Questions

Hello,Have some user at our organization that all of the sudden have this addin in their outlooks:  Even after disabling this , it automatically turns its self back on. Clicking 'remove' tells me I do not have administrative rights to remove this , but I do I just do not see anywhere else to delete this add-in. Where can i delete/remove this add-in compeletely so it stops automatically turnings its self back on?thank you  

Adobe Acrobat OnlineChromeSelecting "Documents" Expected Result: To view a list of documents created and/or organized in separate foldersActual Result: Being navigated to a blank page, with only a navigation bar on the lefthand side. Last week (July 17, 2023), all of my documents were available, along with the folders I had organized them in when I navigated to the "Documents" portal in Acrobat Online. When I logged in this Monday, though, all documents appear to be gone. When I clicked on "Documents," I was led to a blank page, with only the navigation bar on the left hand side. All of my e-templates still exist, my signed documents and webforms are functioning as usual. I am only missing the individual documents and am unable to load new documents.  I have never used creative cloud, but I did search there for my docs, and they are not there, either.

Is it possible to lock or stop additional comments from being added to a PDF that has been uploaded to Adobe Document Cloud? I use Adobe Document Cloud to share PDF documents with my customers so they can add feedback. Once they have completed this, I would like to 'lock' the PDF to stop it from being edited further. Is this possible? I've tried to 'unshare' the document and re-upload it with 'commenting' disabled, but this means that none of the previous comments are visible. I want my customers to see the previous comments, but not allow them to add any more after an agreed cut-off point. Thanks, i 🙂   

I have an old Windows 7 I had to keep using. Adobe customer service put a trial of Adobe Pro on site.(online) I can't believe I cannot find " Underline and Bold." I am using Chrome and editing a pdf document. Looked everywhere and time running out.Can someone please help? Going crazy and cannot see very well. Plus getting very old. Will put Adobe on my site if I find it easy.Can manage text in and out. Typesetter didn't have time to complete the last draft. regards Kaila

I have already read the document linked below. https://community.adobe.com/t5/acrobat-discussions/how-do-i-update-a-pdf-from-version-1-3-to-1-4/td-p/11223357 According to Dov Isaacs, "By definition, a PDF 1.3 file complies with the PDF 1.4 specification except being labelled as a PDF 1.4 file."   I wonder if it is applicable to the 1.4 - 1.7 case as well.      

Hi, i have a pdf book whit almost 120 pages each page have 3/4 links when i send it to my client he says he is unable to open the links, but they are working fine went i open them, how to solve this issue? Thnaks

Is there a snapshot tool in pdf Pro 10?

When we try to open a pdf that was saved in the Adobe document cloud using Safari, it starts to open, the document's first page is displayed for about 3/4 of a second, and then it goes blank and we get this error: If I click on Report, it gives this clue, but I'm not a unix geek, so any guidance would be helpful: Crashed Thread: 12 WebCore: WorkerException Type: EXC_BREAKPOINT (SIGTRAP)Exception Codes: 0x0000000000000002, 0x0000000000000000Exception Note: EXC_CORPSE_NOTIFYTermination Signal: Trace/BPT trap: 5Termination Reason: Namespace SIGNAL, Code 0x5Terminating Process: exc handler [4812] 

Hi everyone, I am using Adobe Acrobat Online to create online forms (it signature field is realy great among other things). One field that I included on my form is the Files attachment field, to allow respondants to join a document when clicking on this field. Once the form submitted, we receive on our end the form in PDF format with an additionnal page containing the document the person sent. Is there a way to receive this document as an email attachment instead ? I know I can isolate pages via Acrobat Pro but it would be great if it can be automated ahead of time.   I hope I managed to be clear enough, please feel free to share your ideas regarding this matter, I thank you in advance !   I wish you a great day,   Mélanie  

I want to insert a website  link into a PDF document using Adobe Acrobat, but I can't find a simple solution. Could you please provide me with step-by-step instructions on how to do this? Also, any advice on making the link more visible and user-friendly within the PDF would be greatly appreciated.   [Link to website removed]

Since a few days a ago, all my files on acrobat online storage / doucment cloud disapparead. Nor could I upload any new documents. Though the storage usage bar is showing 1.84GB out of 100GB is used. Can someone please take a look?  

I have an Adobe Acrobat DC subscription that now is not allowing the tools to be used; ie export, etc. Would very much appreciate a phone call from support- these posts waste my very valuable time.

For about the last month, we have been unable to utilize the Adobe cloud share to share files.  The recipient receives an email message in the link that says "The files have been removed or you don't have access.  Contact the document ownder to request access."   Any ideas on what the issue is?  This is happening for all of our employees.

C'est un doc de 100 pages. Je voudrais retrouver un fond blanc à toutes les pages, la plupart des pages s'affichent et s'impriment sur fond bleu.Quelqu'un peut-il m'aider ? martinedor

I was recently trying to upload some photos to Adobe Document Cloud to share them with my colleagues, but Document Cloud does not allow me to upload them. Actually, Document Cloud does not allow me to upload anything. Every time I try, I get an error that reads, "file(s) could not be uploaded. Filetype not supported." I get this error no matter what file type I try to upload, e.g. JPEGs, PDFs, Word docs, etc. And I get this error both on the web browser and desktop app versions of Document Cloud. I have a stable Internet connection, and none of my file names have any special characters. I have seen this question asked before in this community here, but there was no satisfying answer provided. I am hoping someone will be able to help me.

When saving a file and then closing the tab, while it is still being saved, the entire file is simply gone and left as just an empty pdf file. It doesn't ask before closing the tab. I learned this the hard way

Hi, all! I'm attempting to export a credit card statement from PDF to Excel. The issue is that the statement uses a point as a thousand separator (I'm based in Latin America). However, Acrobat Web recognizes the point as a decimal separator, resulting in completely inaccurate data. I have specified that the output format should be in Spanish. Unfortunately, I cannot locate any menu options to resolve this problem in the web App (Acrobat Web). Do any of you have any ideas on how to fix this issue? Thank you very much for your help. Carlos.

I'm trying to compress a pdf that's ~900 pages, mostly text (it's a textbook) and 500MB - this is obviously too big. But when I go to adobe acrobat and try to compress, it gives me an error saying that the PDF is already compressed. I can't deal with such large file sizes on my school computer, and they would defeat the purpose of even having the textbook online. Any help would be appreciated.

helloI am having problems with the documents stored in the cloud of the acrobat reader application. When I try to locate the documents included in a folder created by me, I verify that not all the ones that should be appear. However, if I do a search for the name of one of the documents that doesn't appear in the folder, the search does find the document and I can open it. The strangest thing is that when I open the document via web browser I can check that the document is actually saved in the correct folder. I am attaching screenshots for a better understanding of my problem.  

Hi all, have been using an editable PDF form for over a year and since last week, once I close the form (and not save). It comes back as clear ready to fill BUT when i go to print, it prints the last text I typed before closing.  Not sure how this happned, its like there has been some sort of an update but if anyone can please help!!!! thank you so much in advance Ps attached two pics one when I open it and the second when I go to print (without typing anything) 

Bonjour, J'ai la version Adobe Acrobat Pro 2023.001.20174Sur un PDF existant, je veux remplacer une image.J'ai réussi à supprimer l'image à remplacer.Ensuite, j'ai fait "Ajouter une image"Quelque soit l'image choisi (jpg, png,...), jai le message "Erreur lors de la lecture du fichier".J'ai déjà travaillé avec des images par le passé, je ne comprends donc pas pourquoi j'ai cette erreur.Merci par avance de m'apporter votre retour d'expérience.Excellente journée.

Hi, So i sent out a document to be electronically signed and I have received the final copy with the audit report that it has been completed. However, the final document now has missing pages and I have this pop-up message that says error. Is there a way I can retrieve the missing pages? what is the cause of this problem? Thanks. 

hi, i am a student and on my internship i have to convert from pdf files to excel they are some kind of order lists from the same company so a lot of data and text. Your program works quite well with mini files. only i have a file of 1481 pages to convert to a single excel file and i keep getting an error message what to do? via adobe cloud it doesn't work either!

Within Adobe Document cloud, a single file was shared directly to one users' email address. That desired user was able to open the file successfully. I found out that if that user forwards their shared file invite email on to other users, then those other users are also able to open that file. Is that normal? I thought that a direct share to email address process was more secure than providing an "open public share link". Thanks in advance for any comments.

how do i download the pdf pak i bought