Questions

Hi, is there a way to directly contact the contributor to inform his/her image has a wrong file attached? do we all have to create a post each time this happens?i have purchased a stock File #:  292075082 but i recieved a wrong AI file that is actually from File #:292082008. please advise link from actual image as soon as possible. thanks

Hi there,I often download stock images that I like only to find that they are AI files. Even though I have AI I have no idea how to use it, When I try and save an AI file within AI to a JPG file it is always so small or does not look like I need it to. Can someone point me in the right direction to learn what I need to or give me a simple step by step process to save an AI image as a hi-res JPG?A good example would be how to extract BAM from this 85268363 and make a large JPG.Thanks in advance for your help.Tony

Is there a phone number or chat where I can speak to a live person? I want to keep my Adobe CC subscription but I need to update my credit card. It keeps telling me something went wrong when I go into my payment area. I also want to cancel my Adobe Stock subscription but am afraid that the phone number automation will cancel the wrong account. Is there a phone number where I can speak to a live person? I've been searching, looking online and I called the 1-800 number with no luck. They sure don't make it easy to get help.

Hello everyone! I'm new to adobe stock and I'm trying to sell a photo, but it's been under review for days. How long does it take for each photo to be analyzed? Thanks.

Hello there, I upgraded my Adobe Stock subscription from 10 pictures to 350 now. And yet two days after purchase still no credits shown on top right corner so I'm still left in the dark and unable to license/purchase pictures on adobe.stock.com - What shall  I do now? I been waiting forever and an employee already refunded and re-purchased. But still NO credits shown on top. Please help!Marco

I cancelled my subscription early, and it even says if I cancelled before the 23rd that it'd be refunded anyways, but I was billed a few days ago anyways. I shouldn't have been billed at all, but now I need to have that refund hit my account. This is not an issue on my bank's end, I used to work for my bank and am in the finance industry. I don't believe any refund process was even initiated.  Please help. Sadly this is urgent. 

Hello, I have purchased Adobe stock with an annual plan. Unfortunately, it was a mistake and a shot for me in the knee. Is it possible to cancel the annual plan or change the price to a student plan if I am a student? 

It used to be that clicking an image simply expanded the info on that image, now it is opening an entirely new window off screen.  I do not think this is because of any screen resolution issues because #1, I tried fixing that already to no avail and #2, this is literally the only time I see this issue.I know how to go through the steps to move the screen back to where I can see it, but it is really causing some issues for me when I want to look at the details of several images.I saw on another post that some A/B testing is taking place regarding the new window vs expanding the info panel.... but the issue of it opening off screen was not addressed.  Anyone else seeing that issue? any suggestions?

Moin zusammen,merkwürdig, dass es keinen E-Mail-Support für derartige Anfragen gibt. Daher versuche ich es auf diesem Wege. Ich veröffentliche demnächst eine Dissertation als Buch über epubli.de. Das Werk wird nach der Veröffentlichung u. a. in der Nationalbibliothek verfügbar sowie auch auf herkömmlichen Vertriebswegen (u. a. Amazon) käuflich erwerblich sein.Für das Cover des Buches möchte ich gerne eine Grafik von Adobe Stock verwenden. Ich habe herausgefunden, dass ich hierfür die Wahl habe zwischen einer „Standardlizenz“ und einer „erweiterten Lizenz“. Eine erweiterte Lizenz wäre, wenn ich das richtig verstanden habe, ab einer Auflage von 500.000 Exemplaren notwendig. Ich hätte hierzu folgende Fragen:Ist es korrekt, dass grundsätzlich sowohl die Standardlizenz als auch die erweiterte Lizenz für mein o. g. Vorhaben rechtmäßig nutzbar wären?Wenn ich eine Lizenz über eine Grafik erwerbe, muss ich einen Vermerk (Copyright o. ä.) im Buch angeben? Falls ja, gibt es besondere Vo

Bonjour,  J'ai, il y peu, modifié mon abonnement Adoble Stock et à ma grande surprise tous mes fichiers disponibles ont été supprimés et je suis repartie de 0. Je trouve cela assez surpenant sachant que je n'ai pas souhaité stopper mon abonnement mais seulement changer d'offre arrivant à échéance de ma précédente. Comment puis-je contacter le service client afin de rétablir mes "crédits" disponibles ?  Vous remerciant par avance,  R. 

J'ai résilié mon abonnement Adobe Stock et sur mon compte Adobe ça m'affiche que le remboursment a été éffectué, sauf qu'on vrai je n'ai rien reçu il y a maintenant presque un mois! Et le pire est que je n'arrive pas à contacter le service client par chat/téléphone/mail. Je suis très décu...

Guten Tag Ich habe heute eine Stock Foto Lizenz erworben (#403973132).Das Bild hat das Format 3554x1969, die Qualität ist jedoch unterirdisch. Wir können dieses Foto aufgrund der pixeligen Auflösung leider absolut nicht verwenden. Es ist schade, dass es bei Ihnen keine Vorschau zur effektiven Qualität des Bilds, wie auch keine temporäre Möglichkeit zur Rückerstattung gibt. Ich möchte Sie bitten, uns den Kauf zu erstatten und die Lizenz rückgängig zu machen.Besten Dank und freundliche Grüsse

Hi!I was told that the purchaser of an image with the standard license can use the image on a website OR on social media, but not both at the same time. Is that correct?Thanks!Markus

Hallo!In last time I have problem with licencing images in Library CC (In Illustrator or Website). For sample: 04/21 I licenced image: #274957864 via Adobe Illustrator, I see this image as licenced in my Licensed History, but in Library CC in Illustrator or Website this image shown as Unlicensed, this problem begin from March 2021. How possible solved this?Thank you for helpBest regardsYaris

Hello,  we have downloaded image https://stock.adobe.com/images/view-to-the-river-mississippi-with-its-wide-river-bed-and-untouc/128201378 but the clone stamp tool used in it is really quire terrible. is there way to report the image / request a refund?  i have seen many other posts like this and they ask that you talk to your support rep, but I have not been able to find that link. thank you. 

Hey, (bad english i'm french), so... i accidently paid for a video, i have the 10 images for free, so i tough that i could have it for free, because this morning i downloaded a video for free with this.... i am a student and i can pay this, my account is in the red, i though i could have it for free sorry please help me.. this is the image : #143234292 ....help me, sorry

Attempting to edit Adobe Stock image, 224138933 from the Wedding Monogram collection.  I am only wanting to modify/edit the font, but am unable.  Recommended solutions are appreciated.  Thanks  Adobe Stock Wedding Monogram 

I want to report a series of images by Nomad_soul of a man in diapers. They have tags of "autism" and "autistic" along with other offensive tags ("bizarre" "insane" "abandoned" "weird") none of which have ANYTHING to do with autism. It is super offensive to the autistic community. I have a severely autistic son and a brother and there is no such thing as "looking" autistic. Please make the creator take off the "austism" and "autistic" tags off of these photos. One of the images numbers is 210627750. There are many other images in this series, all having the same tags. Thank you.

Help! I accidentally buy a license for an image, that I didn't want (393438567). Can I "return" the image and get back my credit? Thanks.

Good morning. I am writing because I have a problem with deleting an Adobe Stock subscription. I have a full student (Politecnico di Milano, Milano, Italia) subscription to all Adobe applications; however, I needed to try the Adobe Stock free trial. The problem is that now I can no longer cancel my subscription and I receive payments that I would not like to make as I no longer need the service.I looked for the way on the site and found instructions that do not correspond to my situation (perhaps because my account is not corporate or tried, but is a student).I've been trying to solve the problem for days, but to no avail; it should be simple, yet it isn't and I find it a bit absurd that I can't delete a subscription that I don't need. I don't know how to do it anymore, I'm desperate and would like to avoid having to block the card to block payments. Thank you very much to anyone who will answer!!! 🙏Arianna

I also see no place to view how many assets remaining no matter screen resizing.  

I accidentally purchased an Adobe Stock subscription. When I noticed the charge a month later, I immediately cancelled it and requested a refund, because I don't use the service. I was told if only I wouldn't have hit the cancel button a refund could have been issued, but now there is no way. This seems implausible and is incredibly frustrating. I've now paid €37 for something I didn't use. Help?

Bonjour,J’utilisais jusqu’à présent FOTOLIA. Aujourd’hui Fotolia m’a demandé de migrer mes 25 crédits sur Adobe stock, en indiquant que j’aurai le droit à 5 photos sur Adobe avec ce nombre de crédit contre 2 sur Fotolia. Je migre donc. J’ai effectivement 5 crédits sur Adobe stock.Je souhaite acheter la photo 172892437 et me rend compte qu’en fait je n’ai pas assez de crédit, mais à aucun moment on ne m’indique le nombre de crédits nécessaires pour acheter cette photo. On m’indique juste un prix en euros. Je clique sur acheter (en pensant arriver sur une page avec plus d'info et notamment le nombre de crédit), et on ne me demande aucune confirmation, on me débite directement 249.99 euros sur ma carte et on m’envoie la facture.Je trouve cette méthode inadmissible car en aucun cas je ne souhaitais acheter la photo à ce prix. Merci de me rembourser afin que je puisse acheter les crédits nécessaires.Merci de votre retour rapide.Cordialement

Bonjour, j'essaye depuis un moment de transférer mon compte fotolia vers adobe stock sans succès. J'obtiens toujours ce message d'erreur :"Pour obtenir de l’aide, vous pouvez contacter notre service clientèle via ce formulaire."Mais aucun formulaire ne s'affiche et je n'ai pas trouvé d'aide pour mon cas ni comment contacter le support Adobe directement.Si quelqu'un sait comment procéder dans ce cas, merci !! 

Kindly explain to me in detail how to contact this blessed support team? but just, step by step, because I absolutely can not find the way even on the page indicated in the link, let alone find email or telephone. I find it absurd that something that should be very simple is in fact impossible to find. Either way, my problem persists and repeats itself: please give due attention to this report, as to date, in addition to indicating that you have not yet received 10 of the 30 "Adobe Stock" assets promised due to a system problem for which they have mysteriously disappeared in recent months 40 from my account, this month and again it happened that the 10 Resources that had to be credited following the payment of this month, were not credited on time. Please excuse me, but I find it really unacceptable that I have to be constantly begging for what is rightfully mine. Also, please immediately cancel the old "Creative Cloud all applications" plan, please, being careful not to cancel the new