Skip to main content
P
Paul29926265ahyj
Participant
January 22, 2023

P: Low quality previews/rotated thumbnails on direct import to device

  • January 22, 2023
  • 47 replies
  • 16782 views

Hi .. on importing to LR mobile via a camera device (SD card via reader) the images have suddenly started to appear blurred and pixelated. 

I have plenty of cloud storage free and this has only started recently.. prior to this all appeared clear and sharp .. allowing them to be reviewed prior to import.


see sample image 

any help greatly appreciated 😁

    47 replies

    Show previous replies
    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    June 19, 2023

    Hello @philippr17625863 

    Lightroom relies on Adobe Camera Raw for device support.  Is your camera on the list of supported devices?  Please see: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html 

     

    If you need additional help, please start a new thread.  Camera Raw had it's own forum here: https://community.adobe.com/t5/camera-raw-discussions/bd-p/camera-raw 

     

    Kind regards!

    P
    philippr17625863
    Known Participant
    June 18, 2023

    So, the low quality preview problem is solved. But is it just me or is there another bug? Lightroom mobile shows after the import and before editing a dialog that a profile is missing on every RAW (Leica Q2, Q3, SL2, SL2S). 

     

    Anybody else?

      E
      Erick24114342y7qi
      Participant
      June 14, 2023

      Same I've been using LR professionally on iPad for quit some time and I thought was my iPad I even delete the whole appa and reinstall but same thing happen and I realized after read the comments that it's LR update the problem, please fixed that ASAP!

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        June 13, 2023

        Setting status to Started. Adobe has done the work on our end, but we still await an iOS update to make this matter whole. 

        Thank you for your patience.

        Rikk Flohr: Adobe Photography Org
          P
          Pascu M
          Participating Frequently
          June 12, 2023

          Thank you .  @Charlie.D ... Now, we only need to polish details of the application, so that it is an application 10

            H
            HerWords
            Participating Frequently
            June 12, 2023

            Thanks for the update @Charlie.D appreciate it. 

              D
              Damien303600581ib3
              Participant
              June 12, 2023

              Thanks for this 

                jane-e
                Community Expert
                jane-eCommunity Expert
                Community Expert
                June 12, 2023

                 

                Thank you @Charlie.D !

                 

                Jane

                 

                  C
                  Community Manager
                  Charlie.DCommunity Manager
                  Community Manager
                  June 12, 2023

                  Hello again All,

                   

                  You will now see an update version 8.4 for the Lightroom app, in the iOS Appstore.  Version 8.4 reverts to the behavior of the previous release.  Thumbnails will be sharper again, but some thumbs will appear in the wrong orientation.

                   

                  We believe Apple will likely provide a fix for the orientation issue in their next iOS update.  That should correct the orientation issue without needing an additional LR app update.

                    P
                    Pascu M
                    Participating Frequently
                    June 10, 2023

                    Hello..!!
                    who is asked to be responsible to Aplle or Adobe.. I am paying every month for an application that I have not used for more than a month.. my workflow is not correct, they could speed up the update process a bit, and Reduce the price of the application in the following months.

                      Show more replies
                      Terms & ConditionsAccessibility statement
                      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices