Inspiring

P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

Forum|Forum|12 years ago
February 14, 2014
447 replies
9040 views

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are visible.

what’s going on??

Working on MacBook Pro 2017 (8g memory) running Big Sur

Show previous replies

A

Andrew_Sender

Participating Frequently

Thanks @Catherine Asanov. I've add your email to the invite list.

A

Andrew_Sender

Participating Frequently

Hi *dralt ,

We're sorry for the issue and frustration you are enduring. Can you try re-installing version 22.0.1 in the mean time? Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

Additionally, would you like to participate in our PreRelease program? It would be the latest Photoshop with a fix to both issues: saving and layer merging.

A

Andrew_Sender

Participating Frequently

*mgfirewater

We're sorry for the issue and frustration you are enduring.

Would you like to participate in our PreRelease program? It would be the latest Photoshop with a fix to your issue.

A

Andrew_Sender

Participating Frequently

Hi *pjm1a ,

We're sorry for the issue and frustration you are enduring. Can you also try re-installing version 22.0.1 in the mean time? Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

Additionally, would you like to participate in our PreRelease program? It would be the latest Photoshop with a fix to your issue.

A

Andrew_Sender

Participating Frequently

Hi @Lance023 ,

We're sorry for the issue and frustration you are enduring. Can you try re-installing version 22.0.1 in the mean time? Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

Additionally, would you like to participate in our PreRelease program? It would be the latest Photoshop with a fix to your issue.

A

Andrew_Sender

Participating Frequently

@hulkdzn absolutely! I added you just now.

A

Andrew_Sender

Participating Frequently

Hi *itseimearslife ,

We're sorry for the issue and frustration you are enduring. Can you try re-installing version 22.0.1 in the mean time? Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

Additionally, would you like to participate in our PreRelease program? It would be the latest Photoshop with a fix to your issue.

A

Andrew_Sender

Participating Frequently

Thank you @Drounding . I'll add you to the list of invites now.

A

Andrew_Sender

Participating Frequently

Hi @EMW , I've added you to our list of invites. And yes, there will be a diagnostic plugin included.

F

FeedbackCommunityMemberAuthor

Inspiring