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Inspiring
February 14, 2014

P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

  • February 14, 2014
  • 447 replies
  • 9040 views

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

 

what’s going on??

 

Working on MacBook Pro 2017 (8g memory) running Big Sur 

447 replies

Participant
December 29, 2020

I am also having all of these issues! I need photoshop to create images for my sublimation printer for my business. This is incredibly frustrating!! 

Participant
December 29, 2020
Hello,
I am having a few issues that are causing me a lot of problems. I need Photoshop to print to my sublimation printer and right now, I can't do that. When I try to save a file, I get this error. This happens to any file I have.
I also cannot edit layers. If I hide a layer, it doesn't go anywhere. It's like its lagging behind. I try to transform or move something and nothing happens. It's painful and casuing me a lot of issues with trying to get my orders made. Please help.

Legend
December 29, 2020

Thanks. Have added you to the list to be invited.

Inspiring
December 29, 2020

I'm having all these issue... We pay good money for this service and right now it is garbage! Is anyone looking into this?

Inspiring
December 29, 2020

I have been experiencing an issue where I am unable to save my project after making a layer larger, it does save if I disable the visibility but want to understand why this is and why my photoshop will slow or the viewport will freeze if I zoom in with the layer visible. I could really use some help as this has caused my production to slow to a crawl to work with and around these issues.

zebra7228140
Inspiring
December 29, 2020

@JeffreyTranberry Please invite me to the test build program to pinpoint and fix this, "can't save due to program error" bug. Glad to help by sending additional generated logging. Photoshop is important to everyone's economy here, and the sooner it is stable the better we will all be for it. Currently returned to PS 2020 - will put it through its pace today and see what happens. I am working on an Intel iMac Pro running Big Sur with 64 GB of RAM and 16GB of VRAM on a compatible Radeon Pro Vega 64 video card if that helps. I can also set up and get test logs on a 2013 Mac Pro running Mojave using a Fire Pro video card with 3GB of vRAM and 64GB of system RAM.

Inspiring
December 29, 2020

@JeffreyTranberry I am having the same error when attempt to save my work. Is it too late to be added to build testers? If not may you please add me.

Inspiring
December 29, 2020

I am using Photoshop 22.1.0 on a recently purchased Mac Airbook running MacOS Big Sur 11.1.

I routinely use merge layers to create animations, my typical approach being to copy a group of layers, adjust the layers, then merge the group to create one of the frames of the animation.

I just finished such an exercise, and copied the source file to create a slight variation. But whenever I try to merge the group, I get a "Cannot complete request because of a program error."

I can merge small groups of layers, but when I get up to 19, it flunks out again. Though some particular layers seem to poison the merge, failure coming for a much smaller number.

I've tried uninstalling/reinstalling Photoshop, clearing the preferences, and recreating the file from scratch.  None of these things has made a difference. What else can I try to resolve this issue?

Inspiring
December 28, 2020

@JeffreyTranberry

Please include me in the list of folks to try the patch. I'm getting errors on merging layers and saving files. I've tried the fixes w/o result. It's frustrating to lose work. Thanks 

Inspiring
December 28, 2020

Hello Photoshop development team,

I just ran into an issue where I get an error message preventing me from saving after I use the crop tool.

Steps to Reproduce:

  1. Create a new PS file
  2. Save as a PSB (large document format)
  3. Make 1 or many changes that DO NOT include a crop
  4. Save file again (saves successfully)
  5. Crop with the 'Delete Cropped Pixels' checkbox unchecked
  6. Try to save file
  7. File cannot be saved with error message: "Could not save [FILENAME] because of a program error." (see screenshot)

Note that if I undo the crop adjustment, I can save the file successfully.

Computer & OS details

  • 2019 15" MacBook Pro running macOS Catalina 10.15.7 (19H2)
  • Processor: 2.3 GHz 8-core Intel Core i9
  • Memory: 32GB 2400 MHz DDR4
  • Graphics: Radeon Pro 560X 4GB