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Inspiring
October 20, 2020

P: Error at loading of ippCV library

  • October 20, 2020
  • 225 replies
  • 103253 views

On my computer it is impossible to start the Photoshop 22.0 After starting the program, following errormessage appears:

 

Your application is dynamically linked with Intel(R) IPP libraries version 2020.0.1.

No DLL from the list below is found an the system search path:

 ippcvm7.dll (the most suitable for your CPU)

Please provide a path to at least one of them.

 

The operating system is:

 

Edition Windows 10 Home
Version 20H2
Installiert am ‎27.‎05.‎2020
Betriebssystembuild 19042.572
Leistung Windows Feature Experience Pack 120.2212.31.0

 

The hardware is:

 

Gerätename HP_Leng
Prozessor AMD A6-3600 APU with Radeon(tm) HD Graphics   2.10 GHz
Installierter RAM 8,00 GB
Geräte-ID E2F99962-C5E4-461F-849F-D1979C252659
Produkt-ID 00326-10000-00000-AA210
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Stift- und Toucheingabe Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar.

This topic has been closed for replies.

225 replies

Inspiring
December 1, 2020

@DGrainger 

Your post has been tagged as inappropriate...

Oh, please don't - this makes me cry.

Come on, are you serious?

Who cares.

The last resort of someone who lacks the lexicon and the facts is abusive language.

Where did you find abusive language?

There is only one word, and that's exactly describes how Adobe treats their customers.

You don't like that word? We don't like that treatment!

As for the lack of facts - there are plenty of them in my message.

Nothing to say in reply?

ProDesignTools
Community Expert
Community Expert
December 1, 2020

@DGrainger –  Ad hominem attacks are not appropriate either.

I believe you mean well in trying to help other users on this forum, but I don't think blaming customers is the best way to go about it.

What @shad0w and others are right about – and that I concur with – is that Adobe has not handled this situation particularly well.

As with all other Creative Cloud tools (and all other versions of Photoshop), the Desktop app should not allow the download & installation of a new release which will not run on the customer's computer... To allow this is to invite frustration, which is clearly evident on this thread.

It also is true that Adobe did not give notification of the change prior to the 2021 release (as they usually do for such changes), and that the official System Requirements in other languages besides English still do not reflect that SSE 4.2 or above is needed.

Lastly, Adobe's response on the matter is puzzling, as many users have patched their libraries and seemingly have no discernible issues running Photoshop 2021. So more clarity here would definitely be helpful in understanding the issue...

@JeffreyTranberry – Is there anything you can add or help with here? Thanks!

Participating Frequently
December 1, 2020

@shad0w :  Your post has been tagged as inappropriate... The last resort of someone who lacks the lexicon and the facts is abusive language. You might reflect on Dunning Kruger Syndrome; good description of it in DSM5.

Inspiring
December 1, 2020

@shad0w  

Thank you so much! 

It helped with my AMD Phenom 9550 completely. 

Really appreciated!

Inspiring
December 1, 2020

I would not accept increment of system requirements. It is absolutely urgent to solve the bug outstanding for more than a month! Users pay lots of money for licenses and updates and expect state of the art software, not future based software, applicable on systems with some processors but not most distributed ones

Inspiring
December 1, 2020

@DGrainger 

Could you stop posting this nonsense?

I wish to you (in fact not really) that one day barrier will appear unexpectedly just inside your car while you are driving - guess you'll find that funny.

To me this issue looks like a mistake, and not intencional decision at all.

Adobe just does not want to acknowledge this.

1. ACC Desktop runs on your computer - it has no problems checking CPU capabilities and marking product as not compatible. It does so if you try to install on Windows 7 for example without any problems.

2. SSE 4.2 requirement on the system requirements page (https://helpx.adobe.com/photoshop/system-requirements.html) was NOT there at the release date - it was added later after tons of complaints from the users.

3. SSE 4.2 requirement at the moment IS ONLY STATED ON THE SYSTEM REQUIREMENTS PAGE IN ENGLISH. For example go ahead and check system requirement in Deutch (https://helpx.adobe.com/de/photoshop/system-requirements.html) or any other language. So who is the center of the universe now? Or everyone else apart from english speaking people have different CC applications?

All your messages here on forums are defencing Adobe and blaming users, which is exactly mimics Adobe's policy.

If their behavoiur is right for you - ok, but it's not ok for many others.
It is a paid product, and when people paying - they want to get finished and supported product, instead they are treated as beta testers.
In short, when you reach Adobe support with any issue, the scenario is like this:

1. We don't have this issue.
2. When you proove (which is not always easy) - oh, we have this issue, but that's your fault: incompatible hardware, software, etc...

3. When you show it's explicitly listed as compatible - well, should work. But it does not!

4. F*ck you we don't care.

Inspiring
November 30, 2020

I can't see that because I can't open de photoshop. I back to the old version 21 and still have the problem

Inspiring
November 30, 2020

I just got this too. Does anyone know how to fix it? I need photoshop for my job and I'm paying for the photoshop subscription.

Participating Frequently
November 29, 2020
Inspiring
November 29, 2020
ippicanny_32f8u_c1r_L error occurs