Inspiring

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

Forum|Forum|2 years ago
May 31, 2023
538 replies
76649 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

< What I can be sure of >

Window10 (Tested a total of 14 PCs)
Use WacomTablet
Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
I've tried all the known Photoshop troubleshooting methods and no improvement.
Even reinstalling Windows does the same thing
Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

< I'm not sure about the >

Mac OS not tested
I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

2023-06-20_11-02-30.zip

Windows

Show previous replies

CJButler

Community Manager

@Kuttyjoe Please confirm the following:

~~Windows (version?)~~ Thanks I see you added that.
No Pen attached?
New default document?
After you open the document, are you in the Move Tool by default? If not, which Tool?
What happen when you don't use a keyboard chording gesture? i.e specifically choose the Hand Tool or Zoom Tool and no space bar or control key on another Tool. (I'm not suggesting this is a fix, it's just data. It is important that keyboard chording works.)
Are you using the keyboard chording at the same instant that your mouse down? i.e. Is it key down and mouse-down at very close to the same instant, or is key down first, see the cursor change, then mouse-down?

It sounds like a lost-mouse-up situation similar to what we've been hunting all this time. After clariifying steps, we'll try to reproduce. If that fails, we'll probably ask you to generate an Event Log file. Thanks.

K

Kuttyjoe

Inspiring

Open new document. Immediately try to zoom in and out with Control/Spacebar, or Pan with spacebar and see if it sticks. It sticks immediately within 3 seconds. It's not a new problem. It's the same problem. By "sticking", I mean that when I release the mouse, the zoom tool or the pan tool is still active. They're sticking. If I'm moving the mouse around then it's still zooming or panning while holding no buttons on mouse or keyboard.

I'm on a Windows 10 PC.

CJButler

Community Manager

@Kuttyjoe Can you give us a more detailed description and more precise steps on exactly what you are doing in 25.7 that exhibits "Tools still sticking within 3 seconds of opening a new document". Step-by-step, what OS platform, exactly which tools you are using, exactly where do you click , and what does "sticking" mean? Is this the lost mouse-up problem? or something else? We'd like to try and reproduce. Thanks.

K

Kuttyjoe

Inspiring

Version 25.7 is still buggy. Tools still sticking within 3 seconds of opening a new document. 25.5.1 is the last version for me where the tools do not stick, but it crashes at least once a day.

J

Just-Justin

Participant

I implore you please fix the old problem(s) before you release new features.
I posted this A problem in photoshop lastest version(v25.6) asked to fix but you didn't.

Even you brought the problem to v25.7. OMG! Do you really think new features are what your customers need most?
Click the link to see what this bug is about ！

CJButler

Community Manager

@NikVladi You're welcome.

N

NikVladi

Inspiring

@CJButler

Hallelujah! Everything is fine in version 25.7.0... Thanks!

CJButler

Community Manager

@NikVladi Please try version 25.7. You can leave older versions installed. (I have 8 versions on my machine).

N

NikVladi

Inspiring

@CJButler

Sorry. I saw your message, but didn't respond. I just read the whole thread and decided it was useless. I installed 24.4.1. I will not install new versions until I see that the problem is fixed.

N

NikVladi

Inspiring

@Chad Rolfs

I don't see it. What version do you have?