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michaelc70219215
michaelc70219215
Participant
March 7, 2016
質問

I am having an issue with Adobe Activation.

  • March 7, 2016
  • 返信数 2.
  • 511 ビュー

I have purchased and registered Adobe 9.0 standard.  When I tried reinstalling this product it stated the Serial Number was invalid.  The serial number is valid which I verified with Adobe on the phone today.  I am not sure why the product is not able to be activated?

このトピックへの返信は締め切られました。

返信数 2

R
rener40513061
Participant
March 7, 2016

Would you please let me have that Adobe phone number you used? I have an issue here and I'll need direct support.

Thnaks

Y
Community Manager
YatharthSCommunity Manager
Community Manager
March 7, 2016

Hi michaelc70219215,

Please refer to this KB article :-  https://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

Regards,

Yatharth

R
rener40513061
Participant
March 7, 2016

Hi YathathS,

My issue is this: I am paying for a subscription which is collected every month by your company from my US account. But I am getting NO service -  I keep getting this message: Trial period over or something like that and then it asks me to input a serial number.. 

Z
Adobe Employee
Zealous_Dusk16E5
Adobe Employee
March 9, 2016

Can you try using your subscriptions ID in Adobe Acrobat DC product. Subscriptions won't work in Acrobat 9 versions. Uninstall Acrobat 9 and install Acrobat DC from; Download Adobe Acrobat DC (Continuous) | Enterprise or VIP . After installation, on product launch Acrobat and sign in using 'Adobe ID' on which subscription is running. That should work.

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