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Jqqerry
Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76649 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

< I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

    538 replies

    Show previous replies
    Andreas Resch
    Andreas Resch
    Inspiring
    November 27, 2023

    The "Fix in progress" sticky post is from August. Any news on that front?

      mrBeep
      mrBeep
      Known Participant
      November 27, 2023

      I have wireless mouse with 1000Hz pooling and it works fine on my Windows 11... although Flick panning is very jittery. Not smooth. Fells like workin on old computer and my PC is latest i9 13th gen with RTX 4090. Looks like Adobe is copletly lost not knowing how to utilize latest hardware advancements.

        G
        goyah31195378aha7
        Participant
        November 26, 2023

        I had the same problem.

        I use two different Razer mouse.
        In the mouse management tool, lowering the 'Polling Rate' to the lowest possible (125Hz) solves the problem.
        The same is true for other Razer mouse I use on other laptops.
        25.1 ver

          J
          Jlily98
          Inspiring
          November 23, 2023

          They don't have to travel when teamviewer exists.

            GrafiskWingman
            GrafiskWingman
            Known Participant
            November 21, 2023

            I can't remember if it's been discussed, but I also have no pen pressure in Photoshop. Even with the PSUserConfig.txt added in settings. Might be connected to the stickiness? I seem to remember people having problems with pen pressure and it sticking to and moving the artboard instead, a long time ago. 

              S
              sajidul
              Participating Frequently
              November 21, 2023

              I think that would help, I just reverted back to Photoshop 24.7.2 and it seems things are working pretty well. No issue for me there. You could try the same if it helps. Thank you!

                mrBeep
                mrBeep
                Known Participant
                November 20, 2023

                Give them 5 more months. They will eventually get bored with AI pictures 😉

                  E
                  ericman2323
                  Participating Frequently
                  November 20, 2023

                  After 5 months of dealing with the issue, I found a solution that 100% works. Switched to a combination of Krita and Clip Studio Paint.

                    P
                    power87
                    Participant
                    November 20, 2023

                    Thank you very much for not giving up, I'm really desperate because I need it every day at work and constantly have the problem and I'm slowly getting tired of it because it feels like it takes me 5x longer for everything 😞

                    * Complete new Win 10 system and fresh PS 25.1 install
                    * Wacom Intuos - driver 6.4.4 - 3
                    * GTX 3060 TI

                    * Intel 12600k

                    I basically can't work with my tablet anymore because it feels like every second click the picture sticks. It works a little better with the mouse, but I have the problem there too.

                      S
                      sajidul
                      Participating Frequently
                      November 20, 2023

                      I thought it was my mouse problem, and I just got a new mouse today and noticed the same issue. That led me to search on google why that is happening and came across here. Now please, Adobe, take my mouse and give me my money back. 😒

                       

                      I hope the engineering team will have a fix soon. I'm running Photoshop 25.1. But it's strange that, those folks experienced this weird issue on Photoshop 24.5. An entire new version was released but the issue remains. 

                       

                      Thank you!

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