Creative Cloud Services

On W8.1 creative cloud has recently (the past few days) changed its behaviour.There is a "root" cloud folder called "Creative Cloud Files". Within that I have a tree structure of working folders. This structure has always worked like any other file structure - until recently.Now, if I navigate to a sub folder within "Creative Cloud Files" all is OK for a few seconds and then the folder changes back to "Creative Cloud Files" again. When I set up for a copy, by the tine I perform the copy the cloud folder has changed to the "root" again and that is where the copied files go. Every time I want to open a file - the folder has changed again.This is seriously annoying!Any suggestions?ThanksJack

Pretty sure this happened after I rolled back OSX El-Capitan to Yosemite (necessary to keep using M$ office)...My CC folder has disappeared from Finder. And in the CC App preferences, under "Files" if I select Sync "On" the Folder location remains greyed-out. I cannot specify it and it does not re-appear toggling off to on.The files are all still there viewed online in browser.Anyone know how to fix?

For eg., I like the feature where I can download from Adobe Market and it saves the files under "Market Downloads" folder. But, there is no folder structure for My Library for me to browse and save files.The only way to browse the My Library assets is through the tiny Libraries panel in the software.Also, if I have file syncing off, its annoying to see that I can't download psd files I save it to My Libraries from Creative Cloud website. But, there is option to download for all adobe market files.

I have single app subscription and I backup my project files in the cloud. But suddenly Creative Cloud deletes my files!!!!!! This is unbelievable. Hours of projects that I have worked on are not in my folders any more. I just get mountain lion notification that this and that file was deleted. How come is this possible when I PAY monthly money for this software.Help me out to recover my files. ASAP.Thanks.

I need to work on an indesign project at home but I don't seem to be able to sync fonts on my home mac. Mac at work is fine. I go to Assets/Fonts then fonts fail to appear? Any ideas?

Upgraded and now typekit won't load or sync.

I recently changed jobs. My Adobe CC was linked to my old work email. They took that down to give it to my replacement. I then created a new CC account with my personal email.All the phones that I had on lightroom mobile are now gone (I had 100s that I edited on my phone)What's the best way for me to get them back? Is there a way for me to get them back? I had the idea of going to my old work place, switching the account to my personal email, and having them set up a brand new one for my replacement, would that do it?Thanks,J

when I add new documents inside the Creative Cloud Files folder, the sync arrow on the app keep spinning but nothing is syncing to the Cloud. please helpThanks

I've been trying to add Microgramma to my synced fonts via Typekit, but I can't see it.Considering that it has existed for over 60 years, I thought for sure it would be included in the Typekit library.Is Microgramma available through Typekit?If not, can it be added to the Typekit library?EDITED TO ADD: For the record, I am a Creative Cloud Complete subscriber (which, as I understand, includes the Typekit Portfolio Plan).

Hello.  I signed up for Premiere Pro in the Creative Cloud.  I discovered that alot of free tools come in the Creative Cloud and I am trying to use them.  I am specifically trying to add fonts from Typekit to upload to my website, but it does not give me the options to add fonts.  Any thoughts on how to fix this?

Hi, I am on the full creative cloud $49.99 for month membership and I'm told it includes Typekit but when I try to log in it asks what plan I want?

I am also having this issue. It wouldn't be a problem except my fonts that are through TypeKit are synced with CC so when I open a document using one, it cannot sync and there is nothing on the CC screen that will allow me to quit or reinstall it. This is really a stupid issue to interrupt someone's workflow, and the other posters here shouldn't have to continuously uninstall and reinstall the software to get it to work.

Hi,I'm having some problems with my typekit fonts. I have previously synced fonts but now they have disappeared and won't load in my CC desktop app. I have logged out, quit and restart to no avail. I have the latest version of the CC desktop app and when I go into preferences to turn of the typekit sync function it's blacked out and won't let me change it. Any help would be much appreciated

Hi I'm new to Photoshop. A friend sent me a PSD for me to edit. She has used fonts I don't have. I googled and found some instructions telling me I could turn it on in the Creative Cloud Desktop app. I found the option under Preferences/Fonts per the instructions but the option was already turned on. Photoshop still tells me 'Typekit is off'. How do I make Photoshop see the Typekit fonts?

I need a font called Trajan Pro for a client's project. I have Photoshop CC and it appears that I can obtain that font but am unclear if it is free with my subscription or if I need to purchase it.  The adobe site shows "plans" but I am confused by them.

I can't sync files and the Folder Location option is greyed out in the creative cloud app so I cant choose another folder. It looks like the folder was deleted and restored now the app seems to have lost track of where to sync. I've tried reinstalling the creative cloud app without success.  Any suggestions on how to restore the link would be appreciated. Running OSX El Captain. Thanks.Update - I did create a new admin account to see if I could get it to work -  it does - so the challenge is now how to reset my existing main mac account so that it begins to work again - hopefully someone knows which files need to be tweaked to get this working.

help please...

Hi there,I work for a company that has a business use account for Adobe CC products. My colleague and I are not able to use the same Typekit fonts on our respective machines, fonts based out of the master account. What are we doing wrong?Thanks!

Was working and suddenly found missing links on my file, when checking my creative cloud folder that i'm working from, all files are gone!From 25G used to 0.1%We are a an international agency who trusted the cloud and were using it for a year now, went through some troubles, but this is the worse that can happen.We need the files, days of work worth a lot!Please tell me that we can get the files recovered.

All my files are suddenly labeled private, I cannot click on the "create link", nothing happens there...

I just updated my work computer last night to El Capitan, and my Creative Cloud Files folder on my finder menu disappeared! I'm trying to figure out how to re-link it to the Mac, but when I search through the Adobe Creative Cloud folder and apps I'm not seeing anything about syncing files...I don't even see creative cloud files anymore, but I found it under Adobe Document Cloud(??). It's so much easier to switch between computers for work / working at home with the cloud access!! Help!

Unable to create the Creative Cloud Files folder.  This is the place I go first.  The on-line help says to go here and then under file I can enter location of the Creative Cloud Files folder, but as you can see I don't have that option.  Only to hit the Start Syncing button.The Creative Cloud File folder is not at the destination it is pointing to because that Hard Drive no longer exists. clicking Retry gives me the exact same error, clicking Restore does the same, but without the Retry button.  Meanwhile my Creative Cloud App screen looks like this, (until I click Turn File Sync Off):I know where my Creative Cloud Files folder is, I just don't know how to tell that to the CC app.Thank you SO much for any help!Michele

hello yalli can't connect to my cc library on photoshop or illustrator. When i make a new library this does show up on the web cc color.Also my storage says it's full but there are no files in there.Please advise  

Just getting started using shared CC assets. I can see and use the first batch of imaged shared with me just fine in my library in Illustrator. Recently a second batch of images was added to the shared CC folder, but only the first batch of images is visible in my library in Illustrator, not the second batch. When I click on the CC button in the bottom corner of the libraries window it says "all libraries are up to date." What am I missing?

Hi, I am sure I deleted all Files and Folders in my Cloud (20GB) but the CC Desktop App still sows the use of 1,26 GB.I need all 20 GB space! How to delete the rest?Please see attached Screenshots.