using Substance Painter since 2015 and never had issues, since the latest update on Steam though (16th June) many of my own smart materials are unusable. Painter starts reading them and generating thumbnails and at some point it stops and will hang in there forever. And I mean forever, I have left it running for the whole night and nothing, it won't read that specific materials. I must delete it, crash the tool and go on until the next material it doesn' like. Crash, move/delete the material, move on.All this just to manage to have the bare minimum of materials and tools I normally  use to work.Not to mention that even when it works it takes forever to load materials with thumbnails already generated, so all this back and forth means hours before I can even start working. Before I dived into figuring out this problem, this happened also while I was working and all its hanging in generating thumbnails meant no possibility at all to save my work, so whenever th

I have a couple of these types of shading, like a smoothing issue but I'm pretty sure that the surfaces are well smoothed, what could be the problem? Also not an overlapped geometry problem

Suddenly I'm having this issue, only the onscreen panel is broken, I can't load textures or even change channels or use the alt-click function, etc.   But, the floating panel is working!    ????

Hello, I’ve correctly setup my Omniverse Nucleus and exchange seems to work from Substance painter to Create, but not when I first load a mesh into Create and then want to import it into Substance painter. In Substance Painter I have this message  [Script] file:///C:/Program Files/Adobe/Adobe Substance 3D Painter/qml/AlgWidgets.2/AlgScrollView.qml:101:5: QML ColumnLayout: Binding loop detected for property "y" Not sure what's the issue, I can sync files already imported in Substance Painter, they load correctly in Create and they update perfectly so it's just the import mesh from Omninverse to Substance Painter that doesn't seem to work.  Is this a known bug ? Thanks

Hello everyone!I'm having a very weird problem and would be greatful if someone could help me...Whenever I try to change the resolution of my project from ''2k to 4k'', or ''2k to 1k'' half of my textures stop working or dont show properly.Which Is something that never happened before and I can't find anywhere a reason for that or a way to fix it.Project in 2kWhen changed to 4k And remaking the project cannot be a solution as again I never had this problem before...

Since I updated to Version 8.1.0 anytime I go to File/New then File Select which pops up the windows browser window Substance Painter crashes to windows without an error report.Or if I open a recent file and go to project configuration and try to reimport a mesh which opens the windows browser window it crashes back to desktop. I can no longer even use the software...   (I'm running Windows 10, latest updates and an Nvidia GTX 1080 with most recent drivers)

I have this problem with the program, i fixed the UV's and try in another computer and work fine but in my computer this happens, i dont know how to fixed, please help

Hi,I saved and closed my substance yesterday to end it for that day. When I wanted to open it again it substance crashed and I have no clue why. If anyone has a clue to why this is happenning I would be pleased. I've put a lot of work in that one and would like to recover it.

Hello, I use Substance Painter 2022 ver8.1 (from Steam) on Macbook Pro M1 max. It opens and imports models fine but whenever I apply a shader, it seems to have problem generating the preview in viewport and crashes instantly. It happens on any models.Is there a way to revert to old version of SP from Steam? It worked perfectly fine until my recent update.

Hi.Since yesterday every single model I try to render crashes substance painter.I can texture with absolutley no issues but the second I go to render mode it crashes. This is new models, saved painter files and even the sample files. I havent changed anything on my computer as far as I am aware. I have uninstalled and reinstalled painter and the problem is the same. Any help appreciated. Thx

My file keeps crashing. I have tried various versions and they also crash. Has substance just updated so that we can't work anymore? I'm at a loss. I have been working on this file for weeks and it is only now crashing at every move.  A few things to note:-I'm working on a macbook pro, m1 max 64ram 1TB-I've deleted everything off my computer to give this as much room as possible-I know it is a massive file size but I have reduced it (by exporting layers of paints as pngs and reimporting them) I also have 500gig free to cope-I have tried both import to file and linked to library options-I have worked on a bigger version of this file with no problems (other than speed)-I see the errors on resources but those were on my other files with no problems, and I really don't know how to fix this. Attaching 2 log files Please help.   

Substance Painter's hex color code is still broken. It's the bug where you try to type in a hex color code but it automatically turns into all zeros. I know this but has been reported numerous times, but we are halfway into 2022, and still no fix. It's rather inconvenient for my particular work. Is there any fix in sight? Is an update coming anytime soon? Thanks.

After the new Windows update today, Substance Painter will open, I can open old files but if I create a new file, I get to the point where I can import the FBX file and I get a corrupted explorer window and the program bombs out without any warning or error message.  Windows 10 64PRo, Nvidia Studio Drivers. AMD Ryzen 7, RTX 2070. Painter 8.1.0 What I've done: 1. Updated graphics drivers (Nvidia Studio drivers)2. Run DISM/restore health3. Run SFC / scannow4. Uninstalled, then reinstalled.  Issue still continues. I have installed 7.4.3 to continue working. I don't get the corrupted import window when I use this version.   

This has happened with the newest version of Substance Painter 8.1.0 from the Steam version, on a Windows 10 System. My model has intersecting surfaces. This is intended and needed. In my case, not all faces are always intersecting in the same spot due to animations. As such, I need to clean up the black AO in some of the intersecting areas.Prior to version 8.1.0 using an AO channel with "replace" could overwrite the baked AO map on faces with intersections to clean up black spots where needed (the method used can be seen in AOSettings.png and AOReplacement.png). I have done this multiple times in the past and it worked without issues then.With version 8.1.0 the AO channel is still displayed as overwritten (see NoMultiplyAO.png) as intended. However, the AO in overlapping sections nonetheless remains unaffected (see NoMultiply.png).The issue is due to AO and not any other channel as can be seen when multiplying the AO of the entire section by 0 (see MultiplyAO.png) and overlaying

I've tried all solutions that I believe I found through web search, at my wits end on these black dots.  My troubleshooting: Checked normals, apply scale, UV unwrap is perfect, no overlapping anything, no duplicate vertices/edges/faces, updated to the latest Nvidia drivers, baked with varying methods (dialation, subsampled anti-aliasing, you name it) I cant for the life of me get rid of these black dots. Someone please help.

Across multiple different files with different models fully unrelated I cannot export any textures.Nothing I have done seems to do anything to export anything out of substance now. I have exported on a variety of the pre built custom pre sets to no change.I really need to get my software working for my job ASAP.Log attached here as well as screenshots.