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November 4, 2021

P: Brush Outline/Circle disappearing when working with masks

  • November 4, 2021
  • 194 respuestas
  • 22446 visualizaciones

There is already a discussion in the community "Brush Outline/Circle disappearing intermittently (NOT CAPS LOCK) ". But since I have figured out in detail how to reproduce the behavior and when it becomes present, I want to report the issue officialy that Adobe hopefully will fix this in one of the next upcoming patch releases.

 

OS Environment:

  • Win 10 Pro 64bit 21H1
  • Adobe Ps 23.0.2

 

The issue is only present in combination when using Masks on a layer!

  1. Create a new document (white, black or transparent layer)
  2. Add a Mask to the layer
  3. Select the layer OR the mask (independent on what you want to paint)
  4. Select the brush tool
  5. Try to start moving the mouse quickliy and pressing the left mouse button nearly at the same time and keep the mouse button pressed
  6. Try to repeat until the you get locked in the issue and the brush circle disappears and the mouse arrow becomes visible

 

When working with a mouse as input device, the chance to facing this issue is probably rare because this kind of operation, moving the mouse and clicking the button nearly at the same time is kindly unnatural.

But it looks different when using a pen tablet as input device, because now it becomes a more natural operation when hover the pen toward the tablet surface and then drop down onto the surface to start painting.

 

Kind regards

194 respuestas

Inspiring
April 30, 2023

Will someone finally fix this arrow cursor? For the last month I've been working with the layers panel on top and the problem didn't occur, since yesterday it doesn't help anymore and the arrow appears again. I have old equipment, I'm replacing it with a new one soon, but at least let me know what could be the reason. This happens to me on all versions, including the oldest ones. Does anyone here take it seriously?

Jqqerry
Inspiring
April 27, 2023

@Chad Rolfs To what extent is the bug where the brush cursor turns into an arrow now fixed? This is not a Windows 10 only bug. Some users are also experiencing it on mac...... I try to use it as much as possible unless there's a big bug when the update is released every time, and I've reported a serious bug and enjoyed it feeling proud when it's fixed.
But this bug is so uncomfortable when I work as a retoucher that I can't use all versions after 24.0...
I'm curious about the progress of this. Because it's already May...

Chad Rolfs
Adobe Employee
Adobe Employee
April 26, 2023

@jeromea13244388 that UI flickering (shadow) issue should be fixed in the next update. 

jeromea13244388
Inspiring
April 22, 2023

@Jqqerry: I posted a new thread here https://community.adobe.com/t5/photoshop-ecosystem-bugs/brush-flickering-to-curosr-arrow/idi-p/13743838#M82171
Will try to learn Clip Studio Paint meanwhile 😊

Jqqerry
Inspiring
April 22, 2023

@jeromea13244388 Would you like to write a new thread about the existing bug (starting with about 24.0) that you're experiencing this time, and the existing bug where the mouse cursor turns into an arrow?
Now this thread is merged and the content of the mask that is not related to the bugs we are experiencing is the beginning of the thread.
I don't think there will be any changes or bug fixes as it is.


https://community.adobe.com/t5/photoshop-ecosystem-discussions/cursor-disappears-when-use-brush-or-cloenstamp-things/m-p/13672763#M716482

 

Because I checked that I moved my bug report from bug tab to another tab....Very Sad =(

jeromea13244388
Inspiring
April 21, 2023

Also for the shadow bug to appear, you'd have to work on floating canvas/windows not on new tabs.

jeromea13244388
Inspiring
April 21, 2023

The shadow bug appears and disappears. It seems very inconsistent and you have to click on a new layer in the layers menu for it to show, apparently, so maybe you didn't stick long enough for it to show. Anyway it sill doesn't explain why I had a drop shadow behind the canvas in the first place when it's disabled in the preferences.

Jqqerry
Inspiring
April 21, 2023

@jeromea13244388  Yes. I didn't find a shadow bug. In fact, I installed 24.4.1 and tested the brush a few times (it took less than 20 seconds) and I boldly rolled back to 24.0 after checking that the bug was still not fixed.
As updates are released, there are more reasons to use/want to use the latest version as several major/minor bugs are fixed, but if I'm a user who doesn't use Brush and CloenStamp at all... The latest versions of my work are not available at all. All my team members also rolled back.

jeromea13244388
Inspiring
April 21, 2023

@Jqqerry @PECourtejoie So I updated to 24.4.1 and 1-the bug of the brush flickering to mouse arrow is STILL HERE and 2-there's even a new absolutely annoying bug : the drop shadow behind the canvas gets darker EVERY TIME you draw a stroke. So it's like you have a flickering shadow behind your image when you're drawing. What the heck ? This bug doesn't seem to happen right away, you have to click on a layer on the layers panel first (?).
The funniest thing ? I don't even have "drop shadow" enabled on the screen modes in Preferences>Interface (never had -first time I see shadows behind my canvas).

COULD YOU PLEASE FIX (ALL OF) THIS ????

Jqqerry
Inspiring
April 20, 2023

https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Oh no... It was excluded from this update.
If you're a user who rarely uses a brush or clone stamp, you might want to update it to 24.4.1, but if you don't, you still have no choice but to keep the PS2022 version 24.0 or earlier.
It's very unfortunate.

Also, I don't know why this is merged into this thread. This bug has nothing to do with the mask.

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/cursor-disappears-when-use-brush-or-c...

And I don't know why I moved the bug post to the Discussions tab.

 

https://community.adobe.com/t5/photoshop-ecosystem-bugs/cursor-issue-in-photoshop/idc-p/13700977#M80...

 

And there are people who are experiencing this bug in Mac OS as well as Windows OS.

Retoucher and Painter will not be able to use the latest version, at least if this bug is not resolved.