We have released an update for InDesign Server CC2019 (v 14.0) which contains some stability fixes. If you are not already on 14.0 (build 130), then we recommend you to update to latest version. Also, please send the following information to santalwa@adobe.com : • Error snapshot or video recording of the issue. Adobe InDesignServer team ... View more

There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document. If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link. ... View more

There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document. If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link. ... View more

There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document. If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link. ... View more

There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document. If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link. ... View more

Hi, We're very sorry for the interruption. It should be working again. Regards Sanyam Talwar ... View more

Hi, We're very sorry for the interruption. It should be working again. Regards Sanyam Talwar ... View more

Hi, We're very sorry for the interruption. It should be working again. Regards Sanyam Talwar ... View more

We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version. If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html) Also, please send the following information to santalwa@adobe.com : • Reproducible Steps – What were you doing when InDesign crashed? • Error snapshot or video recording of the issue. • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them. Sanyam Talwar ... View more

Please follow the instructions as per the Uservoice thread Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders. – Adobe InD…  ... View more

Please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html) Also, please send the following information to santalwa@adobe.com : • Reproducible Steps – What were you doing when InDesign crashed? • Error snapshot or video recording of the issue. • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them. Sanyam Talwar ... View more

We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version. If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html) Also, please send the following information to santalwa@adobe.com : • Reproducible Steps – What were you doing when InDesign crashed? • Error snapshot or video recording of the issue. • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them. Sanyam Talwar ... View more

We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version. If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..) Also, please send the following information to santalwa@adobe.com : • Reproducible Steps – What were you doing when InDesign crashed? • Error snapshot or video recording of the issue. • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them. Sanyam Talwar ... View more

Hi, We have released InDesign CC2019.0.1 with lot of stability fixes. If you are not on 14.0.1.209 then I would recommend you to upgrade to latest version as it is more robust. If you still face an issue with the latest release, please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html Also, Please send the following information to santalwa@adobe.com. OS System configuration Reproducible Steps – What were you doing when InDesign crashed? Error snapshot or video recording of the issue? Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue? Regards Sanyam Talwar ... View more