Creative Cloud Services

Bonjours,J'ai beaucoup de problèmes de synchro avec creative cloud.J'ai toujours une 30ene de fichiers qui affichent cette erreurs : synchro de << nom.ext>> impossible.Je n'arrive jamais à faire la synchro avec ces fichiers. Il y a t'il une solution à ce problème la ?De-plus la synchro desfois dure des heures sans se terminer.merci

HI  : )when i´m uploading a file in the CC there is shown the process-bar as usually.But when it should be loaded it´s NOT shown in my CC Folder!!! It´s not there, like never been loaded.WHY happend that?AndHow can I fix it? Hope anyone can help  : )With best regardsDaniel

I am new to LR - I synced my digital photos folder and quickly get to 19.7 gb of 20gb used. PC VERY slow. So, somehow found files in LR (presume indexes / albums on PC) and deleted all.So, photos still in windows folderSpace in web storage still full, BUT creative cloud login says I have no files.What do I do to free up the space??Thanks.MJD

I opened Creative Cloud this morning. It updated.Now my fonts no longer sync. When I access the Fonts tab all I see is a spinning circle. A reboot did not help.

I am receiving this message when trying to access my files on a web browser.  I have tried different browsers and different connections and still no success.  Any help would be greatly appreciated.This page is temporarily unavailable. We'll be back soon.We're working quickly to resolve the issue and we're sorry for the delay. Please check back or see our status site for updates. Also, help is available in the Creative Cloud forums.Thanks for your patience!

Have been using CC for months no issues, this last 48 hours however, despite my Mac saying all files are synced, the files are not syncing, as the other Mac that shares with me cannot see any files I save and vice versa!??? Have re booted with no effect... any ideas??

I have a the creative cloud license and was wondering if it's possible for people with free accounts to delete files from folders I collaborate with them? I'm starting to think only licensed users can actually delete others files when given edit permissions.Thanks

After i upload files and click send link, i open the link but it is showed the page is unavailable, is there any problem of the Adobe Creative Cloud Assets? Or the file short cut link that Adobe created by system is wrong?

Creative Cloud says my storage is full at 100%. I have only used 2.34 G of 100 G but it says it is full. ???

I'm currently using the creative cloud, whenever try to upload a file, it would say it is completed the upload. But the problem is that the file is completely nowhere to be seen! Is anyone else having this problem?

Is there a special way to save vectors in the cloud?

Creative cloud creates duplicate files on my computer in a "Creative Cloud Files" folder. I thought the whole point of "the cloud" was to store files in "the cloud" but I recently discovered that everything I put on the cloud was also in a folder on my computer called "Creative Cloud Files." I'm obviously not doing something right. Can I turn this off?

I made a mistake on my CC Libraries by deleting items that I didn't think I needed, not realizing the documents that had them would no longer be able to use them. I tried restoring them through the "Properties" pane per Adobe help, but that didn't work (And Adobe says "you MAY be able to restore them").So wondering WHERE in Finder/MacOSX these are stored, so I could perhaps recover from my backup prior to the inadvertent deletion. Seems to be in "Temporary Items" but that folder is a mess, wondering if there are any more specifics.Thanks!

We are a large format printer producing Plans & Drawings [Blueprints is the American name of these] , we receive the PDF files from our clients using Dropbox or a File Download facility. Generally the files are too large to be sent attached to email.We use Adobe Creative Cloud and Adobe Acrobat DC to manipulate the PDF's.Is Adobe Creative Cloud an option for us to use in some way fro clients to send us their PDF's?

Hi there,My quota is being shown as 63.7% used even after deleting all the archived files. I'm only using 7.6 GB at the moment which is less than 10% of the 100GB quota.Any help with this will be greatly appreciated.Cheers,Stephen

Hi, I had a collaboration folder with someone who I haven't spoken to in a while. She was still a collaborator until today or recent (I guess), I didn't really bother to check. We had a shared folder where we were supposed to make music together (professionally) but she kind of stopped (she's also no longer a collaborator, I just checked). However the folder was full of my files (audio, pdf, etc) and all of the sudden all files are missing except for the Logic Pro project files. Only Logic Pro project files remain literally everything else just disappeared. Also the missing files are not in the archived files area... PLEASE HELP!!Also, in 'archived' I have thousands of files that end with '.undo' and have weird names. I have no idea what these are? Does someone know?Thank you very much, I really hope someone can help!!!

In other words: how can I store files in the cloud without syncing them to any device? I want to move them into the cloud to free up space on my hard drive. Is that possible?

A lot of our team files were automatically moved to the archive (and trash can on our computers). Each folder was left with one file inside. This happened Thursday, 1/11/18 around 9:30 PM Pacific. Obviously, this is time consuming to fix, but the question is, how to prevent it from happening in the future. All members of the team had the same problem. One file left in each folder.

Goodmorning,For a better workflow, we try to make different library's in the cloud (cc Library) for different clients. However in some library's that we already created, many vector files have adding themselves randomly in different maps. So, when we dragged files (or imported) from illustrator for example to photoshop or indesign, the files sometimes have added in the library automatically. And we don't want this ofcourse, because we want to create some structure. So the questions are:- How is this possible? - And how can we switch it off? So that we only depend ourselves what vector files are coming in the cloud.Hope someone can help us, Many thanks in advance!

Current situation: I use the Creative Cloud Folder to store my Library, Preview Files and Catalog Backup. Future situation (backup): I want to export my pictures as a library, including the RAW-Files to back them up in the Creative Cloud. As my pictures are about 750GB, I don't want them to sync with my PC (that only has 25GB storage)Question: How can I only sync the library files (that I need to access offline after syncing) and exclude the backup library with the RAW-Files from syncing with my PC's hard disc?Thanks a lot for you help!

Hi,i recently bought the 20gb photography plan from adobe. The issue is that despite me turning off sync from my desktop (since I want to use creative cloud only for my phone), it shows up 20.99 gb of 20 gb used. There are no files on creative cloud to view (in shared or archive either), and I am at my wit’s end about how to resolve this issue!any help would be appreciated!

I got Creative Cloud on my Mac a few days ago and is pretty new with Adobe, but a problem I can't seem to fix is that none of my files that I try to do download in the cloud won't sync at all. There is a folder in Finder called Creative Cloud where my files is supposed to sync but for some reason a red warning triangle pops up every time. When I save the files that I have worked with they end up there but won't sync. I also tried to archive them in the web version of the Cloud but then I was just told that a problem had occurred. I have tried to restart the sync by turning it on and off and tried to restart i desktop application but I cant seem to make it work... Help!Marius Soløst

HiI just synced about 20gb of files in my Creative Cloud Files repertory. I close my computer and when I open it again it has to sync everything again. Does it do that every time? If so, what's the point if I have to wait 2 hours every time I open my computer?

Hello,I recently attempted to move a large amount of high resolution images to Adobe Assets. It seemed to bog the whole system down, so I stored my images on an external drive. However, now despite having about 20 gigs left on my cloud storage, even small files fail to sync, or save back to Assets. The error says "Unable to sync due to server error." I need Assets to work properly in order for business to run smooth around here.Thanks in advance for any help.

Dear fellow Adobe product users and Adobe support teamI have been experiencing problems with adding new files to the CC for the last couple of weeks. I have a licence for all CC products provided by my university. I am using the CC2018 apps on Windows 10 64bit, however this is not relevant I believe, because adding via website is not working for me either, not depending on which computer I log in into my CC account, therefore it cannot be an issue of firewall or my sortware/hardware configuration. The desktop app is notifying me "unable to sync due to server error" and the CC asset website is telling me simply that "error occured".What does work is deleting the files, and it works even from the desktop sync. Adding anything is not possible by any means and I have no idea why. Is there a way to resolve this?Looking forward to your replyKind regardsWojciech Szmyt