Premiere Elements

I tried to crop a video, and the result looks fine at the beginning of the first image. However, 15 minutes into the video, the second image shows what is cut off. The crop left is zero for both images.   The program is Premiere elements 2023 and the video is a 1440x 720 360 video. Is there a known fix to stop the video from changing the crop position throughout the clip. the clip is1 hour 43 min. Thanks,Joe 

Bonjour Depuis peu j'ai un nouveau téléphone Galaxie S24 et lorsque je veux ajouter la vidéo à Première Elements 2018 il n'y a que le son qui se télécharge.Si je télécharge une vidéo que j'ai pris avec mon vieux téléphone qui datait de 2017 tout fonctionne. Que dois-je faire pour que Première Éléments 2018 affiche ma vidéo avec les images et non pas seulement le son ? Merci

Why don't I see an update while I have Premiere up on my screen?  I've never had it lock up until the past few days.  I looked up instructions to look for an update by clicking Ctrl+K ? but when I did that nothing happened.  So then I opened task manager  - I attached a print screen.  Does that mean an update is running?  I'm not sure that I ever updated it before.  I thought I would just have to buy the next version.Thank you,Sharon

I tried to add a .mp4 file from my iphone to Premiere Elements and it said HEVC and HEIF not supported (I'm using a Windows 11 laptop).  So I clicked Learn More and followed a link and paid Microsoft .99 to download a file.   Then I tried it again and got the same results.Then I restarted the laptop and tried it again with the same results.Look - I'm no technology genius.  First I don't understand why I can't add a .mp4 file that I downloaded from the icloud from my iphone.Second, if I did need that Microsoft file I apparently don't know how to make it work.Does anyone have any ideas?  (note:  you will have to speak very loudly and clearly to me  😉(I searched and read a few posts but they were half greek and half not helpful)Thank you,Sharon

Just purchased Adobe Premiere Elements, as soon as I click on Soical Media during the export I get the following error: "Online Services encountered an error.  The service will now be terminated or paused if possible." I can click OK and it still takes me into the Soical Media section to select youtube.

Bonjour à tou(te)s, j'ai un souci inattendu avec Premiere: quand j'insère un fichier MTS dans le montage, il s'insère automatiquement sur toutes les pistes vidéo. Et lorsque j'essaye de l'enlever des pistes où il n'a rien à faire, il disparaît du montage. Des idées ? Merci d'avance. 

I'm using Premier elements 2024. I'm doing a 2-hour long video project with just over 600 clips. Every time I open the project I get an error message saying that there is an file structure inconsistency detected. It does not state any info at all as to what file is causing the inconsistency. My first question is how do I find out which file or files are creating this inconsistency in structure?   [Typo in title edited by moderator]

I am trying to install old version on new computer and getting this error:Driver: PxHIpa64.sys When I click on learn more, this is what I get:You are receiving this message because the Memory Integrity setting in Windows Security is preventing a driver from loading on your deviceI am afraid to turn off the Integrity Setting due to the risk and not really sure how to see if there is a newer driver. Unfortunately I have a very large file that I could not burn to a disk or multiple disks with version 10.  I worked on this about 6 years ago and it has sat ever since.  I want to install the old version so I can bring it up to remember how I created the video and then maybe recreate it in a new version of Elements, but I have to see it first. Does anyone have any ideas? Also, does anyone know if Elements 24 has the ability to burn to a thumb drive?  I couldn't find the answer when trying to research. HP laptop, Windows 11 64 bit Thank you!!

Under export -> devices -> computer -> HD 1080, I can write my video to a file.  Under export -> Disk -> DVD, I only have two SD options.  Where are the HD options?  I did a bluray in the past with another movie before they removed the functionality.  Now I don't have HD.

When will the update be available to correct the bug relating to Green Screen Key? Videomerge does work okay but I want to be able to exert a greater control by using Green Screen Key. All the other keys are working except the Green Screen Key which is the one I want to use! 

I use my LR Classic (f the latest version) for managing and working on my pictures. Inside of LR or exported to JPEG's the images look fine. However, when I go to use the images in Adobe Premier elements 2021, after exporting them from LR they look very grainy and pixelated inside Premier. I see what file formats are supported but I don't see anything about the size requirements. What settings do you recommend to use for exporting pictures from LR that will be used in Premier elements?

Using PE 24 for the first time. Project ready to go but it won't render or upload to ANY destination. In fact the entire screen seems to grey out once I hit the save button and I can't click on anything. What's wrong? As far as I know I'm not doing anything differently to when I had PE 23.

Yesterday it works fine and now it ask to buy or start a trialversion. Why?Can somebody please help?    

I have several different versions of Premiere Elements in my computer (13.0 up to 24.0). Can I delete the previous ones without creating any problems?

Dear Adobe Customer Care,  Sadly, even after the kind interventions of your support members, the import problem remained. After the changes your support members have made, my otherwise perfectly working hardware turned into a slow and woody piece of equipment.After discussing it briefly with your technician, who assured me everything would work just fine now, the issue with Abode Premiere ELements 2024 and my GPU seems to be well known on other forums on the internet.After redoing things back to normal, the pc works fine again, but Adobe Premiere Elements 2024 is yet again disfunctional.Weirdly, the trial version worked just fine, the problems started after purchasing the full version.Since the purchased software is not compatible with my system, I have no other choice then to abandon and request for a refund of my purchase.Looking forward to read your reply with informations on how you will proceed.Sending you a simple e-mail seems near to impossible with the no-reply one di

The directory path  is :   Adobe >  Premiere Elements  >  Premiere Projects  >  Encoded filesOn what directory are saved the video projects ?  (prel. files)

I have Premiere Elements 2020 and Photo Elements 2020, running in Windows 10. I have created an album of photos and video clips in the Photo Elements Organizer, and I want to create a slideshow in Premiere Elements.When I import the photos and clips, Premiere Elements re-orders them and I lose the sequencing I did in Organizer. Ordering the photos and clips is much easier in Organizer than in Premiere Elements, so I'd like to do that part of the process in Organizer.Is there a way to import album order into Premiere Elements?Thank you.

When we insert text, the text defaults to a symbol set called AIGTD (top font on list), apparently because the default font Caslon Pro 68 is missing.  In the Adjustments Panel > Style Tab, Caslon Pro 68 shows as the default font as expected.  Nevertheless, the Adjustments Panel > Text Tab > Font dropdown does not include Caslon Pro 68 in the font listing. Likewise, we don't find Caslon Pro 68 even listed in our Windows 11 font folder on our desktop.  Interestingly, to the best of our recollection, this issue has persisted through a few upgrades of the Adobe Elements software. Can anyone explain why the Adobe Premiere Elements default font is missing or how to restore the font?  How can we acertain that other fonts included with the software are not missing also?  Thank you in advance for any assistance.

Hello!I have created a video in PRE15 with settings of TV 4K.When I stream to my Philips Android tv the video buffers every few seconds.Should I have used the setting for computer instead of tv? 

HelloI have been using the old adobe premier elements 14 for a long time, suddenly my "crop tool" under applied effects, disappeared!!  I have been using this program since i bought it, and suddenly, after several years of trusty use, the key feature "crop" under "effects", disappeared. I now only have  " hollywood looks, frequently used and video effects, in the drop down menu.  Does anyone know if they just removed the effect suddenly??

I have a 16" macbook pro 2.6 ghz with 16gb memorry and recently downloaded premiere elements 2021. I am running Big sur 11.1. Why is it running so slowly. The response time is very delayed. For example, I will click on a button, and it takes 2-3 seconds for an action to take place. Is this normal? Did I install it incorrectly? I've already tried uninstalling and installing again. iMovie runs so much smoother and I feel as though I wasted my money on this program. Thank you!

I was wondering if any one has seen verticle 16:9 video, grid, collage templates available for elements?  I see templates available for Pro but nothing for Elements other than the horizontal formats.  Can these templates be used in Elements?  If so, what is the installation flow?  I know, of course, I could make a video collage myself in 16:9, but it is more difficult to do the work in elements than in Pro, where you have grid lines etc available.  Any tips are appreciated!  Thank you

smart fix always says "One or more selected file(s) could not be auto-analyzed.  multiple video types and formats.  Auto Smart tone does nothing.  windows 11, latest build of premiere.

Windows 11, updated to latest from windows update 6/5/24NVidia GTX3050 Ti GPU, updated to latest drivers 552.22 Studio Driver I'm using Premiere Elements 24.0 full version, on a windows 11 laptop with an i9 processor and GTX3050Ti graphics card. In the general preferences I can see that GTX3050 Ti is listed for GPU acceleration however it then says "not supported". I'm certain that it should be able to use this... But i'm out of ideas how to get this set up correctly. I'm up to date with drivers and software, I've tried uninstalling Premiere Elements and reinstalling it, I've tried adding my graphics card to the allowlisted_cards.txt but perhaps I'm not typing the correct text? I've also tried setting Premiere and GPUsniffer to use graphics cards in the Windows Graphics Settings, and setting Premiere to use GTX3050Ti in the NVidia settings too. There must be something (probably simple) that I'm missing... But i'm sure it used to work before I updated my laptop after not

I made a short video today with about 20 clips. 1:41 minutes. Made it very simple with transitions. The media files are combined photos and video clips in 4K. A few places in transitions between the photos the transition is not played back correcly when the video is saved as 4K/UHD. If I save the same video as HD it works correctly as seen in Preview. I have tried to re-render, restart computer etc. Nothing fixed the problem. I am considering this a potential bug. I am using version 2024. Can we have Adobe Support look at this problem? The two versions (UHD / HD) can be found here for comparison. Play from beginning and notice problem around 01:00. Hejrer Helligsø Drag