Skip to main content
Inspiring
February 14, 2014

P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

  • February 14, 2014
  • 447 replies
  • 9040 views

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

 

what’s going on??

 

Working on MacBook Pro 2017 (8g memory) running Big Sur 

447 replies

Inspiring
December 15, 2020

I just opened PS this evening to work on some images.  Haven't used PS in a few weeks so I guess it updated since the last time I used it.  I am also getting a Program Error and can not flatten any layers or save.  Extremely frustrating. Help!

Inspiring
December 15, 2020

SAME! I just relaunched Photoshop 2020 and opened the file, turned on all my layers and saved... Voila... it worked... I certainly hope that's not a sign that 2020 is better than 2021!!!

ukmdb
Participant
December 14, 2020

Same problem running latest version and latest version of Windows with all up to date drivers.

I work mainly from Lightroom , create a duplicate copy and import edit into Photoshop.

Unable to save files, unable to flatten layers, This is a piss take when you spend a good hour on a piece of work and unable to save.

 

One work around I found, if this is how anyone else works is.

  1. In lightroom, make another duplicate copy and edit that in Photoshop.
  2. Now, you cannot select the layers you was working on and copy into the new import as you will get the same error,
  3. Instead, highlight your layers and using the move tool drag them over to the new imported image and align them back up.
  4. Now you will be able to save the file as normal.

 

My system if this helps anyone.

  • Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033  x64
  • Number of Launches: 93
  • Operating System: Windows 10 64-bit
  • Version: 10 or greater 10.0.18362.1110
  • System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
  • Physical processor count: 16
  • Logical processor count: 32
  • Processor speed: 3493 MHz
  • Built-in memory: 32696 MB
  • Free memory: 17965 MB
  • Memory available to Photoshop: 29941 MB
  • Memory used by Photoshop: 60 %
  • ACP.local Status:
  •  - SDK Version: 1.34.1
  •  - Core Sync Status: Reachable and compatible
  •  - Core Sync Running: 4.3.71.1
  •  - Min Core Sync Required: 4.3.28.24
  • ACPL Cache Config:
  •  - Time to Live: 5184000 seconds
  •  - Max Size: 20480 MB
  •  - Purge Percentage: 50%
  •  - Threshold Percentage: 85%
  •  - Purge Interval: 60 seconds
  • Live Edit Client SDK Version: 3.77.11
  • Native GPU: Disabled.
  • Manta Canvas: Enabled.
  • Alias Layers: Disabled.
  • Modifier Palette: Enabled.
  • Highbeam: Disabled.
  • Image tile size: 1028K
  • Image cache levels: 4
  • Font Preview: Medium
  • TextComposer: Latin
  • "2.1"
  • glgpu[0].IsIntegratedGLGPU=0
  • glgpu[0].GLMemoryMB=8011
  • glgpu[0].GLName="GeForce RTX 2070 SUPER/PCIe/SSE2"
  • glgpu[0].GLVendor="NVIDIA"
  • glgpu[0].GLDriverVersion="27.21.14.5638"
  • glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_adb04b114014caa9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_adb04b114014caa9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_adb04b114014caa9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_adb04b114014caa9\nvldumdx.dll"
  • glgpu[0].GLDriverDate="20200914000000.000000-000"
  • glgpu[0].GLRenderer="GeForce RTX 2070 SUPER/PCIe/SSE2"
  • glgpu[0].HasGLNPOTSupport=1
  • glgpu[0].CanCompileProgramGLSL=1
  • glgpu[0].GLFrameBufferOK=1
  • clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
  • clgpu[0].CLDeviceVersion="1.2"
  • clgpu[0].IsIntegratedCLGPU=0
  • clgpu[0].CLMemoryMB=8589
  • clgpu[0].CLName="GeForce RTX 2070 SUPER"
  • clgpu[0].CLVendor="NVIDIA"
  • clgpu[0].CLBandwidth=3.680000e+11
  • clgpu[0].CLCompute=3775.294473
  • clgpu[0].CLRawDeviceName=GeForce RTX 2070 SUPER
  • clgpu[0].CLRawDeviceVendor=NVIDIA Corporation
  • clgpu[0].CLRawPlatformName=NVIDIA CUDA
  • clgpu[0].CLRawPlatformVendor=NVIDIA Corporation
  • nativegpu[0].NativeName="7812:NVIDIA GeForce RTX 2070 SUPER"
  • License Type: Subscription

 

Inspiring
December 14, 2020

It's been this way for me since December 13th for me, and I was working on Photoshop renders for my Industrial Design finals in college, which stinks.  

Here are my specs:

- Apple MacBook Air 2015

- MacOS Big Sur 11.0.1

- Adobe Photoshop 2021 

Participant
December 14, 2020

I've just sent it to your e-mail!

Inspiring
December 14, 2020

@wiliamjk Could you send me a copy of the problematic file? This would help us to triage. Sympa@adobe.com Thanks, Sympa. 

Participant
December 14, 2020

@JeffreyTranberry since the newest update I've been having this issue. It seems to be only PSDC files not local. I also can not export image, copy any work done on the file to a new one, or save as local or vise versa. I turned Generator off and it helped for a bit but started back up again when saved as cloud. I also did a insane work around which works about 40% of the time. 

Inspiring
December 14, 2020

same problem! Cannot save any of my work since updating to 2021

Inspiring
December 14, 2020

When trying to save a psd file, I get a message 'cannot save due to program error'. 

Inspiring
December 14, 2020

Same problem, windows 10 and ps 2021.