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Known Participant
January 19, 2021

P: still not exporting to Apple Mail

  • January 19, 2021
  • 56 replies
  • 4008 views

I saw in the recent updates that this was fixed, but it isn't for me. I go to "Email photo," the "Apple Mail 1Photo" dialog opens. I used to be able to just click SEND and it would create an e-mail in Apple Mail. Now the "Preparing file for E-mail" counter counts down, but nothing makes it to e-mail. With or without an e-mail address filled in.

 

Any ideas?

 

Mac 10.15.7 Email 13.4.

 

Thanks!

56 replies

Rob_Sylvan
Community Expert
Community Expert
January 21, 2021

@robert_somrak Yeah, I don't ever recall being prompted about allowing that, and I would have accepted it if I had been. 

I have a suitable workaround, and to be honest, I don't use that feature much (plus I can get it to work when I choose Gmail instead of Apple Mail). So, I just wanted to offer my experience for the engineers and support folks. Thank you for your insight and assistance!

Bob Somrak
Legend
January 21, 2021

@rob_sylvan 

Thanks for the info.  You don't have Mail.app in Automation so Apple Mail probably won't work.  It would be nice if one of the Adobe Engineers would chime in here and confirm this.   As I said before, when you are asked in LrC if you want to allow Automation for Apple Mail macOS should place an entry in this section but it will be UNCHECKED if you say NO.   @stanley_rowin said he was never asked.  I see you have Finder in there.  I was never asked if to allow Automation for Finder in LrC and don't have any issues so far. Stanley even deleted TCC.db and most programs asked again but LrC didn't.  Maybe deleting TCC.db doesn't reset everything.   Using Terminal and the command "tccutil reset AppleEvents" may reset other things although I am not sure about this.  A couple of $64,000 questions is why does the question to Add Mail.app to Automation not get asked for some people and the bigger question how do you force LrC/macOS to put this item in Automator if it is missing.  

M4 Pro Mac Mini. 48GB
Rob_Sylvan
Community Expert
Community Expert
January 21, 2021

@robert_somrak Yes, this is all I have showing. 

 

Known Participant
January 21, 2021

Don't try this at home:

I found and deleted the Automation Privacy settings database: TCC.db which removed all the entries. As some of the other programs were called up, they asked for permission. Not any Adobe programs, so they never populated the Automation Privacy choices. So you can't turn them on because they don't ask for permission. I doubt this is a conflict with  a Lightroom Plug In as mentioned above. I didn't bother removing and reinstalling Lightroom for a third time, because the other programs asked for permission without having to reinstall them.

Bob Somrak
Legend
January 20, 2021

@rob_sylvan 

Are you missing the items as shown above in Apple Preferences/Security&Privacy/Automation concerning Mail.app too?

M4 Pro Mac Mini. 48GB
Known Participant
January 20, 2021

Yes, I uninstalled and reinstalled LR via CC app, and rebooted. I tried to reset the Adobe Automation Privacy settings. No change.

@1287334_somrak

Probably because using the Share menu item is part of the OS so doesn’t need to be listed in the Automation section of Security.

Based on the choices inside the "Share" icon in Photoshop, I think that icon is within Photoshop, and not part of the Mac OS. But what do I know?

I looked around here and see this issue started with LR 10, with some posts starting 3 months ago. I ignored it for a while, and used the Photoshop Share until I decided I'd had enough. 

Rob_Sylvan
Community Expert
Community Expert
January 20, 2021

@RikkFlohr Hey Rikk, I'm able to reproduce the issue with LrC not being able to send email using Apple Mail. I did go through the clean install steps you outlined above (including trashing prefs first), but no change. 

It is successful in sending email using Gmail. It appears as though it is successful when using Apple Mail, but the message is never actually created in Apple Mail (nor is it being sent obviously). 

I am using LrC v 10.1, and my OS is 10.14.6.

Bob Somrak
Legend
January 20, 2021

@Rikk 

I think the OP has done all of that except maybe restarting the Computer.  I know macOS caches the settings so maybe a restart would cause the OS to ask if you want to allow Automation of Apple Mail which the OP does not have in his Automation section of Security/Privacy which I think is needed to have Apple Mail in LrC to work.  Apparently he was never asked that question.  My understanding is even if you say NO to allowing Apple Mail to be Automated an item is placed in The Automation section but is Unchecked.  

M4 Pro Mac Mini. 48GB
Bob Somrak
Legend
January 20, 2021

Probably because using the Share menu item is part of the OS so doesn’t need to be listed in the Automation section of Security.

M4 Pro Mac Mini. 48GB
Rikk Flohr_Photography
Community Manager
January 20, 2021

Likely culprits:

1. Bad preferences: I believe you have reset already

2. Bad Install ( have you tried a clean install)

  • Clean Lightroom Install Procedure
  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom
  • Restart the computer
  • Install Lightroom via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes

Some Plugin installed in Lightroom causing a conflict. 

Rikk Flohr: Adobe Photography Org