Questions

Can you verify that there has been no illegal use of the photo? Where can I report?  

I know there are other posts about not being able to download licensed images. Just want to make sure Adobe's staff is also aware the video files are not working. I'm trying to download a stock video file and have tried in Safari and Chrome. Both browsers say it will take 10+ hours to download a 1.1 GB file. I was able to download 5 GB of video files from Pond5 and Shutterstock in under 15 minutes so internet is not the problem. I tried chatting with a support team member but they did not provide a solution. If I'm not able to download this file, I'll need to find something comparable elsewhere and request a refund. Very disappointing.

if i join a plan to get adobe stock, does the adobe watermark go away from the stock i decide i want to use when creating and publishing? thanks for any help on this.

HiCan I print a free stock photo with standard licence and use it as photography backdrop for images that I create? I create product images to sell but the backdrop itself would not constitute the primary value of my work. Find attached examples of work that I create. Thank you for any hints. 

I just mistakenly licensed a vector that I didn't intend to - #310612463Can I remove it from my library and get a credit or is it just gone?

Guten Tag!wenn ich ein Adobe Stock Bild auf einer Website verwende, ist dann die Namensnennung des Autors erforderlich? Oder gilt das nur für Soziale Medien?Besten Dank für die Info. Mit freundlichen Grüßen Thomas Scherz

Bonjour j'ai "acheté" par erreur 8 photos sur Adobe Stock. je pensais que cela faisait partie de ma formule d'abonnement. Comment puis-je résoudre ce problème ? Je ne connais pas le coût de ces achats... Merci de votre aide Delphine

The last three images I downloaded as AI files contained low resolution raster images. Doesn't anyone do a quality check on these items? There's no way to find out if this is the case until you download the file, and there doesn't seem to be any recourse if the image is not as described.

Last week I purchased some Adobe Stock Credits to use some images, I've done this many times before.The credits were purchased, images were downloaded, all good.However, the transaction has appeared on my bank account and for my accounts I need to reconcile it, again no problem, I can identify and describe it, but, where can I find a PDF invoice for the transaction? I used to log into my Adobe Account, go to the plans heading, then billing history, the transaction shows here and there used to be a PDF I could download. But that is now gone.Does anyone have any ideas?

I found a perfect video clip in the Adobe Stock free collection, but for some reason I cannot license it. I have seen other posts where people see the "purchasing error" dialog, but none of those solutions work for me. I can save the preview (watermarked) image to my CC Library, and I can insert the preview image into my After Effects comp. But, I cannot successfully license the (free) clip to remove the watermark. It does not work when trying to license from After Effects, or directly on the Adobe Stock website. I tried both Chrome and Edge, and neither works (Windows 10). Also, I have no strange characters in my username (one of the posts I saw said this was the problem in that case). Please help, and thanks!

Ist es möglich gekaufte Credits zwischen unterschiedlichen Teams zu übertragen? Sie wurden unabsichtlich für das Falsche Team gekauft.

Hallo liebe Community,  es soll ein redaktioneller Beitrag über unser Unternehmen veröffentlicht werden. Hierzu würde die Plattform gerne unsere Bilder nutzen. Einige davon sind mit der Standardlizenz von Adobe Stock lizensiert. Reicht hier ein Verweis „© Adobe Stock"? Muss die Plattform selbst nochmal die Bilder lizensieren? Wie geht man hier vor?  Aus den „license terms" und dem Forum werde ich nicht wirklich schlau, weil sich hier, meiner Meinung nach, widersprochen wird. Liebe Grüße und herzlichen Dank im Voraus!

Ist Adobe Stock im Adobe Abo ( alle Applikationen) enthalten?

obwohl angemeldet, wird Öffnen in verweigert, mit dem Hinweis, dass ich in der CC nicht angemeldet bin   although logged in, Open in... is refused with the message that I am not logged in to the CC.    [moderator deleted unrelated data]

I licensed image # 289094940, but the image I downloaded was different than the one I selected.

I downloaded (and used a stock credit) for an InDesign template which - unfortunately - is not fit for purpose (badly laid out and poorly executed... I could have done better myself). I'm not using the template but have 'spent' a credit to find out it is worthless... any help appreciated.

Can I use a standard licensed image as a cover image of an academic journal?Here is an example. https://www.mdpi.com/files/uploaded/covers/ijerph/big_cover-ijerph-v19-i19.png 

Hey,    if I have a search word that I am spotting how can i see the most downloaded images for this  term.    eg. I am searching for "spain" or "southspain"  how can I see which the most successfull images are?    thanxs  Peter 

I am almost sure that it is a tiny think I overlook.I got this futuristic background from the adobe stocks and it should look like this:But in Premiere if I add it to my project it only looks like thisWhat option do I miss? 

Hello, I need support for paying / subscription feature of Adobe Stock.But I cant find another support option than this Adobe Support Community.Is there a way to send personal informations to Adobe Support? Or only public here in Community? I cant believe that Adobe is a so big company and there is no support form for customers.Thanks in Advance!

Hello, I opened an Adobe stock demo account.and a week later i canceled my plan.now it wants to charge 1 month plan fee from my card.Can you help with this? I canceled my plan, why still want to charge.You may have to wipe your credit card in your face.

I am having an issue with the checkout when downloading images. The system keeps timing out and the image does not download, "Sorry but a system error occurred". The problem is the system bills my account for an image I didn't get. If I try again the image usually downloads but I get billed again. I had 19 double billings in the past 4 weeks.I did a chat last week and the tech could see what was happening and they credited me for 6 of them. I tried chat yesterday and the tech lost the connection. I called customer service and the agent could not understand what I was trying to tell him.Has anybody seen this before, attached is a screenshot of the error code.Thanks

Hi, a few weeks ago i sign up for a free trial in Adobe Stock. At the same day i cancelled it, but at 31. of October i got charged 36,29 euro. I wanted to try cancel it again but on my account is written that i dont have any plan and that i did not pay anything. Thanks for help.

Is it possible to crop an image to use on a website?

Hello to everybody!This is my question: I have written an e-book that I intend to sell on Amazon. This e-book contains more than 120 photos, of which 16 downloaded by me from Adobe Stock with a Standard License.Can I or cannot freely insert these 16 Standard License photos in my e-book?I want to specify that these photos are not the primary value of my e-book, since they have the only function of illustrating the text, text that is the main value of my work.Thanks for the answer,                                Max