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Ahmet_Burak
Participant
October 10, 2024

P: There is no image in the preview section of the project

  • October 10, 2024
  • 78 replies
  • 20041 views

Hello, today, while I was working on a project in Premiere Pro, the preview image suddenly disappeared. In Adobe Premiere Pro and After Effects, the video preview does not open in the part where the preview screen is located. When I press the space bar, the sound of the video starting is heard, but there is no image. I searched in many places, but I could not find a solution. I deleted it and reinstalled it, it didn't work, I cleared the media cache and it didn't work, I downgraded or upgraded the version and it didn't work either. I tried and many other things but I couldn't find a solution. I am sending the screen recording as an attachment. I would be very happy if you could help me. 

(my system properties
i7 13700h
gtx 4060
32 ddr5 ram
1tb ssd
The video I was working on was a very simple edit, so I don't think it was caused by a system freeze.)

    78 replies

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    E
    elise_7150
    Participant
    February 14, 2025

    Depuis l'installation de la version 25.0 (j'ai installé aujourd'hui la nouvelle, mais pas de changement), je n'ai plus aucune preview ni en source, ni en programme.
    Je lance, j'ai bien le son mais aucune image.

    Si j'agrandis mon écran, j'ai des bugs d'affichage.


    Ma carte graphique vient d'être vérifiée, tout a été désinstallé et réinstllé, ordi éteint et relancé, je ne sais plus quoi faire... Et mon backup technique non plus

     

    R Neil Haugen
    R Neil Haugen
    Legend
    January 29, 2025

    Simply posting " 566.36 " which is the way the driver number is written out (and yea, that's weird but oh well) ... in the web browser immediately pulled up a bunch of issues with black screen, overheating and such. 

     

    Roll back or move forward on the driver.

    Everyone's mileage always varies ...
    jersnav
    jersnav
    Participant
    January 29, 2025

    Drivers below in image.

    jersnav
    jersnav
    Participant
    January 28, 2025

    There is no video displaying in my program monitor, only black.

     

    Specs:

     

    Premiere 2025 on Windows 11 Home 24H2, OS Build 26100.2894

    HP Victus laptop: with 13th Gen Intel(R) Core(TM) i7-13700HX 2.10 GH, RAM 32.0 GB (29.7 GB usable)

    Display Adapters are Intel(R) UHD Graphics and NVIDIA GeForce RTX 4060 Laptop GPU.

     

    If I force the Intel UHD Graphics device to use the generic Windows display driver the problem resolves. But this is a workaround, not a legitimate fix.

     

    Any other ideas?

     

    Thanks!

      R Neil Haugen
      R Neil Haugen
      Legend
      January 28, 2025

      What media, and what GPU driver do you have?

      Everyone's mileage always varies ...
      P
      Piet27552997y16l
      Participant
      January 14, 2025

      Dit hielp, op basis van HP Ondersteuning

       

      1. Schakel de laptop uit
      2. Koppel het netsnoer en alle externe apparaten die op de laptop zijn aangesloten los
      3. Houd vervolgens de aan/uit-knop 30 tot 40 seconden ingedrukt.
      4. Sluit nu het netsnoer weer aan en zet de pc aan.

       

      En alles werkte terug naar behoren

      W
      wfbm_3573
      Participant
      January 9, 2025

      Hallo,

       

      ich habe Premiere Pro auf meinem neuen leistungstarken Laptop installiert und bekomme seit Beginn kein Video im Programmfenster angezeigt. Selbst wenn ich die vorgeschlagenen Beispielvideos importiere ist nichts zu erkennen. Ich habe schon viele Beiträge gelesen und alle möglichen Einstellungen geändert - bisher ohne Erfolg.

       

      Ich habe Version 25.1 und auch mit der BETA keine Änderung.

       

      Kann mir bitte jemand helfen.

       

      Gruß Christoph

        Ann Bens
        Community Expert
        Ann BensCommunity Expert
        Community Expert
        January 9, 2025

        Help us to help you:

        How do I write a bug report? - Adobe Community

        S
        Sam25246618vkbs
        Participating Frequently
        November 21, 2024

        Hi @jamieclarke Yes i have the NVIDIA app and installed the latest update of the Studio Drivers. I even performed a clean reinstall multiple times just to be sure. 

         

        I don't have any custom scaling on my OS Display Settings. 

         

        The weird thing is if i toggle Full Screen in Premiere Pro the footage runs perfectly. It's specifically the Program and Source monitors not loading anything in Premiere. 

         

        And in Lightroom my pictures don't load in at all. 

         

        jamieclarke
        Community Manager
        jamieclarkeCommunity Manager
        Community Manager
        November 20, 2024

        HI @Sam25246618vkbs - Were you able to update your driver?  I saw Nvidia released a new app that can install drivers for you.  Do you have any custom scaling in your OS Display settings?

        S
        Sam25246618vkbs
        Participating Frequently
        November 20, 2024

        Same, still no solution. This has massively stagnated my work. 

        I called HP customer support and they said they can't help me with software related issues, only hardware.

        I had someone from Adobe help me yesterday. They remotely connected to my laptop and tried lots of different things (rolling back different versions of Premiere, updating drivers, switching to different drivers). He helped me for 2 hrs and couldn't find a solution.

        He told me to try updating my bios again (which i have already done 3 times) 

        I tried contacting Microsoft to help me update my bios, maybe i am doing it wrong, but i am unable to reach them (the only phone number they have connects to an AI which redirects me to their FAQ on the site which hasn't helped me).

         

        So i am still stuck on this issue. I don't even know what caused it. Premiere worked perfectly and then one day it suddenly didn't.

         

        I'm so desperate at this point i'm debating turning this laptop in and buying a new one. 

        H
        hshsw_3739
        Participating Frequently
        November 20, 2024

        Yes, the post merger confuse me when I want check update for my solution. The issue is different too..

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