P: Sky Replacement Crashes after latest Update

Have you tried the 23.0 update that was released today?

Hello, I am running 22.5.1 on my Imac running Big Sur, and am here to tell you it has not been fixed. I have tried launching this numerous times, and still no success. I have tried with disabling the graphic processor and enabled. No difference. In fact, when launching the Sky replacement, it doesn't even give me the dialog box to have me choose a replacement sky. It automatically applies one, and then freezes the whol application. I have to "force-quit" the app every time, thereby losing my work. Any updates or other items I can try? Thanks

Hi there,
After the update to 22.5(Windows german Version), the function replace sky no longer works. I get the error message: "The process could not be carried out because a program error has occurred". After that, I have to close Photoshop via Task Manager because the application has stopped responding.

Thanks for reporting. Engineering is readying a fix for an update. Stay tuned. We'll update this thread when the fix becomes available.

I just used the sky replacement option on some drone shots a few days ago.

Then I tried today with my normal process - Import into lightroom, combine photos in HDR, then edit in photoshop, then sky replacement. When I click sky replacement it pops up with the alert       "Could not complete request due to program error" and it won't even open the sky replacement box. Both Photoshop and lightroom are up to date, I've tried restarting the programs as well as computer but I'm still getting the error code.

I can't even find a forum for this so I'm not sure what to do.

Luego de la última actualización (agosto 2021), con las nuevas características de la herramienta "reemplazo de cielos", con cada intento de utilizarla recibo el mensaje "Could not complete your request because of a program error". Es decir que no funciona según el comportamiento nuevo no con el anterior. Además, la mayoría de las veces, luego de este error tengo que cerrar Photoshop desde el administrador de tareas, puesto que no responde el comando de salir (aunque aparentemente puedo seguir editando).

La versión de Photoshop es la 22.5. Corre bajo Windows 10.

Probé (tal como sugieren algunos posteos y videos) deseleccionando "Usar procesador gráfico" en Edit        ->  Preferencias -> Performance, pero con el mismo resultado.

Agradeceré cualquier ayuda y/o consejo.

{Thread title edited by moderator}

I am currently using v. 24.5 on Windows 10.

Starting with v. 24.4.3 and now 24.5 when I attempt to use Select>Sky I get the following pop-up:

Could not complete the Sky command because of a program error.

After running the diagnostic tool I get the following:

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 22.5.0 20210809.r.384 ce617de

0          address: 0x00007FF7A77B4652      base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: xmlListWalk:-1 in n.a.

1          address: 0x00007FF7A5C63D54     base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

2          address: 0x00007FF7A5C632B9      base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

3          address: 0x00007FF7A50BF544      base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

4          address: 0x00007FF7A50BF181      base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

5          address: 0x00007FF7A50BF3A1     base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

6          address: 0x00007FF7A50BF1A1     base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

7          address: 0x00007FF7A50CB79D     base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

8          address: 0x00007FF7A5CA6C35    base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

9          address: 0x00007FF7A5CA9708     base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

10        address: 0x00007FF7A5CA914B     base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

11        address: 0x00007FF7A5C83069      base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

12        address: 0x00007FF7A3706E09      base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

13        address: 0x00007FF7A3706EA6     base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

14        address: 0x00007FF7A36FA6F8     base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

15        address: 0x00007FF7A3711191       base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

16        address: 0x00007FF7A399A065      base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

17        address: 0x00007FF7A36FCDEB    base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

18        address: 0x00007FF7A395A512      base: 0x00007FF7A3220000 module name: 'Photoshop.exe'            symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

19        address: 0x00007FF98DB47034      base: 0x00007FF98DB30000 module name: 'KERNEL32.DLL'     symbol: BaseThreadInitThunk:-1 in n.a.

20        address: 0x00007FF98F162651        base: 0x00007FF98F110000  module name: 'ntdll.dll'      symbol: RtlUserThreadStart:-1 in n.a.

I found the fix! Revert back to Photoshop 22.4.3 and it will work like a charm.

I did that by going to Creative Cloud and selecting the three dots to the right of the Open button on the Photoshop line, then clicking Other Versions and installing the version above.

If you have auto-updates on, you'll also want to turn that off. 

Good luck!

To both @defaultw5xvlvy1d2j0 and @Sage5C11 I'm sorry to hear you are having trouble! I'm on Windows 10 Pro running v22.50 and not experiencing any problems so far. I ran the Sky Replacement tool through a fairly rigorous test after another user had a problem here: Re: Sky Replacement in Photoshop - Adobe Support Community - 12335926.

I also provided a test image which you are welcome to try. Click on the blue download icon in the lower right hand corner.

https://community.adobe.com/t5/photoshop-ecosystem/sky-replacement-in-photoshop/m-p/12337783?attachment-id=80404#M577037

Can you tell us at what point in the process you are getting that error message? Is it while you are flipping through the previews of different skies? Or when you try to save the layer group? Is there anything unique about the original image file? Do you get the error on any file where you try to replace the sky (including my test file)? What other troubleshooting steps have you tried? Did resetting your preferences as @Ged_Traynor suggested make any difference? Let us know how it goes!