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Inspiring
February 14, 2014

P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

  • February 14, 2014
  • 447 replies
  • 9040 views

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

 

what’s going on??

 

Working on MacBook Pro 2017 (8g memory) running Big Sur 

447 replies

Legend
December 18, 2020

Terry, can create a separate thread for this Camera Raw freeze? I think it's different than the original post.

Inspiring
December 18, 2020

Hi, 22.1 is giving me the same problems (I can only save the document if I hide all layers apart from the background for some reason), it won't zoom beyond 100%, and I also tried the Painterly Photoshop Action which Adobe gave away free recently and it won't complete due to another 'program error'. I am using the OSX version. This seems a pretty terrible release.
Is there a timescale on when a fixed version will be available please?

Participating Frequently
December 18, 2020

@JeffreyTranberry

Same issue here. Please send update with fix! Uninstalled then did clean reinstall of Photoshop 2021 and get this error when trying to save 3 or more layers – but two saves fine?!?

Inspiring
December 18, 2020

I'm also having the exact same problem. I'm using a 2018 iMac running Catalina and the latest CC. Lots of lag when zooming or resizing. It'll save if I make one or two simple changes to the base layer, but if I make any changes to another layer I get the warning "Cannot save because of a program error." Going back to Photoshop 2020. That seems to be fine.

Legend
December 18, 2020

Thanks. Will send out invites to those above that have responded. ^^

Inspiring
December 18, 2020

@JeffreyTranberry   I am also having this same issue it just started in the middle of editing. I cannot merge layers or save my work.

Inspiring
December 18, 2020

Hi, I've been having the exact same issues with Photoshop (used in MacBook Pro 2018). I'd truly appreciate an update on this post once the solution is found!

Inspiring
December 18, 2020

yes. and you should update this form to be able to accept less than 20 characters so I don't have to write this sentence as well.  Thanks

Legend
December 18, 2020

Sorry you're having trouble. The program errors seen in 22.1 have been difficult to reproduce and track down. Please know that  our entire engineering department is focused on these program errors. We’d like to create a special build that we can send to users to get additional information. Would you be willing to help us by testing this build and providing us additional logging that's generated?

Please add a comment if you're interested and I'll have the team send out an invite.

If you are not interested in trying out the above prerelease build:

For current workarounds see Program error when saving files

If that doesn't solve your problem, roll back to the previous version of Photoshop.

See Revert to the previous Photoshop version

Legend
December 18, 2020

Are you on Mac or Windows?