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rafaelzrt
Participant
Jul 30, 2019 12:36 PM UTC
Answered

How to check when images will expire?

Hello.

Almost one year ago I accepted the offer from Adobe Stock to migrate from Fotolia to Adobe Stock then my credits there were converted to their service here. When I log in to my account I can see how many images I still have available for download but I couldn't find when they will expire. I appreciate if anyone could help me find this information, thank you!

I tried to contact customer care via chat and email to solve this question but after 3 contacts, nobody knew the answer. They just keep telling me I don't have a subscription active, wich I already know and that is not the point.

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WendellaBee
WendellaBeeCorrect answer
Inspiring
Aug 1, 2019 3:13 PM UTC

Hi R.T.,

I was unfamiliar with the process for users that migrate from Fotolia so I had to confirm some information before I could reply to you. Your licenses will expire on September 22nd, 2019.

EBQ

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10 replies

WendellaBee
WendellaBeeCorrect answer
Inspiring
Aug 1, 2019 3:13 PM UTC

Hi R.T.,

I was unfamiliar with the process for users that migrate from Fotolia so I had to confirm some information before I could reply to you. Your licenses will expire on September 22nd, 2019.

EBQ

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    rafaelzrtAuthor
    Participant
    Aug 1, 2019 3:32 PM UTC

    Thank you for the reply! So there is no way a user could check that, the only way is to contact a staff member.

    Well, thank you very much for the attention EvilBugQueen1​!

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Aug 1, 2019 3:47 PM UTC

    rafaelzrt  wrote

    Thank you for the reply! So there is no way a user could check that, the only way is to contact a staff member.

    Normally you will know by your invoices, I suppose. The special case of your's will fade away with time.

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    ABAMBO | Hard- and Software Engineer | Photographer
    kalpeshj83713250
    Participating Frequently
    Aug 1, 2019 5:41 AM UTC

    If your image will expire nearby the date. You can call to the tech support team.

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Aug 1, 2019 1:59 PM UTC

    kalpeshj83713250  wrote

    If your image will expire nearby the date. You can call to the tech support team.

    This does not make much sense to me.

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    ABAMBO | Hard- and Software Engineer | Photographer
    Kanikas
    Kanikas
    Legend
    Jul 30, 2019 2:19 PM UTC

    Hi Rafaelzrt,

    Unused subscription downloads on the smaller subscription plans will roll over every month for up to 12 times the monthly amount.

    Credits will expire 365 from the date of purchase.

    Feel free to update the thread for any other information.

    Thanks

    Kanika

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      rafaelzrtAuthor
      Participant
      Jul 30, 2019 2:54 PM UTC

      Thank you for the reply KanikaS​ and Abambo​.

      But isn't there a way I can see the day these credits/images/downloads will expire? Shouldn't we be able to see when credit expire? And even Adobe Support shouldn't have access to that information?

      I don't remember when I made the transition from Fotolia to Adobe Stock and unfortunately I didn't stored any email from that time.

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      WendellaBee
      WendellaBee
      Inspiring
      Jul 30, 2019 10:40 PM UTC

      Hi R. T.,

      I need to check something with our engineering team before I can answer this for you. I hope to have an update in the next day or so.

      EBQ

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        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        Jul 30, 2019 12:41 PM UTC

        Asset credits (you are talking about credits aren't you?) expire after a year. You are always using the oldest credits first.

        So when did you acquire those credits?

        rafaelzrt  wrote

        I tried to contact customer care via chat and email to solve this question but after 3 contacts, nobody knew the answer. They just keep telling me I don't have a subscription active, wich I already know and that is not the point.

        You do not need a subscription for having credits! But ok, sometimes Contact Customer Care is quite useless.

        Looping in Sheena Kaul or KanikaS​ or EvilBugQueen1​ for expert advice.

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        ABAMBO | Hard- and Software Engineer | Photographer
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