Inspiring

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P: Photoshop Ghosting Background

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PSD 22.5.0

MAC OS Catalina 10.15.7

macOS

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Evil Adrian

Participant

Snce the last download of Photoshop, when i open a file, in the background of Photoshop apear a strange things like pixels, when I use the zoom tool is worst.

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johna96392811

Participant

Windows 10, 21H1

After installing PS update August 2021, I open PS, select an image, it opens but the home screen is still there behind it.

If I close the image and open a new one, PS freezes and the only way out is task manager.

Any Ideas?

John

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Kevin Stohlmeyer

Community Expert

Have you tried resetting your Photoshop preferences?

Go to Preferences/General and click "Reset preferences on Quit" and relaunch PS.

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Jang8881

Participant

After the latest update, whenever i open a new document, these weird pixels appear. They stay still at the exact position, no matter i zoom in or out. Does anyone know how to fix this? I'm using Macbook Pro 16" 2019. Thanks.

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c.pfaffenbichler

Community Expert

Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue?

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

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Jang8881

Participant

Turning on Deactive Native Canvas does help fix the problem. Thanks!

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FeedbackCommunityMemberAuthor

Inspiring

I'm experiencing the same problem with Intel HD Graphics 4600 on an Intel Core i5-4310M (Windows 10 Pro 21H1). Deactivate Native Canvas seems to have solved the issue.

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Mark C. Dahm

Participating Frequently

This problem did not reproduce on all systems here, and we had a fix that addressed the problem on the customer's systems that had the issue, so we thought we had it fixed; sorry for the inconvenience; the range of GPU hardware is vast and some combinations (that we don't have readily available to us) can exhibit issues.

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sseb_

Participant

@mark_dahm Same issue happening with my Windows 10 program. Running a 1070 ti graphics card. Turning off the native canvas fixed it, but I'm pretty upset that a program update could make it through testing with this large of an issue.

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J453

Legend

*Stephen Joyner

Try this: Deactivate Native Canvas under Preferences > Tech Preview.

Restart Photoshop

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FeedbackCommunityMemberAuthor

Inspiring

@JeffreyTranberry I tried both suggestions in this thread but it still doesn't work for me on my surface pro. Can you please help me fix this?

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FeedbackCommunityMemberAuthor

Inspiring

Same!
How do you fix it? I need to use photoshop for work. I'll get fired.

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Mark C. Dahm

Participating Frequently

Go into Photoshop Preferences > Technology Preview and check 'Deactivate Native Canvas', then restart Photoshop. We're investigating the issue.

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FeedbackCommunityMemberAuthor

Inspiring

OMG! Thank Jeff the Deactivate Native Canvas under Preferences worked I didn't have to update to Big Sur. Thanks again I really appreciate your quick response.

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