Enterprise & Teams

come si risolve il problema non si riesce a contattare nessuno !!!!!

I can create deployment packages for all apps on Win and OSX.. Only Windows Acrobat DC Pro does not install.  redownloaded and created package on two different machines (both 32/64 bit)Tried install on Win 8.1 win 7no error messages...just progress bar during install then exitsother packages created install fine

I have purchased a licence for a month to Illustrator and photoshop. the creative cloud of Photoshop says I need to purchase the program to use it, and my purchase history can not find any purchase, even though Illustrator does work. What to do?

how many users is this licence for C6 creative cloud

I have been using Adobe CC (Lr and PS) for 3 months now in my iMac on a yearly subscription basis, however I want to be able to edit my photos when I'm away from home so I installed the Lr and PS in my macbook.  But all I see is that I'm running it on a trial version.  I already tried activating it but it's asking me of a license number or serial number.  I went to my account but there are also no programs under my account.  I went to the licensing website but my Adobe ID was deemed as not authorized user.  How do I solve this issue?

I have checked and I'm logged into the right account. My company (Pearson) put me on a trial for a while like a year or something, so I'm suspecting that it has run out.I wanted to check my history to see when I started this long-term enterprise trail but nothing shows up in my purchase history / licence history... nothing!

creative cloud device licenses not showing in admin console

My team has both a named-used license as well as two device licenses. If I want to specifically use a device license on this computer, how do I do so if I have to sign in (which is using the the named-user license)? When I sign in after opening Photoshop, the named user license status is becomes active, and there are no devices listed under the device license section.

I have a Creative cloud team membership, but my apps won't download

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I can add a Complete license, but then I´m paying for the single licenses I already have since I can´t get rid of them.There is no "change plan" button.I would also, if possible, change from Team to Individual plan.

The address assigned to our CS6 Master site license is also assigned with a small CC team license and when we login to the CS6 during install it takes the address but soon after the install it tells us that there are already 2 computers using that license. This is a CS6 Master Site License so we should not get this message.

Hi,I have a lot of activation error with Adobe CS6 !We previously installed CS6 with no issues, but today, as I made a new deployement on our computers, all the products are on Trial for 30 days .... What  can I Do ?thank for your help

HI, I'm new with the cloud system. Does anybody can tell me if with a single version subscription, we can still use photoshop on two computers at the same time ?  Before with CD version, it was authorized to install the program on one desktop + one laptop computer.  Does it work as well whith these online subscriptions / cloud system ?  Thank you

Ich würde gerne die Zahlungsart von Kreditkarte auf Paypal ändern, nur leider gibt es keinen Hinweis wie das funktionieren soll! Es gibt auch keinen deutschen Support, man wird immer nur auf eine andere Seite weitergeleitet, das was mich sauer macht! Hat jemand eine Idee wie man das ändern kann?Bin verzweifelt auf der Suche nach Kontaktmöglichkeiten, nur diese sind bei Adobe anscheinend mangelware!

We switched to CC ETLA and now we are starting to create installation packages. I am not able to find our CC ETLA serial numbers from the licensing site. Only older CLP and TLP ones.Regards,Matti Mäkijärvi

I misspelled the serial no. when installing Photoshop Elements 14. Naturally it did not get reconized. Now what?

I misspelled the serial no. when installing. Naturally it did not get reconized. Now what?

When I invite team members and they try to accept, it asks them for a password, but I don't see anywhere to assign them a password.

I am trying to reinstall all of the CS6 programs from the original installer, unfortunately it fails and throws the following message "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.". Looking more closely to the installation log file located in /private/var/log/install.log I found the following message:Sep  8 00:32:53 MacBook-Pro.local installd[422]: ./preupgrade: AAMEE Installer : Exit code of AdobeDeploymentManager is (79)Sep  8 00:32:53 MacBook-Pro.local installd[422]: ./preupgrade: AAMEE Installer : Exit ...Sep  8 00:32:53 MacBook-Pro.local install_monitor[13996]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usrSep  8 00:32:53 MacBook-Pro.local installd[422]: PackageKit: releasing backupdSep  8 00:32:53 MacBook-Pro.local installd[422]: PackageKit: allow user idle system sleepSep  8 00:32:53 MacBook-Pro.local installd[422]: PackageKit: Install Failed: E

i have 5 users in CC and i need another one, do i need to speak to the same dealer that sold me the first 5 users or can i do it through adobe.com using my account?

Hi allCan some one please tell silent switch to install the CreativeCloudSet-Up.exeThanksVaishnavi

We utilized the registry setting too enable/disable browser integration with IE. With Reader DC, this no longer works, is there a way too change this within GPO or Registry settings? Basically require DC too open and view documents instead of IE Browser.

Now I like to upgrade to Yosemite, and I'm a little bit afraid of, that CS6 is not work anymore with the new system from Apple.

Hi,I support several users who are using CC 2014 under per device licenses. They've been prompted by the Creative Cloud software to upgrade to 2015, however I'm unclear about a few things regarding the device license:Do device licenses also include access to major version software updates?If so, how are they updated? All the documentation I've found approaches upgrades from the perspective of per user licenses, who download CC versions manually.Thanks in Advance