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November 4, 2021

P: Brush Outline/Circle disappearing when working with masks

  • November 4, 2021
  • 194 replies
  • 22446 views

There is already a discussion in the community "Brush Outline/Circle disappearing intermittently (NOT CAPS LOCK) ". But since I have figured out in detail how to reproduce the behavior and when it becomes present, I want to report the issue officialy that Adobe hopefully will fix this in one of the next upcoming patch releases.

 

OS Environment:

  • Win 10 Pro 64bit 21H1
  • Adobe Ps 23.0.2

 

The issue is only present in combination when using Masks on a layer!

  1. Create a new document (white, black or transparent layer)
  2. Add a Mask to the layer
  3. Select the layer OR the mask (independent on what you want to paint)
  4. Select the brush tool
  5. Try to start moving the mouse quickliy and pressing the left mouse button nearly at the same time and keep the mouse button pressed
  6. Try to repeat until the you get locked in the issue and the brush circle disappears and the mouse arrow becomes visible

 

When working with a mouse as input device, the chance to facing this issue is probably rare because this kind of operation, moving the mouse and clicking the button nearly at the same time is kindly unnatural.

But it looks different when using a pen tablet as input device, because now it becomes a more natural operation when hover the pen toward the tablet surface and then drop down onto the surface to start painting.

 

Kind regards

194 replies

Jqqerry
Inspiring
January 27, 2023

@jeromea13244388  That's right. Seeing that only 24.1 and 24.1.1 have such problems, I think it's another bug that came from the brush thickness adjustment option.
By the way, I just realized that this thread is not marked "under investigation." It's surprising that I don't get the sympathy of more people than I thought.
I think the average person will move on to a number of cases when the brush cursor turns into the default arrow for Windows 10.

1. I didn't recognize the arrow.
2. Maybe it's because the computer is lagging. Is my computer bad?
3. I know there's a problem, but I don't know how to report it.
4. It's similar to 3, but I'm lazy to report this, and it doesn't have a big impact on my work.

Most bugs are found in some users (accurate reproduction steps), and very few of them report to the community.
I hope this is not omitted.

jeromea13244388
Inspiring
January 27, 2023

@PECourtejoieOk, so, I had a bit of time on my hands today so I tried the solutions provided here : re-upgraded to 24.1 and deleted Machineprefs.psp. But the bug is still here. And going back to a 100% scale screen doesn't change anything either.
Probably the bug is related to the new update concerning the brush edges in later versions.

Jqqerry
Inspiring
January 22, 2023

@jeromea13244388  I also downgraded to 24.0 today. I've been stressed out all day.
I tried to keep 24.1 and 24.1.1 as much as possible because of the newly added brush cursor thickness in 24.1, but I don't think this is right. That's interfering with my work too much.........

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-make-the-brush-cursor-easier-to-see-too-thin-not-enough-contrast-with-some-colors/idc-p/13419075/page/17#M70810 

@PECourtejoie  That's right. I know that the more information and accurate reproduction steps and experiences you share, the faster the bug can be fixed. But downgrading to 24.0 was my best because I couldn't hold on to it any longer.............. My staff next to me is still using the 2020 version (21.0.3). The more recent versions are updated, the more advantageous and advantageous features are added, making it new and fun, but it's going to be quite difficult to get a bug-free version back that's stable and fast enough to be used in real workflows. 24.0 is a good version, but when you press Ctrl Z, it's quite a critical bug that randomly returns to infinity. Around 24.2, I hope that the best version I can love will be updated./

PECourtejoie
Community Expert
Community Expert
January 22, 2023

Hi, understood. I'm just trying to help you, the Photoshop team might need to reproduce the issue, or look into faulty settings in order to fix the problem. Here's hoping we'll quickly see a resolution to your issues !

jeromea13244388
Inspiring
January 22, 2023

@PECourtejoie: Now that I downgraded to 24.0 I don't have the bug anymore so I'd have to upgrade again to bring back the bug then move the file and I'm not very good at technology so I'm a bit reluctant to do that, specially at this time where I have quite a lot of work.

Jqqerry
Inspiring
January 22, 2023

@PECourtejoie  I sent the file to Chad. I didn't try to move the file separately or reproduce the problem. (We're running out of time. I'm sorry) . It also did not attempt 100% scaling. Of course, I can also try that and see if it's really a scaling problem, but I can't try scaling changes that hurt the efficiency of my work because it's a busy season. =(
However, I also think there may be problems with scaling.
If I remember correctly (although it's a different bug), I remember that there was a bug where the layer mask was displayed strangely for people who used a 125% magnification after the PS 21.0.3 version and before it was fixed in the 2021 version.
So I think the scaling option might affect the brush cursor out of the blue.
And since there was never a bug in the previous version where the brush cursor turned into a window mouse arrow like this, I can be sure it's just 24.1 and 24.1.1.

PECourtejoie
Community Expert
Community Expert
January 22, 2023

@Jqqerry and @jeromea13244388 can both of you drag machinepref.psp out of the prefs folder, like done here: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-brush-outline-circle-disappearing-when-working-with-masks/idc-p/13498250#M73732 if it works now, send it via pm to Jeffrey or Chad, so that they can take a look?

 

did you also try to set the Ui scaling to 100% for one session, and try to reproduce the issue?

Jqqerry
Inspiring
January 20, 2023

@jeromea13244388 
Is this related to scaling? I hope Adobe will investigate it well. The icon and UI are small to use by lowering the scaling, so my eyes hurt. I'm up to date with Wacom drivers, too. It seems right that that problem occurs when writing Wacom tablet, but "I don't think Wacom is causing that problem."
There must have been something missing or a bug as we moved from 24.0 to 24.1 and 24.1.1...

jeromea13244388
Inspiring
January 20, 2023

To concur, my bug looks more like this video, between those that @Jqqerry posted :
https://www.reddit.com/r/wacom/comments/fxryv6/brush_or_other_brushlike_tool_changing_to_cursor/
And if scaling is an issue, I use 200% scaling actually.

Jqqerry
Inspiring
January 20, 2023

@Chad Rolfs 

I kept trying to recreate it, but I didn't have time and now I have to go to work.
So I'm going to look up some examples on the Internet and attach a similar one. Please keep that in mind. (The first one is the most like me.)

 

https://www.reddit.com/r/photoshop/comments/thvjkd/brush_keeps_turning_into_mouse_cursor_when_i/ 

<<<< This is the most random video I'm going through right now.

 

https://www.reddit.com/r/wacom/comments/fxryv6/brush_or_other_brushlike_tool_changing_to_cursor/ 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/cursor-turns-to-white-arrow/td-p/11460489 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-brush-turns-into-a-mouse-cursor-while-drawing/m-p/11509319 

 

And I also found something interesting. Please check the link because I don't have time to change and release the scaling option.
http://forum.wacom.eu/viewtopic.php?t=4410#p10167 

 

And I've seen this. Some people used Windows 10's scaling at 125%, so they thought it was a problem because it didn't match well, and he said that when he changed it to 100%, the problem disappeared. For your information, I also use 125% scaling.

I hope this will help you solve the problem.
The first video is the most similar. The videos down there are a little bit far from what I'm going through (they don't blink like that, once they change to the WINDOW arrow, they stay in the brush until you take the pen off the tablet).