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Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76722 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

538 replies

Participant
June 22, 2023

Same problem. Never been so happy to see a Photoshop update.... but nope

monkey078
Participating Frequently
June 22, 2023

I can more variables to this bug. Photoshop 24.6 (but started in 24.4) on macOS on MacBook Pro with M1 Pro processor/GPU combo, 16GB RAM is nearly unusable because the hand tool is so broken. It also has the hang bug for marquee tools and any tool used after the eyedropper tool is used to select a color. This also happens on my Windows 11 desktop with an Intel Core i5 12600k and Nvidia RTX 3060ti, 32GB RAM. Worse yet, even downgrading to versions all the way to 22 have the bug now. I have reset my preferences and completely uninstalled Photoshop/Creative Cloud, but nothing resolves the problem. I use a Cintiq, but even without it plugged in, it still persists. I even uninstalled the Cintiq drivers and tested to the same results. It doesn't even seem to matter what the resolution or complexity the PSD file is. I can have one layer with a few brush strokes or a 6GB file with 100+ layers and it will just randomly happen to the point where I have to force quit the program using only the keyboard because the mouse is completely unusable. It's absolutely ridiculous that they have let this bug persist for this long.

Ex-photo printer
Inspiring
June 21, 2023

Just now got a notice 25.6 was ready to download. Oh, great! They fixed the sticky hand tool! NOT!!!! It is just as bad as it was in 25.5 Come on, guy! Get it together and fix this already!

Participating Frequently
June 21, 2023

My whole team is having the issue with the hand tool and the pen tool sticking. 

Participating Frequently
June 21, 2023

24.6 still has the same issue. Will be going back to 24.4.1. So frustrating!

Ex-photo printer
Inspiring
June 21, 2023

I also began seeing this sticky hand tool as soon as I updated to 24.5 a few weeks ago. I tried all of the suggested fixes. Nothing worked for me. I reverted back to 24.4.1, and it works just like it should. Windows 10, Wacom Intous tablet.

Jqqerry
JqqerryAuthor
Inspiring
June 21, 2023

24.6 does not appear on the update list for me. Would anyone like to try?

Participant
June 21, 2023

Same issue ~ Vote!

Participant
June 21, 2023

Yes. I first saw this in a Facebook group. 
Many people have told each other that resetting their "preferences" will fix it, but that hasn't worked at all.
Photoshop 24.5 was simply broken.

One person even bought a new 4000 GPU and a new Wacom tablet to see if the bug was due to the age of his equipment. But there was no improvement at all.

Jqqerry
JqqerryAuthor
Inspiring
June 20, 2023

@Liiile  Yes. You're right. 
It cannot be reproduced in 24.4.1 for sure.