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A
acrogeoman
Participant
August 28, 2016
Answered

After acrobat xi update, asking to validate product again and says can't connect to the internet, but clearly connected as I am writing this post.

  • August 28, 2016
  • 3 replies
  • 403 views

After acrobat xi update, asking to validate product again and says can't connect to the internet, but clearly connected as I am writing this post.

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Correct answer acrogeoman

Appears to be counterfeit software.  Checked on website and has invalid serial number.  Closer inspection show multiple spelling errors in the "fine print" on the box.

3 replies

A
acrogeomanAuthorCorrect answer
Participant
September 1, 2016

Appears to be counterfeit software.  Checked on website and has invalid serial number.  Closer inspection show multiple spelling errors in the "fine print" on the box.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 1, 2016

to update via adobe, http://www.adobe.com/downloads/updates/

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 29, 2016

check your hosts file. 

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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