Bug Reports

Hi Adobe team, I'm creating a series of AR experiences in Adobe Aero and have encountered a consistent issue with thumbnails: Problem:Even after correctly uploading a custom thumbnail image (JPG, 2000×2667, <1MB) via the Share > Thumbnail panel and clicking “Apply Changes”, the thumbnail:• Does not appear on the public share link preview (https://adobeaero.app.link/...)• Does not show up on the white “Loading…” screen when the link is opened on mobile (iPhone)• Does not display when the link is pasted into platforms like Viber or opened in an incognito browser What I’ve Tried:• Uploaded the thumbnail multiple times and clicked “Apply Changes”• Created a brand new share link by duplicating the Aero project• Tried different JPGs, resolutions, and names• Tested in incognito browsers and multiple apps (Telegram, Safari, etc.)• Even used external debuggers (Facebook Sharing Debugger) — confirms no metadata is embedded What Does Work:• The AR experience loads and ru

A .glb file that previously opened without any issues in Adobe Aero is now failing to load. This file has not been modified and remains structurally identical to the version that worked before. It opens correctly in other tools such as glbviewer.net and Blender, indicating the issue is specific to Aero—potentially introduced in a recent app update.

Sürekli uygulamadan atıyor..

Aero sur Android ne fonctionne pas. Il initié la scène puis revient sur l'écran d'accueil de l'application.Samsung Galaxy S24, sur Android 15.

Aero has bug, I cant see Antthing, when I scan QR code, maybe Aero can't turn on camera in mini app.

Hi all!Long time XR developer, first time Adobe Aero user (surface tracking beats all other webAR options rn - very nice!)I have a tree with an animation exported from Blender. If i import this back into an empty blender file, everything is there and works as expected, animation is looping properly after 8 seconds/200 frames. If i import it into Aero and play the animation on start, it always cuts off at 4 seconds.I checked the few settings in the Aero animation panel, the clip length is set to 8, speed to 1, no transition and it's set to looping. Even if i extend the animation to 16 seconds (since i thought it might be a bug where it just cuts the animation in half) it stops and jumps back to start after 4 seconds.If i import the same model as fbx, it works fine and plays the animation in full but the materials don't look as nice. Any tips??

Hi everyone,I'm currently using Adobe Aero Beta (Desktop) and I'm having an issue where imported assets (including built-in assets) do not show up in the scene. The strange thing is — these same assets were showing properly before . Now when I add them, I can see their names in the Scene panel, but nothing appears in the viewport. And also, my previous project also show nonthing in the panel.Here’s what I’ve tried:- Delete & reinstall Aero- Restarting Aero- Creating a new project- Using different built-in assets - Checking position/scale (set to 0, 0, 0 and scale 100)- Internet connection is stableI’m using ASUS TUF Gaming A15 with NVDIA GeForce RTX 4050 Laptop GPU.Is anyone else facing this issue or knows how to fix it?Thank you!

I am new to Adobe Aero and downloaded it for an assignment, but when I go to create it will respond to any button except, starter assets. There is no response and nothing will apear when I click anything under it. Is there something I am missing as to being to use Aero? I have beta for desktop downloaded.

An error message after scanning QR code on iphone without App installed. Something like "Trouble when loading experience. Experoence may have been deleted"

When scanning a QR code, users aren't able to see experience unless the Viewer is installed on their phone for Android. In the past, users were able to see the experience without having to download. Reproducible: Scan Aero QR code without app installed. User is taken to Instant App screen to download the instant app. User is then sent to browser instead of experience. Latest version of Instant App on Android. Expected Result: Showing of experience after instant app downloaded. 

Hi! estoy teniendo problemas con el programa Adobe Aero con la importación de imagenes. Me marca los siguientes errores:  Para probar, puse un elemento en 3D que si se pudo visualizar pero cuando puse una imagen del mismo programa no se podía visualizar, aqui adjunto prueba:  Necesito ayudar para solucionar esto, es muy raro que pase con las imagenes que pone el mismo programa y se no se puedan ver, solo se ven los contornos. 

When patterns are applied in Dn with a "repeat" value of more than 1, the added patterns repetitions do not apply on import to Aero - completely breaking the artwork. 

Is there a resolution to the Geospatial Creator not loading?I can enter a location using Google Maps, but when it switches over to the Aero environment, nothing loads, and previously located models have no Google reference.

So I was working on a project that was getting updated daily and when I added more content then went to Apply Changes, it no longer will update the changes. The error appears at the bottom "Unable to Update Link..." I had just updated it a few minutes ago then made some small changes and sent the update again and now it doesn't update anymore.  Issue: Project can't be updatedReproducible: YesIntended Result: Updated project.

Hello.Adobe Aero crashes when I select "AnchorType→Location→select 3D Earth"This didn't happen when I tried it on February 6th.Why??

Hi! I am new to Adobe Aero. I created a scene and tried to export it, but when I attempt to share it, I keep getting an error saying, 'Something went wrong.' I’ve rebooted my system and tried other methods, but nothing has worked so far. Any suggestions?

Hoping that someone can help me with this ongoing problem. I build my experiences on my Aero desktop (works perfectly, no notes) but when I open them to record and share on my iPhone 8, running iOS 16.7.1 they load to an untappable Tap to place screen. Only way out is to reboot the app, which returns to the menu, reloads to Tap to place screen. etc etc. This happens 97% of the time, I think I've managed to view my creations in live AR about 3 times in the past fortnight.Phone has plenty of storage, no other issues, happens across all wifi and data connections.Pretty hard to stay excited about our AR future from a blank screen, even harder to keep my clients excited about THEIR AR future on a blank screen. Any ideas to get past this one?Thanks in advance for any advice at all 🙂

Hi if anyone had any insight on this issue i would really appriceate it. I've been troubleshooting an Ar Vr game I made that I need to put on my portfolio. It is 51 MB map which is kind of large, but Ive made maps in Aero in the past that are well over 60MB and they still work great to this day. Nobody has been able to play it no matter how much I try to delete from it and decrease the file size. Do you think this is just because Adobe hasn't touched Aero in like a year 😞 Can anyone else try to open it? Here's the link

Hola, estoy trabajando desde mi computador, cuando hago la previsualización de mi trabajo puedo ver todos los elementos, estoy trabajando con secuencias de imágenes en formato ZIP, porque los elementos están animados, ya todos están activados para que se animen, cuando genero el QR, desde mi celular un iPhone 12 pro, solo se me ven 3 elementos, los demás no salen, probe haciendo ajustes de posición, generando de nuevo el código, pero, aun así, nunca salen todos los elementos que están animados. ¿Qué puedo hacer en ese caso?Lo otro es que desde mi celular trato de seleccionar un archivo ZIP porque es una secuencia de imagen animada y no me deja seleccionarlos.  

Ip12 can't see project in spite off I turn on my camera for Adope Aero. You can see in my video. Any one know how to fix it, please let me know. thanks

The latest Adobe Aero update (desktop version 0.23.4) has been a huge disappointment for me. It added a few new features, but it also introduced many new bugs! The app is now very slow and laggy. Directable characters have lost their animations, so they are no longer directable. Replacing assets has become a hassle, especially when there are many objects in the scene. With all these new bugs, the app is practically useless. I wonder if anyone at Adobe actually tested the new version before releasing it to the public!

SInce the last update Adobe Aero can't find surfaces so my model can't appear. I use an iphone 12pro.I 've tried with an anchor but it's very buggy. It was working perfectly well before. Anyone else with the same problem?

After upgrading Adobe Aero the animation clips for Directable Characters are gone. No matter which character is selected and have tried updating Creative Cloud Desktop, uninstalling and reinstalling Aero to no avail. Same happens independent of machine as I have tried using a PC and a Mac: both machine do not show Animation Clips and only "none" is present. Does Adobe know about this issue, and is there a remedy? Aero Version: 0.234 (#125)

Hi, I'm trying to import animations from Adobe Maximo to Adobe Aero, but without success, the error "RT3D Import Failed" appears. As you can see there are no special characters or spacing But when I import characters from Adobe Maximo to Adobe Aero there is no error. My PC Specs:Processador AMD Ryzen 7 5700U with Radeon Graphics 1.80 GHzRAM instalada 16,0 GB (15,4 GB utilizável)Tipo de sistema Sistema operativo de 64 bits, processador baseado em x64Edição Windows 11 HomeVersão 23H2Can you help, I'm doing important work for a school. Thanks,

Hello,I am currently teaching an introductory course on virtual reality using Adobe Aero. However, all the students in my class who have an Android smartphone are encountering a bug.When using an Anchor Image, the application never manages to recognize the image. I have tried various types of images, always following Adobe Aero's recommendations and those from the community.This issue is also reproducible on my own Android device.Thank you in advance for your help!Guillaume