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Alfian_H
Alfian_H
Participant
February 10, 2026

Premiere Pro 2026 Not Responding then Crashing After Moving Files to Another Bin/Folder

  • February 10, 2026
  • 1 reply
  • 15 views

So I have updated the Premiere Pro from 25.6.4 to 26.0 and it updated smoothly, then I continued the editing. When I was still in Premiere Pro and decided to move files from one bin/folder to another folder, the software was suddenly not responding then crashing. Well it’s complicated because this happens everytime I reproduce the steps until now. It won’t happen if I do cut/copy then paste, but files can’t use cut feature. Please help me with this case ASAP because this didn’t happen in previous version. Only 26.0 version that causes this issue.

    1 reply

    R
    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    February 10, 2026

    Hi ​@Alfian_H, 

    Thanks for submitting your bug report. I’m sorry your Premiere is not responding as expected.  When this happens, does it crash and fully close, or just hang and require a force quit?  Does the option to Send Crash Report to Adobe pop up on restart?  

    Can you provide more specific steps to reproduce the issue?  Can you make a screen recording of it?  I assume you’ve restarted Premiere, cleared the cache, etc.  We need a few more details to try to help with the issue. Please see: How do I Report A Problem?  Sorry for the frustration, and thanks for reaching out.

    Alfian_H
    Alfian_HAuthor
    Participant
    February 11, 2026

    I have cleared the cache and restart Premiere. It hangs and freezes, and the only options are to quit or wait. But the wait was very long. I attached the screenrecord to reproduce the issue. The step only drag and drop the file, from one folder to another folder.

    R
    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    February 11, 2026

    Hi ​@Alfian_H, 

    Thanks for the video; it's super helpful.  When you say Files won’t sue the cut feature?  What does that mean?  I was able to cut all the file tapes and paste them elsewhere, but I may be misunderstanding.  If you try draggins in a different view, does that make a difference?  How about in the Editing/ Assembly workspace rather than Effects?  Any difference?

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