Questions

  Dear Adobe Stock team,Please explain why this image of a Caucasian girl doing a slanted eye pose is featured on your platform. https://stock.adobe.com/hk/images/if-i-were-asian-girl-child-having-fun-pretending-asian-narrowed-her-eyes-asian-culture-kid-wear-eastern-style-clothes-pink-background-chinese-japanese-holiday-carnival-traditional-celebration/294718675Not only that this image itself is extremely offensive towards East Asians by mocking their appearance, the fact that the creator is making money out of this image is even more disgusting. Please take this down immediately. I know that the Adobe Stock team is trying really hard to promote cultural and ethnic diversity within the platform, but the first thing your team should do is to delete all stock images that are clearly offensive and hateful towards any ethnic minority groups and POC, instead of ignoring the hate towards them within Adobe Stock. I have already seen some community posts about Adobe Stock being

Good day,I've purchase the Photoshop template Blueprint Effect Generator - and would like to know what font is used in the the layer called "textbox" in the upper right corner - it's only an image so cannot edit the text, but I cannot seem to match that font. I've attached a screen grab for reference. Thank you,Chris

How can I contact a graphic designer from Adobe Stock directly?I need to contact Bizvector to get some of his designs customized for my website.PFB his portfolio:https://stock.adobe.com/ca/contributor/206431220/bizvectorAny leads would be appreciated.

How do I work out the number of credits required for a 12 month access to to premium photo?

Buenos días, he realizado una compra de unas imágnes desde Canarias y me han cobrado el IVA, en Canarias estamos exentos de ese impuesto, la verdad, no he sido capaz de ver como lo puedo reclamar, si alguien me puede aconsejar. Gracias. 

Hi.  I purchased credits but now can't download videos.  Need to download 10 footages. Its Sunday here in Kuala Lumpur and my deadline is tomorrow.Been checking with my mates and they are having the same problem. Is the server in Malaysia down?  Can't call nearest Adobe office in Singapore.  Please help.  Thanks! 

I'm planning to become a member of the adobe stock photos group, which I'm allowed to download photos. My question is can we use it for magazine cover base on their Standard Licenses Agreement/Rules? 

Hi,I am downloading 3 different images from Adobe Stock in .ai format. I can't open them in Inkscape, which just tells me "couldn't load the file". When I try to convert them with some online tools, it's also impossible. It seems that the files are corrupted and can't be used. What can I do about this? Thank youMaja Borkowska

Hi.  I can't find anywhere to post a comment on a stock image as feedback.  I love image: 355254206 and wanted to use it but it has a spelling error in it.  Policies is incorrectly spelt polycies.  Any chance it could be fixed?     

As many other people in here, I seem to haven't understood how this Trial works out. 10 Assets - Selected a video, though it was going to count as one of the 10 assets, and ended up being charged nearly 70€ for a 10 sec video.Why isn't this explained better?I assume due to the way the licenses works, it's not possible getting refunded the money... This is should nearly be categorized as scam.

I had taken a trial version of this 10 stock thing and now its not even showing the cancel subscription button . What kind of service is this. I already paid for the full app version subscription with which this 10stock thing was free... please help me with this and cancel this subscription ASAP.

Hi!I have purchased a Adobe Stock Abo. I am the administrator, but i dont work with Adobe Stock. Is it possible to add anonter user? (But of course I dont want to share my access data with this person).Thanks, Alex

FILE #:  75668848 This image is really poor after viewing the purchased version. Sure it should be blurred somewhat, but it is grainy and generally poor - not usable. Should have credit refunded.

I just purchased a license for an image but the watermark is still there. How do I remove it? The FAQs says the hi-res is available after purchase.

Hi EBQ, I am receiving the same error message and Adobe support has asked me to post here incase it can be solved quickly, do you have any solutions?   

I mistakenly licensed a an image I do not want. I think a pop-up warning could be a great addition to the system so prior to accidentally licensing something unwanted, you know exactly that you're choosing that item as an asset that will take away from the remaining assets...maybe there was a pop-up, but I'm not about to test it again haha. Can I please get that asset credit back? I will not use nor did I intend to license that photo. Thanks for your help! B

Ein Kunde möchte wissen, ob es für ein bestimmtes Bild, dass wir als Werbeagentur für ihn lizenziert (Standardlizenz) haben, die Möglichkeit gibt, die Exklusivrechte für dieses Bild zu kaufen. Und wenn ja, mit welchen Kosten das verbunden ist. Wie komme ich zu dieser Information?

Since my last CC update in May 21 I haven't been able to save images from Adobe Stock into my libraries, regardless of having them licenced or unlicenced. It used to work so well and so practically and now I have to download the image first and then open it with the application .... it's like we're back in the 1990s .... is this a default setting on my PC or how can I solve this problem ? If anyone could help me with this, I would be very grateful. Thanks a lot in advance.

Licensed a mockup that was supposed to be layered. What do you do when art is not as advertised? 

Please help advise with this question.- Can I use the purchased images, templates from Adobe Stock on Commercial use as a Main Element (s) and or Secondary Elements on Notebooks, Diaries, Planners, No-Content, and Low-Content Print On Demand items?I want to check if I can use your photo stock images, painting images, templates that can be sold to multiple clients for Notebooks, Journals and any Commercial Use. I have read some of Adobe Stock Agreements but it's confusing. I just want to be cleared with your policy and copyright. Thank you.    

I would like to know if it would be consided a violation to use an image with a standard licence as a thumnail for a youtube video. The image would not feature in the actual video itself. Please advise

Hello. I have a question. I use your images for YouTube. When there are more than 500k views images for 1 image, I will need the enhanced license. The annual license will cover the images that I used or I will need to buy some kind of license for each image that has 500k views? It's all so confusing for me. Thanks for your attention.

Looking to get in touch with artist to see if they have full North and South America detail maps from which several images are avail in Stock...

Hi Can we use Adobe stock photos (that I have acquired license of and is free) for an online course that I am creating to publish? It will be used/incorporated in a PowerPoint slide  If not, what kind of measures can I take to be able to do so? Thank you

Hi,I wish to know how to do for to transfer a license of an image to a client.If I download an image with standard license, compose a communication design for my cliente with the image and send my invoice for the job and the purchased images, is it sufficient as transfer of the image?Of course, the image will be used only for the client/job.Thanks.