Re: Unable to Access InDesign Beta Version on Wind...

SanyamTalwar · ‎Sep 30, 2024

I have given access to chris.corradi@gmail.com.

SanyamTalwar · ‎Apr 29, 2024

Please refer to https://helpx.adobe.com/indesign/kb/data-merge-not-working-absolute-paths-macos.html

SanyamTalwar · ‎Feb 28, 2024

The fix for this issue is available in the InDesign PreRelease build(v19.3.0.057) and above. Please check if the issue now stands resolved. Download/Update the latest InDesign PreRelease build in Creative Cloud under the “Prerelease” category(Refer to “Prerelease_CreativeCloud.png” for reference) Please apply to the InDesign PreRelease in case you don’t have access to InDesign PreRelease build – https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171 If you still encounter any issues, please drop a mail to sharewithID@adobe.com. — Adobe InDesign team

SanyamTalwar · ‎Feb 20, 2024

We have been able to reproduce the issue in house and currently investigating the issue. Regards Sanyam Talwar

SanyamTalwar · ‎Feb 20, 2024

We have been able to reproduce the issue in house and currently investigating the issue. Regards Sanyam Talwar

SanyamTalwar · ‎Oct 12, 2023

Unfortunately No.

SanyamTalwar · ‎Jun 01, 2021

I am Sanyam Talwar from InDesign Engineering team, I am currently investigating the issue Can you please provide more information at santalwa@adobe.com – Reproducible Steps – What were you doing when you encountered the issue in InDesign? Error snapshot or video recording of the issue? Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue? Regards Sanyam Talwar

SanyamTalwar · ‎Feb 09, 2021

As per the snapshot, the Y coordinate is 1/16 above 0 which is negative, hence you observe the value as -0.125 in. This is working as designed. X and Y coordinates are defined as per the ruler and can be negative as well which is shown in the image. Feel free to reach out to me at santalwa@adobe.com for any queries. Regards Sanyam Talwar

SanyamTalwar · ‎Feb 09, 2021

I am Sanyam Talwar from the InDesign Engineering team. Can you please provide more information at santalwa@adobe.com – Reproducible Steps – What were you doing when you encountered the issue in InDesign? Error snapshot or video recording of the issue? Please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html) Please share the crash log as well. Regards Sanyam Talwar

SanyamTalwar · ‎Nov 03, 2020

Hi, Sorry about the trouble this issue has caused. It is currently under investigation and would need a few more details like: NFO file (Open System Info > File > Save it Creative cloud and share the download link). Steps to share file via Creative Cloud are shared here. Logs from Event Viewer. Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK. Go to Windows Logs > Application and check if you see any error related to InDesign. Share crash logs by following these steps: https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. Once done, try following these steps one by one and let us know how it goes: Remove third party plugins: Open the plug-in folder (Program Files > Adobe > Adobe InDesign > Plugins). Remove third-party plug-ins and paste them to Desktop. Remove corrupt fonts: Open Fonts folder in Control Panel. Select all the fonts, and copy and paste them in a folder on desktop. Trash the fonts from the Fonts folder. Copy and paste each batch of fonts from the desktop to Fonts folder and launch the application. If you are unable to launch the application, the damaged font exists in the Fonts folder. Identify and remove the damaged font, and relaunch the application. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/indesign/kb/preferences-folder-read-only-issue.html We're here to help, just need more info.

SanyamTalwar · ‎Sep 04, 2020

We have released InDesign 2020.1.2(v15.1.2.226) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust. If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html ) Also, please send the following information to me at santalwa@adobe.com : Reproducible Steps – What were you doing when InDesign crashed? Video recording of the crash? Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…) — Sanyam Talwar

SanyamTalwar · ‎Jun 23, 2020

We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version as it is more robust. — Sanyam Talwar

SanyamTalwar · ‎Jun 23, 2020

We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust. If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html ) Also, please send the following information to santalwa@adobe.com : Reproducible Steps – What were you doing when InDesign issue occurred? Video recording of the issue? Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…) — Sanyam Talwar

SanyamTalwar · ‎Jun 23, 2020

We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust. If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html ) Also, please send the following information to santalwa@adobe.com : Reproducible Steps – What were you doing when InDesign issue occurred? Video recording of the issue? — Sanyam Talwar

SanyamTalwar · ‎Jun 23, 2020

We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust. If you still face this issue even after updating, please send the following information to santalwa@adobe.com : Reproducible Steps – What were you doing when you encountered issue in InDesign? Video recording of the issue? Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…) — Sanyam Talwar

SanyamTalwar · ‎Jun 23, 2020

We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust. If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html ) Also, please send the following information to santalwa@adobe.com : Reproducible Steps – What were you doing when InDesign issue occurred? Video recording of the issue? Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…) — Sanyam Talwar

SanyamTalwar · ‎Jun 23, 2020

We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust. If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html ) Also, please send the following information to santalwa@adobe.com : Reproducible Steps – What were you doing when InDesign issue occurred? Video recording of the issue? Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…) — Sanyam Talwar

SanyamTalwar · ‎Jun 22, 2020

Please try the steps below: Close all the Applications. Go to Control Panel\Programs\Programs and Features. Right click Microsoft Visual C++ 2015-2019 (x64)/ 2017-2019 (x64). Click Change > Repair. Restart the system. Relaunch InDesign and check how it works.

SanyamTalwar · ‎Jun 22, 2020

We believe we have a fix available for the same, can you please apply to the following prerelease program(s) mentioned below: InDesign CC Prerelease - https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171 Please try out the latest prerelease build of InDesign 2020(v15.1.1.103) Looking forward to your response. -SanyamTalwar

SanyamTalwar · ‎Jun 20, 2020

We are aware of one crash on PDF export due to Indexed PNGs in the documents with 15.1 release. Can you please check if your document also contain PNG?

SanyamTalwar · ‎Jun 18, 2020

If you have the document in which the issue was reproducible, please share it with us so that we could investigate the root cause.

SanyamTalwar · ‎Jun 18, 2020

Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html ) Also, please send the following information to santalwa@adobe.com : Reproducible Steps – What were you doing when InDesign crashed? Video recording of the crash? Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…) — Adobe InDesign Team

SanyamTalwar · ‎Jun 18, 2020

Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html ) Also, please send the following information to santalwa@adobe.com : Reproducible Steps – What were you doing when InDesign crashed? Video recording of the crash? Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…) — Adobe InDesign Team

SanyamTalwar · ‎Feb 04, 2020

Please refer to the KB article which provides resolution for this issue: https://helpx.adobe.com/indesign/kb/preferences-folder-read-only-issue.html Please let us know if it resolves the issue. — Sanyam Talwar

SanyamTalwar · ‎Feb 04, 2020

Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html) Also, please send the following information to santalwa@adobe.com: • Reproducible Steps – What were you doing when InDesign crashed? • Video recording of the crash? • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…) — Sanyam Talwar

SanyamTalwar · ‎Jan 17, 2020

Thank you for sharing the document package. We have been able to reproduce the issue and it is under review. Sanyam Talwar InDesign Engineering Team

SanyamTalwar · ‎Jan 16, 2020

Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html) Also, please send the following information to santalwa@adobe.com: • Video recording of the crash? • Please provide sample document(s) to us to reproduce the issue? Please package the entire document (To package the document, choose File → Package…) — Sanyam Talwar

SanyamTalwar · ‎Jan 13, 2020

Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html) Also, please send the following information to santalwa@adobe.com: • Reproducible Steps – What were you doing when InDesign crashed? • Video recording of the crash? • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…) — Sanyam Talwar

SanyamTalwar · ‎Oct 05, 2019

Hi, Great to know that you were able to restore the file by exporting to IDML. There are multiple factors both internal and external to InDesign application that can lead to document corruption. Please email your InDesign file to santalwa@adobe.com and I will take a look at the document. If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.

SanyamTalwar · ‎Jul 10, 2019

Thank you for sharing the package, I have received it. I tried to work with the package on MAC with updated links but the issue was not reproducible. We are currently investigating the issue. Either me or my teammate will reach out to you for more information.

SanyamTalwar

SanyamTalwar

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