Bug Reports

After Effects 2025.2.2MacOS 15.4.1Apple M1 Ultra64 GBAfter Effects is not recognizing log files. I shot with Panasonic Vlog and when I import the video it appears to have a lut applied before I apply the VLog_to_V709_forV35_ver100.cube Lut. When I apply the lut the video displays over-exposed video. I created a new Premiere Pro project, imported the same file, and applied the LUT, which worked as expected. I then sent the sequence to After Effects via dynamic link and the result was over-exposed video as before. Is there any solution to my problem? Here are a series of screen grabs of the problem.Premiere raw import no LutPremiere Pro Lut AppliedAfter Effects Raw Log File in compAfter Effects Log File with lut applied Premiere Pro round trip dynamic linked file

few more days to i am suffering this problem, how to solve this problem. please suggest

This is a silly bug, but it's driving me up the wall. I've tried everything. I need help!   All my Adobe products show my correct profile picture except Photoshop. It shows my old profile picture. I've tried changing it again, deleting it and re-adding it, and uninstalling and reinstalling Photoshop... nothing seems to work.   Does anyone have a suggestion as to why Photoshop would be showing my old profile picture?      

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from cc desktop">

I am unable to download Pantone Connect plugin from Creative Cloud app I keep getting the -2 error code, which says that it is either a permissions issue or I dont have enough space on my machine, both of which can't be true see as how I am an admin on my machine and it is brand new. I am at a loss

Hi there,I've recently been unable to have Creative Cloud load anymore, I only receive the loading screen with "Initializing" which never progresses past this point. I've tried reinstalling the application using the instructions provided by Adobe and their uninstaller (was unable to uninstall the CC applications I use due to CC being unusable, and Control Panel referring to CC) but I've had no success. I've tried running SFC, checking for updates, reinstalling CC, checking the file system, checking DNS servers, running as Administrator, disabling Antivirus and firewall. Are there any other steps that I could take before doing a Windows reinstall? I'm hesitant to do that as I've had this computer for a while and would like to not have to start over from scratch.

Tengo una imac con Ventura 13.7.5 no tenía este problema hasta la nueva actualización de CC esta última actualización no deja que las fuentes se actualicen en mi sistema operativo, solicité ayuda a adobe pero fue todo completamente inutil el asistente se unió remotamente con mi computador hizo mil y un cosas y no pudo hacer que las tipografías se actualicen, actualmente el espacio de fuentes en CC aparece vacío, no importa si pongo agregar fuente en la web simplemente esta fuente no aparece en ninguna aplicación y mucho menos en CC, cuando las fuentes las trato de instalar desde cualquier aplicación simplemente no se instalan y la rodela de espera deja de aparecer y el proceso se cancela solo, espero alguién tenga una idea de qué se puede hacer. Algo adicional es que cuando elimino una fuente desde la web aparece en CC en fuentes eliminadas, he probado agregarlas desde CC (fuentes eliminadas) pero solo se muestra como exitoso sinembargo la fuente no está disponible en ninguna

even after editing the username and name under "My account", the default settings on adobe portfolio show the payer's name on the top of the screen, whereas the payer's name and account user's name (myself) are totally different. 

J'ai essayé de télécharger séparément Creative Cloud et Premiere Pro, les deux ont le même problème : quand je reçois le fichier exécutable pour Windows, quand je les ouvre (j'ai essayé en mode administrateur aussi), ca ne fait rien du tout. J'ai essayé d'utiliser Adobe Cleaner mais ça ne change rien. J'ai également redémarré mon pc. Pourtant sur mon mac, ça fonctionne niquel.Aidez moi svp, ca me soule d'avoir payé pour rien

Hola, al hacer la tipica sincronización automática que tarda nada, me estan tardando la sincronización unos dos minutos alguien sabe por qué puede ser? Lo tengo todo a la misma velocidad de fps. ..

The performance of Creative Cloud for desktop is getting worse and worse with each update. I use Creative Cloud version 6.5.0.348 on Windows 11. It always “chokes” in everyday use. My desktop works normally, even software like Photoshop, Premiere, among others, have worked better than the Creative Cloud suite. I constantly have to deal with alerts such as “this process is taking longer than normal”, but my internet connection is also working normally.

Hello, I tried to DL adobe illustration free trial for 7 days today but it did not show up on my creative cloud page, but when i tried again i was told i already own it. I think something went wrong during dowload or install.As I think I don't need to use this app now, i want to cancel the trial plan now. But, I cannot cancel it because it is not shown on my account. I was wondering if I will be charged if i cannot do something about. Could you help me to figure out how I should do not to get charged?

I have a license for two machines.  However this morning one of them is giving a message saying that I have reached the limit of my devices and shows my Mac Studio 4 times, and my iMac 4 times.  And on the other computer the Creative Cloud icon is now gone from my toolbar and I cannot launch it from the application folder.  My Mac Studio is on OS 14.2.1, and my iMac is on Os. 15.3.  

I get andom Activation Limit reached notifacations. the issues is all the devices listed are the same computer. I don't know what i can do to fix this. I only use Adobe on 2 Computers.

Version of the app 6.5.0.348Platform and OS version: Windows 10 Enterprise (at work) Windows 10 Pro (at Home) Hello, I'm new to Creative Cloud, I just recently purchased a subscription for myself.I saved several documents to the Cloud from my work PC (Win10) and would like to open them from my home PC (Win10) I installed Creative Cloud desktop and everything looks fine I see Creative Cloud Libraries but Cloud Documents shows an error try later. Through a web browser (Google Chrome) all files are available. And if I click the refresh button under cloud storage, the download wheel just spins and nothing happens (I waited for hours).Reinstalling the CC and cleaning the Creative Cloud Cleaner Tool did not help, I saw here the advice to delete the file \CoreSync\options.tix but I don't have such a file at all. I understand that I'm in a transition period to a new cloud file synchronization system, but maybe there is a solution or advice so that I can use Cloud Documents normally.I atta

Hey,I've been experiencing an issue with Creative Cloud when saving and accessing my files after switching between accounts. I have both a personal and a school account, and lately, I haven't been able to properly load or download my files when switching. So far, this issue seems to only affect Illustrator, as I primarily save Illustrator files to the Cloud, whereas I store files for other apps on my PC. This has happened once before but was eventually resolved on its own. However, the problem has returned, and I’ve noticed that the issue persists even when trying to open these files on other devices. It seems to occur when I switch between accounts multiple times in a short period. Any insights on what might be causing this or how to fix it?Thanks! As shown below, even when the document appears to be fully "loaded," it remains stuck. I’m unable to cancel the process and ultimately can’t access my files unless I go through the browser instead. This workaround is frustrat

Hi I need help, been trying to send emails and crash reports for the past 3 weeks and got no help whatsoever.  I'll layout the problem and what I've tried already. So, first of all, one day Creative Cloud stopped loading my Apps. I tried the "Repair" option, log in, log off. Nothing works. Next step would be to Unistall the App - Well I can't!! When I try to Unistall it says that I have other Apps so it can't be Unistalled. So I try to unistall Premiere Pro, and It won't let me because it opens up Creative Cloud in order to delete it from there, and guess what! The Apps never seem to load.  I don't know what else to do honestly. Also it's worth to mention that I can't even you Premiere Pro because it crushes with an error, I've searched in YouTube and find an option that if you edit the preferences to open up with Windows 8 or something it'd be solved (I have windows 10), And yes it can run the program but is has like input lag and nothing really works.&nb

Bonjour,J'ai un soucis depuis plus d'une semaine sur Photoshop / illustrator / indesign et bridge. Je n'ai plus la visualisation des vignettes dans mes bibliothèques.Tous les logiciels sont à jour avec les dernières versions mais rien ne s'améliore.Auriez-vous une solution car difficile de travailler à l'aveugle 😉 Merci à vous de votre aide.

Can't Save, Save AS, or Save a copy as a jpg since updating 2/24/2025

I recently uninstalled the 2023 versions of some Adobe apps including Bridge (since the 2024 versions were alreadt installed). Now Creative Cloud keeps opening itself up and asking me "Before we uninstall the app, please tell us if you'd like to keep or remove notifactions, alerts, interface settings, plugins and other preferences." Removing preferences may prevent them from being migrated to newer versions of the app."I have tried each of the three options: Cancel, Remove, and Keep to no avail; the app continues to start itself and ask me this. (It did it three times while typing this message, each time switching over to CC and out of this browser window entirely). Needless to say, this is causing some serious issues with me using my computer for any length of time. How do I make this stop?

Good morning,I have some concerns about this new interface or if this is an issue on some update I have had.  Please look at the image and tell me why has the icons been removed? I liked the previous look and it was much easier to use and interact with.  What can I do to go back to the previous version? 

Hola, al abrir mi cuenta de creative cloud en un explorador me funciona perfectamente y cuando pongo añadir fuente me sale que ha funcionado correctamente, pero al abrir el creative cloud de escritorio en windows me aparece vacío sin ninguna fuente como esta imagen https://drive.google.com/file/d/1v_nSt-X_Y9EXmpvtQh3sslzgTdRekJYu/view?usp=sharingYa lo intenté:He intentado todo lo que he encontrado en la comunidad, pero nada funciona.Esto de aquí ya lo intenté (los 8 pasos): https://helpx.adobe.com/la/fonts/kb/troubleshoot-adding-fonts.htmlTambién probé desinstalar y volver a instalar, incluso utilicé el adobe cleaner tool, para que borre toda la información, pero sigue sin funcionarme.Raro:Al abrir cualquier programa como Illustrator, me sale fuentes faltantes y le pongo sincronizar y no funciona. Otra cosa que me pareció rara es que los plugins de Adobe XD dejaron de funcionar.Antes, todo si me valía perfectamente, no sé capaz, sea por una actualización o capaz, será la famo

Somehow, my Creative Cloud got logged out, and as a result, I lost access to my synced folder. When I logged back in, the folder didn’t appear on my system. I’ve tried several things to recover it and get back to work but it can't work

I have Windows 11 on a Lenovo, and Creative Cloud refuses to install. I have tried all the suggested fixes (updating visual C++, installing from CC 2015 and updating upwards, installing from Windows 10 installer and lower ...) nothing works. Creative Cloud just keeps stuck in a loop, and because all the other downloads start from there I'm not able to install Photoshop or Illustrator etc.. Is there anything Adbobe has done to really tackle the issue? Is there a way to simply make Adobbe CC work on a Windows 11 laptop? 

Ok, i need help. been using and paying for the service for around a year, but had to reset my computer suddenly and now, trying to dowload the apps again, i can´t since even when the "dowload" link is available, it only sents me back to this useless screen and clicking send again does the exact same. Support isn´t clear and i seriously need the programs for my work. HELP ME.