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Inspiring
Aug 17, 2021 5:01 PM UTC
Released

P: Photoshop Ghosting Background

PSD 22.5.0

MAC OS Catalina 10.15.7

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337 replies

Inspiring
Aug 18, 2021 1:37 AM UTC

it looks like you have this problem:

https://feedback.photoshop.com/conversations/photoshop/photoshop-ghosting-background/611beb6e0188e87bcfa4c268

there's a solution posted for this, maybe it can help you.

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Inspiring
Aug 17, 2021 11:05 PM UTC

Hello Adobe,

I would like to report a BUG issue from your recent new 22.5 Photoshop update. I just updated to the newest photoshop update and now I am having this strange pixelated boarder that will not go away. It is very distracting and can be very glitchy. At first I thought it was storage issue or even a graphics card issue, looked into it on my MacBook Pro no problems with storage, I did trouble shooting, also uninstalled and reinstalled the program and I still have the same issue. Can you please look into this problem Thank you.

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Inspiring
Aug 17, 2021 8:13 PM UTC

@JeffreyTranberry I already went back to the older version, but thanks. I may update again and give it a try.

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Inspiring
Aug 17, 2021 6:56 PM UTC

It worked!!!! Yeaeee! Thanks @JeffreyTranberry you da best! I hope this helps *jfosterdesigns410 too.

Thanks a lot!

Anabel

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Legend
Aug 17, 2021 6:51 PM UTC

Try this: Deactivate Native Canvas under Preferences > Tech Preview.

Restart Photoshop.

Updating to Big Sur should also fix this. (It has updated drivers that 10.15 won't get)

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Inspiring
Aug 17, 2021 6:44 PM UTC

Adobe Photoshop Version: 22.5.0 20210809.r.384 ce617de  x64 Number of Launches: 0 Operating System: Mac OS 10.15.7 System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 8 Logical processor count: 16 Processor speed: 2400 MHz Built-in memory: 65536 MB Free memory: 39271 MB Memory available to Photoshop: 59940 MB Memory used by Photoshop: 70 % SAM SDK Version: 2.0.0-main.779 ACP.local Status:  - SDK Version: 1.48.0  - Core Sync Status: Reachable and compatible  - Core Sync Running: 4.16.0.22  - Min Core Sync Required: 4.3.28.24 Live Edit Client SDK Version: 3.82.01 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin  ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
GPUName:               AMD Radeon Pro 5600M
GPUVendor:             AMD
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 8,573 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Display: 1   Display Bounds: top=0, left=0, bottom=1440, right=2560   High DPI Monitor   Main Display Display: 2   Display Bounds: top=0, left=-1792, bottom=1120, right=0   High DPI Monitor  ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/MacOS/sniffer" -baseTimeMS=1664543 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64

[272 ms]
  Start sniffer 2021-08-17 12:17:17
  # Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64
  sniffer -baseTimeMS=1664543 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64
  
  {13 ms}
  Start platform native
    # displays:                   2
    Display 0
      Display:                      458627611
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
      Dimensions:                   (5,120 2,880)
      Physical size:                (599.3 340.242)
      Pixel size:                   (0.117051 0.11814)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=AMD Radeon Pro 5600M index=0 preferred=1)
    
    Display 1
      Display:                      69734662
      Main:                         FALSE
      Built in:                     TRUE
      Stereo:                       FALSE
      Bounds:                       ((-1,792 0) -> (0 1,120), w=1,792, h=1,120)
      Dimensions:                   (3,584 2,240)
      Physical size:                (344.824 214.702)
      Pixel size:                   (0.0962121 0.0958491)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=AMD Radeon Pro 5600M index=0 preferred=1)
    
    # devices:                    2
    Device 0
      Name:                         AMD Radeon Pro 5600M
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   EMBEDDED
      # attached displays:          2
        458627611
        69734662
      GPU accessible RAM:                8,573 MB
      VRAM:                              8,573 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.0 (1.0)
      Device version:               1.0 (1.0)
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
    
    Device 1
      Name:                         Intel(R) UHD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   EMBEDDED
      # attached displays:          0
      GPU accessible RAM:                1,610 MB
      VRAM:                                  0 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 1,610 MB
      API version:                  1.0 (1.0)
      Device version:               1.0 (1.0)
      Vendor name:                  INTEL
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
  End platform native
  {81 ms}
  
  {81 ms}
  Start platform OpenGL
    # displays:                   2
    Display 0
      Display:                      458627611
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
      Dimensions:                   (5,120 2,880)
      Physical size:                (599.3 340.242)
      Pixel size:                   (0.117051 0.11814)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=16915970 index=1 preferred=1)
    
    Display 1
      Display:                      69734662
      Main:                         FALSE
      Built in:                     TRUE
      Stereo:                       FALSE
      Bounds:                       ((-1,792 0) -> (0 1,120), w=1,792, h=1,120)
      Dimensions:                   (3,584 2,240)
      Physical size:                (344.824 214.702)
      Pixel size:                   (0.0962121 0.0958491)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=16915970 index=1 preferred=1)
    
    # devices:                    1
    Device 0
      Name:                         AMD Radeon Pro 5600M OpenGL Engine
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          2
        458627611
        69734662
      GPU accessible RAM:                8,176 MB
      VRAM:                              8,176 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  2.1 (2.1 ATI-3.10.22)
      Device version:               2.1 (2.1 ATI-3.10.22)
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      GLSL version:                 1.20 (1.20)
      CGL ID:                       16915970
      Display mask:                 1984
  End platform OpenGL
  {92 ms}
  
  {92 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    2
    Device 0
      Name:                         Intel(R) UHD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                1,610 MB
      VRAM:                              1,610 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Jun 21 2021 21:07:35))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  INTEL
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    17 GB / s
      Compute score:                64.3936
      Device name string:           Intel(R) UHD Graphics 630
      Device vendor string:         Intel Inc.  
      Platform name string:         Apple       
      Platform vendor string:       Apple       
    
    Device 1
      Name:                         AMD Radeon Pro 5600M Compute Engine
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                8,573 MB
      VRAM:                              8,573 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Jun 21 2021 21:07:35))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    324 GB / s
      Compute score:                2,668.02
      Device name string:           AMD Radeon Pro 5600M Compute Engine
      Device vendor string:         AMD         
      Platform name string:         Apple       
      Platform vendor string:       Apple       
  End platform OpenCL
  {269 ms}
  
  Exit code kExitNormal
  End sniffer 2021-08-17 12:17:17
[kStatusNormal, kExitNormal]

[272 ms]
  Finish RunAllAPIs

[2112 ms]
  Start GetSnifferResult

[2112 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription Serial number: 94070220670319368293 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2021/ Photoshop scratch has async I/O enabled Scratch volume(s):   Startup, 1.82T, 1.60T free Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/

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Legend
Aug 17, 2021 6:08 PM UTC

*alorenzo_18 The first section before it starts talking about "Installed Components"

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Inspiring
Aug 17, 2021 5:22 PM UTC

Thx guys! Very nice to know I am not alone in this frustrating issue!

Jeffrey - I tried to restore preferences as you suggested but still having same issue so, I am trying to copy-paste my system info but it doesn't allow more than 30000 characters. Could you please let me know which part of the system info do you need so I can juts copy-paste that segment and not the whole thing?

Thanks again!

Anabel

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Legend
Aug 17, 2021 5:12 PM UTC

I'm not able to repro.

If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

If not, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

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Inspiring
Aug 17, 2021 5:11 PM UTC

Also, current workaround for me was to revert to former version of Photoshop.

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